BSBHRM611___Due_Soon.docx

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© 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 1 BSBHRM611 CONTRIBUTE TO ORGANISATIONAL PERFORMANCE DEVELOPMENT STUDENT VERSION PROJECT PORTFOLIO
First published 2020 RTO Works www.rtoworks.com.au hello@rtoworks.com.au 0452 157 557 © 2020 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au . Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 2
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 3
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Section 1: Planning for an organisational performance development program .......................................... 5 Section 2: Developing an organisational performance development program ............................................ 9 Section 3: Managing an organisational performance development program ............................................ 14 © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 4
Student name: Johan Apriliyanto Assessor: Date: 9 September 2022 Business this assessment is based on: Rosehill College Documentation reviewed as preparation: © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 5
Section 1: Planning for an organisational performance development program Describe the organisation you are basing this project on. What is the name of the organisation? What does the organisation do? What type of management structure does the organisation have? What are the key functions and activities of the work area you will develop a performance development program plan for? List at least three objectives I am using Bounce Fitness case study. Bounce Fitness is a dynamic fitness corporation poised to capture substantial market share in one of the fastest growing service industries in the country. Bounce Fitness is a Cairns corporation incorporated in 2001 and wholly owned by Margaret House. A Board of Directors has been established and the Head Office now has a team of General Manager Finance, Human Resources and Marketing, an Executive Assistant and support staff. The Centres have a Centre Manager, Assistant Manager and a team of various sizes composed of experts in health related and fitness disciplines. Business to consumer type of organization it will be established in a way that it will consist in the establishment of the right. 1. Establishing and maintaining working relationships and contractual agreements with Bounce Fitness New Zealand Centres, other fitness providers, and wholesalers. 2. Bringing new products annually to the market. 3. Increasing Bounce Fitness’ profit margin with the use of improved technology in the development of new product. 4. Effectively communicating, to current and potential customers, Bounce Fitness’ position as a differentiated provider of the highest quality fitness products in the world. 1. Training of HR personnel at the time of implementing new policy © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 6
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outlined in the strategic plan of the organisation. Attach proof of the strategic plan to this section of your portfolio. and procedures are required in the Bounce Fitness. 2. There is a necessity to enhance training activity among the staff members that assist in recognizing of procedures that have been used in bullying. 3. The guidance provides the rewriting upon the expected behavior of the staff members. Strategic plan as attached. Explain the need for a performance development program plan. Why is a performance development program plan needed in your work area/organisation? The planning process provides the information top management needs to make effective decisions about how to allocate the resources in a way that will enable the organization to reach its objectives. Productivity is maximized and resources are not wasted on projects with little chance of success. Performance development program plan help to, Employees and Managers to set goals and track progress with shared tracking tools. Appraisal data can be used to spot flight risks, underutilized, high performing employees or low performing employees who are consistently below standards. Describe the purpose and objectives of the performance development program. What do you want to achieve? (list at least two purposes) What are the objectives of the performance development 1. Enables two-way conversation addressing goal setting and development planning. 2. Ongoing coaching and feedback, performance reviews and ongoing engagement. 1. To enable employees and managers to work collaboratively to set performance and career development goals. 2. Monitor and discuss progress on a regular basis. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 7
program? (list at least two) How do the objectives align to the strategic objectives? 1. Set clear organizational goals. Goals alignment starts at the top. 2. Get buy-in from leadership. 3. Communicate goals on every level. 4. Help employees achieve their goals. List the benefits you expect your performance development plan to have for your work area/organisation. What benefits do you expect? (list at least three) 1. Help improve the processes of the team use to complete tasks. 2. More efficient and enables you to become more productive. 3. To ensure employees and teams are given the resources they need to develop. Identify stakeholders who will contribute towards the performance development program. What is your job role in the organisation? Who are the stakeholders who will contribute to the performance development program (at least four)? Why are they involved with the performance development program? My job role in the organisation is HR. 1. Top management 2. Project team members 3. Resource manager 4. Internal customers. Effective engagement with stakeholders allows organizations to identify groups who may not support the project. Knowing who does and does not support the project allows for an opportunity to better understand the motivations, influences and behaviours of those who are in opposition. Identify and summarise any © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 8
