Role play 1

docx

School

The University of Queensland *

*We aren’t endorsed by this school

Course

30516

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

2

Uploaded by DeanThunderGoldfish25

Report
Role play 1-5 complaints Nature of complaint: Name of custome r: Details of complaint: Outcome: Employees involved: Wrong order to customer Jack He was ordering 3 kind of food, then when the food are coming, one of the order is wrong and he very upset Suggest him to take away his food because he didn’t have much time to waiting for us to fix his order, and offering him to come next time and we will give better and special service to him Susan Negative post Lily Bryan showed me a social media post which right by an upset customer from the treatment they have at restaurant. Respond to the complaint straight away apologies what happened, get full information on about incident and ensure that we will act. Also give him a voucher of free milkshake for his next visit Bryan , Simon Roster Dispute Chris Chris had an arrangement with Melissa to swap their shifts for Saturday and he already did her shift on Friday but now she is not agreeing to do his shift! Melissa agreed to do Chris shift at the end as it is her responsibility Melissa Give the customer an incorrect bill Kate Melissa gave the bill to the customer. But the bill was wrong because she put the total price without including the happy hour price in the bill and it was over price and the customer was complaint about it because she has to paid over without happy our rate Offering her the extra drink while we fixing the bill and gave her special price that we make it all as happy hour rate for her bill Melissa Vivan is complaining about Friday night shifts Vivan Mohammed doesn’t work on Friday afternoon and nights Vivan understands the religious beliefs that other staffs follow. He be aware of that muhammed follows Islam faith and goes for Friday afternoon and evening praying. So, he does not work on that shift. Vivan will Muhammed
try to manage the shift within the team. Impacts No. Impact Follow Role Play 1 Hit enterprises reputation and leave a bad impact. Also, a poor example of skills. Apologize to customer by waitress and supervisor. Remove item from the bill and give them a voucher of 10% off on their next meal to encourage them come back. Role Play 2 People check reviews on the social platforms these days before visit the place. This review severely hit the goodwill of restaurant and more potential come from these platforms nowadays. Apologies the customer on the platform in a public social site. Ensure them the issue is completely resolved and when they visit next time, they not goanna face any issues. Role Play 4 Mistake was made by staff, which cause hustle to customer. Hit restaurant goodwill because restaurant responsible for the training of staff Get to customer, apologies what happened and for this unnecessary trouble. Made correction in the bill and give them a voucher of 10% off on meal on their next visit for inconvenience they faced.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
  • Access to all documents
  • Unlimited textbook solutions
  • 24/7 expert homework help

Related Documents

Class 001.docx
Fwd_ Nintzz dec.edited.docx
Questionfrtx.pdf
Assessment_4_Project_3- Part A.docx
annotated bibliography.docx
BSBHRM611___Due_Soon.docx.pdf
IMG_9663.jpeg
BSBDIV501 -Handout.docx
Written Aisgnment 1.docx
CBE AS 1.docx
Importance of Informal Structure Discussion.docx
19.jpg
Recommended textbooks for you
Text book image
Foundations of Business (MindTap Course List)
Marketing
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Text book image
Foundations of Business - Standalone book (MindTa...
Marketing
ISBN:9781285193946
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
SEE MORE TEXTBOOKS
Recommended textbooks for you
Text book image
Foundations of Business (MindTap Course List)
Marketing
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Text book image
Foundations of Business - Standalone book (MindTa...
Marketing
ISBN:9781285193946
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
SEE MORE TEXTBOOKS