Q9

docx

School

Mercury College Of Arts And Science *

*We aren’t endorsed by this school

Course

MISC

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by CommodoreCloverMosquito29

Q9. What methods and behaviour can you use to help you identify what information and assistance visitors need? - Respond to visitors promptly and appropriately, upholding your professionalism and professional demeanor - Generous greetings to guests - Ask open-ended questions to determine the needs of your audience. - When determining your visitors' needs, use active listening techniques, be sure to clarify any points you are unsure about, confirm the information they need, and, if necessary, ask if they are prepared to pay for any external information services. - Pay attention to your visitors' needs while keeping in mind any other visitors who could be waiting. Result ☐Satisfactory ☐Not Satisfactory Feedback Q10. How can your location, local services/events or industry affect what information visitors need? Visitors to the city might need details on: - Live performances, such as concerts and plays - Public transportation - Places to shop and eat - Guided excursions - Sports facilities and events Visitors to an outback region might need information on:

- Old homesteads and museums - Natural attractions, and four-wheel drive tours - Tours of operating facilities - The School of the Air - The Royal Flying Doctor Service Visitors who are there during a local event, such a concert, athletic event, or festival are likely to want to know specifics about it.

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Q9

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