legislation relevant to the performance development plan. What is the legislation called? What does the legislation cover? How does it relate to your performance development plan? The Fair Work Act 2009 (FW Act) and the Fair Work Regulations 2009. The Fair Work Act 2009 (FW Act) and the Fair Work Regulations 2009 are the main legislation we deal with. They govern the employee / employer relationship in Australia. They provide a safety net of minimum entitlements, enable flexible working arrangements and fairness at work and prevent discrimination against employees. The Fair Work Act protects employees employed by business covered by the National workplace relations system and provides a workplace relations framework for both employers and employees. Identify and summarise any organisational policies and procedures relevant to the performance development plan. What is the policy/procedure called? What does each policy/procedure cover? How does the policy/procedure apply to your performance development program? Compensation and payroll, and safety and security. 1. Compensation and payroll policies is a principle of action proposed by an organization regarding an employee's salary, benefits, and bonuses. There are many different forms of compensation and each is subject to differing state laws and regulations, in addition to the company's culture and insurance policies. 2. Safety and security. It is basically the process to protect an employee from work related illness and injury and to make the workplace (building etc) secure from intruders. Every company should have an Environmental, Safety and Health Policy statement, in other words, a workplace safety plan. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 9
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Attach proof to this section of your portfolio. Policies and procedures as attached. Plan to discuss a performance development program plan with stakeholders. What process steps or actions will be included in the plan (at least five)? What are the desired outcomes for each step? 1. Planning. By making this first step of the performance management process collaborative, management sets the stage for the process to be collaborative, and the employee feels that they are involved in goal setting - an important thing. 2. Coaching. This step involves reviewing the overall performance of the employee, how well the process itself worked, and it also includes the reward - which is an extremely important part of the overall process. 3. Reviewing. It is important to look at both smaller and larger goals, as this can give an indication to problem areas where training or interventions can be applied. 4. Action. The end of the performance management cycle gives management and employees one last chance to offer feedback on the process as a whole and asks for thoughts and feedback for the planning stage for the next year’s cycle. 5. Monitoring. Consistently measuring performance and providing ongoing feedback to employees and work groups on their progress toward reaching their goals. 1. Outcomes of planning: definition of the role, goals, and objectives. 2. Outcomes of coaching: provide necessary training and solicit feedback on both sides. 3. Outcomes of reviewing: employee performance management process. 4. Outcomes of action: reward and recognition. 5. Outcomes of monitoring: measurement of the knowledge, © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 10
Which stakeholders will you consult with? What will be discussed with stakeholders? Are there any cultural differences/diversity to take into account at the meeting? How will you address these differences? Which listening and questioning techniques will you use? How will you encourage discussion? behaviours, or practices. Top management and project team members. Performance development plan. Ensure stakeholders agree on the plan. Get consensus to handle changes to the plan. Yes, there are cultural behaviour to get effective communication. 1. Ensure clear and polite communication. 2. Learn about different cultures. 3. Work towards accommodating cultural difference. 4. Share knowledge. 5. Employ diversity training. I will use asking open-ended questions and listening through the body movement. 1. Encourage open discussion. 2. Be friendly. 3. Establish ground rules. 4. Show appreciation. 5. Ask for feedback. 6. Respect new ideas. 7. Utilize technology. 8. Learn about individual employees. Attach: Proof of policies and procedures relevant to performance development plan © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 11
Proof of strategic plan © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 12
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Attachment 1. Bounce fitness policies and procedures Documentation Policies Bounce Fitness is committed to keeping records of all activities within the organisation, including performance outcomes of strategies, teams, and individuals. Bounce Fitness adheres to all copyright and privacy laws enforced in Australia. Bounce Fitness uses digital systems to store documentation. The following system is currently in use: Bounce Fitness employees will store all information in the designated computer located in the Centre. All files will be saved in the official Bounce Fitness flash disk. Only authorised personnel have access to the official Bounce Fitness flash disk. Bounce Fitness personnel must not copy or use the contents of the official Bounce Fitness flash disk for personal use or for any use that breaches any copyright or privacy laws. A back-up of all files in the flash disk is stored in a secondary flash disk kept solely by the centre manager. 2. Proof of strategic plan A. Executive summary Bounce Fitness provides the serving that makes the better modes of corporations in the Brisbane and Melbourne areas by enhancing a high productivity though lowering the cost of various programs in the innovative forms of wellness. It provides the approaches in the promotion of good health and proactive. The staff member deals with the health-related issues by the better managing of human resources. B. Introduction Human resource strategic planning provides the process that helps in identifying the future and current human resources that is required in the company to meet the set goals. In the organizations, it is important for making a better planning in the human resources that © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 13
