case 9.1

docx

School

Jomo Kenyatta University of Agriculture and Technology, Nairobi *

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Course

210

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

2

Uploaded by mkuria218900252

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Background/ Situation Analysis: Jim Davis, the owner of The Davis Group, is facing a critical hiring decision for the position of Account Director. His previous Account Director left for a competing agency, and the major client, Parsons and Bramble (P&B), has set high expectations for the new hire. P&B emphasizes the importance of diversity and is keen on a candidate who can bridge the gap between their formal, conservative culture and the creative, liberal culture within Jim's agency. They also want someone with extensive experience in packaged goods, retail, and marketing to women and children. The agency itself has a lack of ethnic diversity, with only two people of color among the 75 employees. This hiring opportunity presents a chance to address this issue. Jim has two primary candidates, Richard Putnam, with 18 years of experience and an MBA, and Emily Barna, with experience as a Senior Brand Manager and an MBA. A third candidate, Marcus Lattimore, is less experienced but represents diversity. Discussion of Alternatives: 1. Richard Putnam: Pros - Extensive experience, MBA, and well-suited for P&B's formal culture. Cons - May not fit well with the creative team's culture and may not represent diversity. 2. Emily Barna: Pros - MBA and experience in managing a brand portfolio. Cons - May not align with the laid-back agency culture, and her formal approach may not blend with the creative team. She also lacks diversity. 3. Marcus Lattimore: Pros - Represents diversity, shows potential, and could potentially integrate well with the creative team. Cons - Limited experience and may not fully meet P&B's expectations. Recommendations: If forced to choose between Richard and Emily, Richard appears to be the better fit for P&B's formal culture and extensive industry experience. However, the potential clash with the creative team's culture should be addressed. Considering the commitment to diversity, Marcus Lattimore should not be ruled out entirely. If there is potential to provide mentorship, training, and opportunities for growth, Marcus could be considered for a more junior role that aligns with his experience level. This would demonstrate a commitment to diversity and long-term development. Action Plan: 1. Extend offers to both Richard and Emily, contingent on their ability to adapt and bridge the cultural gap between P&B and the agency's creative team. 2. Initiate a mentorship and training program for Marcus, potentially creating a junior role that aligns with his experience. 3. Foster an inclusive work environment by promoting diversity and actively addressing cultural differences between account management and the creative team. Contingency Plan: If neither Richard nor Emily can effectively bridge the cultural gap or if they are not open to adapting, a new search may be necessary. In the meantime, Marcus's development and
integration within the agency should be actively pursued. Efforts to promote diversity and inclusion should continue to address the agency's demographic imbalance. Answers to Case Questions: 1. Jim Davis may not have sufficient information to make a decision, as he needs to consider how well the selected candidate will adapt to both P&B's culture and his agency's creative culture. 2. Pros of Richard include his extensive experience and formal background, while the con is his potential mismatch with the creative team's culture. Pros of Emily include her marketing experience, but she may not fit the agency's culture. Cons of Marcus are his limited experience. 3. Depending on the extent to which cultural adaptation and mentoring are possible, Richard might be the better choice, given his extensive experience and alignment with P&B's culture. However, Marcus should be considered for future development. 4. Jim should keep the search open for additional candidates until he is confident that the selected candidate can effectively bridge the cultural gap. 5. Yes, Marcus should be considered, but not necessarily for the Account Director position. A junior role or mentorship program could help him grow within the agency while addressing the diversity issue.
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