Assessment Task 3: Role Play This part of the assessment is a roleplaying activity. In this activity, you are required to submit a video recording of a meeting with your co-wc consent. The meeting should specifically show evidence of the ability to complete tasks as per the observation checklist below: Guidance: the meeting should be conducted with at least 3-4 people. CHCMGTO0O01 - Develop, implement and review quality framewark Observation Checklist Yes (Y) or No (N) Tasks to be performed 1. Develop and implement a quality framework for the delivery of at least one service or program: ® consult stakeholders and establish service quality and benchmarking standards * develop strategies to ensure procedure contributes to delivering high levels of service * identify barriers to delivering high standard secuices 2. Conduct at least one service delivery review that identifies barriers to quality and provide recommendations for improvement. ® use arange of processes to monitor and review service guality. * identify differences between client expectations and service delivery abjectives. ® establish mechanisms to inform stakeholders about review autcames. 3. Establish a continuous improvement plan for at least one service or program: * monitor and review strategies for addressing barriers and issues relating to quality. * update procedures to reflect good practice, changes to legislation, and changes to client needs ¢ establish feedback mechanisms for all stakehaolders 4. Respond to and investigate complaints about service delivery.