further develops the strategic that assist in the future aspects. The strategic planning includes the various activities that meet the set goals. This includes the staffing, policies required in the workplace, benefits, compensation, retention, development, training and working safety. This could be maintained from the human strategic planning that helps in the better forms of working. In this case, Bounce Fitness Corporate Marketing Plan in Brisbane has been incorporated as the human resources strategic planning to enhance better forms of productivity and reduces the cost with the innovative way of thinking in the wellness that forms the set programs. From the analysis of the human resources, managements there includes with the better form of planning that understands the values and mission of the company. However, various approaches in the services help to meet the set goals required to carry out the business. This assists to face various forms of challenges from the proper planning in the human resource strategy C. Mission statement The centres will serve the community with quality, comprehensive, unique, and distinctive health programs, and services. The employee team will expand upon preventive services while improving the quality of life among participants through health and fitness services utilising state of the art equipment and practice. These programs will reflect members ‘need and be financially viable for all stakeholders. D. Vision statement Bounce fitness is committed to an expanding role as a premiere provider of wellness integrated services. Through the evolvement of an empowered employee culture and the creative acquisition and use of resources, we will develop and implement comprehensive programmes and services appealing to all. E. Values © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 14
We hold ourselves and co-workers accountable for building trust with our members and each other by being honest, ethical, and consistent in what we say and do. All external and internal team members work with the appropriate resources to effectively achieve our common vision. We are committed to continually leading the fitness industry by providing the highest standards of quality to our members through services, programs and community relations. F. Business strategy Bounce fitness will open a new fitness centre in Perth within two (2) years. Bounce fitness centre will hold its current position through follow up of members who case to attend (as learned from monthly reviews of client programs), invest greater time in customer relationship management. Provide excellence in service and equipment in the centres, holding the cists to no more than CPI increases. Bounce fitness will increase staff training in line with their job roles through accessing external training. It is intended within a year to establish a system where agreed training expenses for university and other job related tertiary training costs are reimbursed to staff to encourage continued learning and develop staff. G. Objectives 1) Develop an effective recruitment strategy. 2) Appropriate resources. 3) Determine appropriate selection panel. 4) Compare effectiveness of applicant shires from various source, job description. H. Conclusion © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 15
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subordinates. This includes the acknowledgment of the HR capacity while forecasting the possible HR requirements in order to direct Bounce Fitness towards a direction of success. In this regard, furthermore, the HR capabilities and the associated objectives has been systematically analysed while employing the framework of SMART. Moreover, the emerging inclinations of the staffs and the potential subordinates have been extensively discussed in order to anticipate the leading market trends and customer demands and install requisite technological and other expertise that might cater the subsequent urges. The findings of the corresponding pursuit have been further analysed in terms of PESTLE framework. On that advent, the subsequent impact of the technological and other expertise on the assigned job roles has been deciphered in order to evaluate the benefit of that installation against the invested costs. A significant effort has been granted to analyse the current changes and forecasting major legislative alterations that might affect the entire unit and the designated subordinates. At the final phase of the recurring study, the associated tasks are regularly monitored in order to report the potential stakeholders. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 16
Section 2: Developing an organisational performance development program Consult with others to develop a performance development program. Attach proof such as a video recording of your meeting to this section of the portfolio (if not already viewed in person by your assessor) The proof is meeting notes as bellow according to performance development plan. Meeting minutes © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 17
