operations management

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Chandigarh University *

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306

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Management

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Nov 24, 2024

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Operations Management and Decision-Making Models Student’s Name Instructor’s Name Course Title
The Crisis • The case study is the 2011 Japan Earthquake and Tsunami • The Fukushiima Daishi Nuclear Power Plant was destroyed (Tatsuzaki et al., 2023)
The Crisis (Contd.) • The disaster led to the death of 15,000 (Tatsuzaki et al., 2023) • Thousands of people were reported missing • Multiple reactor meltdowns ensued • There was release of radioactive material
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Decision Making Approaches • The decision making models that were used by the company were primarily reactive • The model was focused on immediate response • The company was caught off guard by the scale of the disaster (Nam et al., 2021) • The decision made by the organization did not sufficiently address the risks posed • The response was focused on damage control • The decision making model that could have been followed is the rational decision making model (Nam et al., 2021) • The model could have helped the organization make a more systematic and informed decision
Decision Making Approaches (Contd.) • Steps of decision making model • Identifying the problem • Gathering information • Generating alternatives • Evaluating alternatives • Selecting the optimal solution
Decision Making Biases • Confirmation Bias • Hindsight Bias • Anchoring bias • Overconfidence Bias • Availability Bias
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Decision Making Biases (Contd.) • The biases and errors could have impacted the outcome of the crisis (Berthet, 2021) • They could have led to slow response • The bias could have led to insufficient risk assessment and lack of preparedness
Recommendations • Encourage critical thinking • Conduct risk assessment • Encourage open and transparent communication (Derr, 2020)
Recommendations (Contd.) • Support diverse perspectives • Use risk management • Use Scenario Planning
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References • Berthet, V. (2021). The measurement of individual differences in cognitive biases: A review and improvement. Frontiers in psychology , 12 , 630177. • Derr, V. (2020). Diverse perspectives on action for positive social and environmental change. Environmental Education Research , 26 (2), 219-237. • Monteiro, S., Sherbino, J., Sibbald, M., & Norman, G. (2020). Critical thinking, biases and dual processing: The enduring myth of generalisable skills. Medical education , 54 (1), 66-73.
References • Nam, H., Konishi, S., & Nam, K. W. (2021). Comparative analysis of decision making regarding nuclear policy after the Fukushima Dai-ichi Nuclear Power Plant Accident: Case study in Germany and Japan. Technology in Society , 67 , 101735. • Tatsuzaki, H., Kishimoto, R., Kurihara, O., Tominaga, T., & Yamashita, S. (2023). No evidence of thyroid consequences in seven nuclear workers at the Tokyo Electric Power Company Fukushima Daiichi Nuclear Power Plant accident: 10-year follow-up results of thyroid status. Journal of Radiation Research .

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