Financial Analysis of Fitbit's Call Center Project Proposal

FIN6466CBE Section 01CBE Financial Analysis and Decision-Making (11 Weeks) - CBE Online Course - 2023 Spring Quarter Deliverable 3 - Fitbit Call Center Case Deliverable 3 - Fitbit Call Center Case Assignment Content 1. Competency Recommend a corporate finance strategy to enhance the value of an organization Student Success Criteria View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane. Scenario Fitbit has been around since 2007. Complaints are on the rise as the customer service department is outsourced and only consists of a chat feature. Sales have started to decline as bad reviews increase. One of the suggestions to boost sales and retain existing customers was to bring customer service back in house. This creates the need for a $2 million-dollar call center to house 60 call, chat, and email agents. You are the financial manager and therefore must review the capital structure strategy for this project, review all the financial risk associated with the project, and analyze the budget to decide if the organization will accept or reject the proposed project. Instructions In Microsoft Word, write a recommendation that addresses the following: o Discuss Fitbit’s organizational structure from production to current customer service. o Explore all the financial risk associated with this project o Analyze the provided financial statements for budgeting and savings methods o Recommend project be accepted or rejected with detailed reasoning NOTE - Be sure the recommendation displays proper grammar, spelling, punctuation, and sentence structure.

Resources o Use Mergent Online to locate Fitbit’s 10k and other relevant information o Help with business report ( Business Report tab) Deliverable 3 - Fitbit Call Center Case Rubric Details Maximum Score 4 points  Grade for Deliverable 3 100% of total grade A - 4 - Mastery 4 B - 3 - Proficiency 3 C - 2 - Competence 2 F - 1 - No Pass 1 I - 0 - Not Submitted 0  Criterion 1 0% of total grade A - 4 - Mastery Detailed discussion of company’s organizational structure from production to customer service. 0 B - 3 - Proficiency Strong discussion of company’s organizational structure from production to customer service. 0 C - 2 - Competence Reasonable discussion of company’s organizational structure from production to customer service with opportunity for improvement. 0 F - 1 - No Pass Attempts at discussion of company’s organizational structure from production to customer service with much opportunity for improvement. 0 I - 0 - Not Submitted Not Submitted 0  Criterion 2 0% of total grade A - 4 - Mastery

Extensive exploration of all financial risk associated with this structure and a call center. 0 B - 3 - Proficiency Substantial exploration of all financial risk associated with this structure and a call center. 0 C - 2 - Competence Some exploration of financial risk associated with this structure and a call center with opportunity for further exploration. 0 F - 1 - No Pass Minimal or no exploration of financial risk associated with this structure and a call center. 0 I - 0 - Not Submitted Not Submitted 0  Criterion 3 0% of total grade A - 4 - Mastery Thorough analysis of the financial statements for budgeting and savings methods. 0 B - 3 - Proficiency Complete analysis of the financial statements for budgeting and savings methods. 0 C - 2 - Competence Moderate analysis of the financial statements for budgeting and savings methods with opportunity for additional analysis. 0 F - 1 - No Pass Minimal or no analysis of the financial statements for budgeting and savings methods. 0 I - 0 - Not Submitted Not Submitted 0  Criterion 4 0% of total grade A - 4 - Mastery Project proposal recommendation is detailed and thorough. 0 B - 3 - Proficiency Project proposal recommendation is substantial. 0 C - 2 - Competence Project proposal recommendation is reasonable. 0

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

F - 1 - No Pass Project proposal recommendation is minimal or missing. 0 I - 0 - Not Submitted Not Submitted 0  Criterion 5 0% of total grade A - 4 - Mastery Minimal to no spelling and grammar errors. 0 B - 3 - Proficiency Few spelling and grammar errors. 0 C - 2 - Competence Some spelling and grammar errors, which detract from the audience's ability to comprehend material. 0 F - 1 - No Pass Numerous spelling and grammar errors, which detract from the audience's ability to comprehend material. 0 I - 0 - Not Submitted Not Submitted 0

attachment_1 (11)1

Related Documents