Process step or action required Person(s) responsible Time frame Desired outcomes Done? Planning Head management 1 week Goals: expand professional network and develop work skills Objectives: the specific tasks an employee is responsible for achieving to help meet unit goals. Done Coaching Head management 1 week Training and feedback Done Reviewing Top management 3 days Employee performance management Done Action Top management 2 days Reward and recognition Done Monitoring Top management 1 month Measurement of the knowledge, behaviours, or practices On- going every month © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 18
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Identify performance development opportunities (modes and methods) for your work area or organisation. What is the organisation’s culture? What are the learning preferences of the staff? What are current best practices? Choose the best three performance development methods for your work area/organisation. Explain what mode you will use for each method. The bounce fitness has procedures to ensure that everyone is treated equally even if they have different beliefs to others. Visual, auditory, and kinaesthetic. Visual and auditory methods. 1) Training 2) Mentoring 3) On-the-job training 1) Training. This method includes developing employee skills through a combination of lectures, hands-on-exercises, videos, podcasts, simulations, and individual/group-based assignments. It includes both formal (classroom-based, instructor-led, eLearning courses) and informal (watching YouTube videos, reviewing educational blogs and posts on peer-group forums like LinkedIn or chat rooms, self-study) approaches to skills development. 2) Mentoring. The more formal mentoring programs are typically used for senior executive/leadership roles, while less formal structures might be implemented amongst junior management as well. 3) On-the-job training. This is basically learning by doing, which is typically done right after the training. The main goal of on-the-job training is to provide everything to the employee for self-study while at work. Employees learn how to use something or apply the © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 19
methods as they complete the assigned tasks. Identify rewards/incentives. Are rewards linked to your performance development program? How will employees be rewarded or incentivised? Yes, it is. Employee will work harder to a better recognised. Organizations that use employee incentive programs experience a 79% success rate in achieving their established goals when the reward was offered. One of the simplest and most effective rewards you can offer is positive feedback, the acknowledgement of a job well done. Verbal praise clearly demonstrates that you notice and appreciate a team member's hard work. Identify feedback options. How will feedback be given? Who will provide feedback? How often will feedback be provided? 1) Be problem-focused and specific. 2) Talk about the situation, not the individual. 3) Focus on performance, not personality. Managers, supervisors, and team leaders. Every week, depending on the situation. Establish a performance development program management structure. What are the roles and responsibilities of stakeholders? A stakeholder's primary role is to help a company meet its strategic objectives by contributing their experience and perspective to a project. They can also provide necessary materials and resources. Their support is crucial to a successful project. These stakeholders need to be the most involved in change efforts because they have the most potential to influence the success of the project. This group should express their support for the change outwardly and adopt the © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 20
What are the wider support requirements for the performance development program? How do they fit into the organisation’s management structure? change readily and early. 1. Adaptability/flexibility turns out that very favorable circumstances mean that the target can be achieved without any real effort. 2. Alignment with reality. The intensity of the Performance Management process should be connected to the scope and importance of the position/function. 3. Transparency/clarity. The connection between performance and financial consequence needs to more transparent and embedded. Stakeholders influences the decision-making process. They ensure that the organizational work environment remains dynamic, stimulating, and rewarding and there are good working conditions available in the organization so that the organization can perform well. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 21
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Develop tools and resources to support your development opportunities (at least three). What are the tools/resources? How do they support the development opportunity? Attach proof of your tools and resources to this section of your portfolio (e.g. mentoring fact sheet, list of appropriate subscriptions, mentoring toolkit etc.) to this section of the portfolio. 1. Set development goals 2. Create an individual development plan 3. Provide career development information 4. Offer career coaching Employees tend to have questions about their careers at the end of the year, and organizations should be equipped to answer those, provide information, and help employees achieve their goals. If not, organizations risk losing quality employees who seek career development and advancement elsewhere. In fact, lack of opportunities is one of the key reasons employees leave. I am using mentoring fact sheet as attached. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 22
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Establish organisational performance development procedures. Consider: Key accountabilities and responsibilities Implementation Personal performance development plan Feedback Incentive Timing Attach proof of your procedures to this section of your portfolio. Proof of performance development procedures as attached. Attach: Proof of stakeholder meeting (if relevant) Proof of your tools and resources to support methods (at least three) © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 23
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1. Proof of stakeholder meeting Performance development meeting minutes Date : 7 September 2022 Time : 1pm Location : Office A level 2 Participant : head management and supervisors Starting with improvement plan: Point of view Performance improvement plan Expectations Timeline of the plan Performance review check-in Manage to improve last check-in Facilitated progress Scheduling Performance review summary How to manage to improve Feedbacks Support from other team members Key conclusion 2. Proof of tools and resources to support method Mentoring fact sheet Bounce Fitness Corporate Identity Advertising plays an important role in communicating the Bounce Fitness Corporate Identity. The overall objective of Bounce Fitness advertising is to promote awareness of Bounce Fitness as a modern, progressive and user friendly multi faceted fitness facility. In addition, it also: Builds the Bounce Fitness brand by presenting a single, unified corporate positioning and look. Positions Bounce Fitness as a premier health care Centre in Australia. Attracts new staff, students, and benefactors. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 24
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All Bounce Fitness advertising is placed through its General Manager Marketing who will develop and maintain the visual corporate style in consultation with the CEO. These style guides are not presented in this manual. Bounce Fitness’ General Manager Marketing is responsible for the placement of all Bounce Fitness advertisements in print and electronic media, except for staff recruitment advertisements which are placed by Human Resources. The General Manager Marketing liaises with Centres and Head Office on the copy, content, and style of their advertisements to maximise effectiveness, minimise costs and ensure consistency with the Bounce Fitness corporate style. The General Manager Marketing can also provide expert advice on any marketing or advertising issue. For further information about advertising contact General Manager Marketing on (07) 12345678. Mission Bounce fitness will give its best to the community with good quality, comprehensive, unique services and particular health program and services. The programs will be based on the needs of the members will be affordable. Vision Bounce fitness is dedicated to have as the first role of a wellness integrated services. Through the participation of employee culture, use and creative ideas and the use of resources the organization will develop and implement inclusive programme and services for all. Goals and objectives 1. Lower the cost of services delivery by 2% a quarter. 2. Increase market penetration every quarter. 3. Increase customer range by 10% every year. 4. Continue bounce fitness image in the society. Product and services of bounce fitness Bounce fitness organization make sure all the goals and strategic role of a new services and product is clarified, and flexible and prepare the teams for any changes that going to happen or about a new product. Anticipate market reaction to new products or services and establish test marketing a fund forecasting to provide a new product control chart. Monitor the new product and service, if changes is require for the success and improvement. 3. Proof of performance development procedures a. Key accountabilities and responsibilities Pay attention to the details. Acknowledge and fix your mistakes. Help your co-workers. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 25
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Develop a proactive approach. Show up as a leader. Stand up for what is right. Improve your attendance. Be willing to accept criticism. b. Implementation Establish a performance management timeline. Determine who should evaluate employee performance. Choose performance review questions. Set performance management goals. Consider an employee feedback process. Introduce employee and manager training. c. Personal performance development plan Personal development plans (PDPs) provide a powerful, flexible way to link employees' professional and personal development with the development of your business. A PDP is a short, unambiguous written document that maps out how a person can develop skills and progress in their job. Personal development planning encompasses the whole process of managing a performance development plan, including the following: Defining measurable goals and objectives for the employee. Creating an action plan, including a timeline, on how and when those goals will be reached. d. Feedback Personal development can cover anything from training or building a new skill, to pursuing a passion, to increasing confidence or improving relationships with other people. It can also cover things outside of the workplace too, like achieving a better work-life balance, or being more present when spending time with family and friends. Encourages a positive attitude - The more people feel like their job supports them to be better, not just in a working environment but in their personal life too, the more positive they will feel about their work. Boosts motivation - Observing the results of our own personal growth can be incredibly motivating and encourage us to strive for even bigger achievements. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 26
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Increases confidence - Improving ourselves helps us to feel more confident. When we reach a goal we had set, gain a new skill, or learn something from a situation that helps us in our life both in and outside of work, the more we keep developing. And, the more confident we feel that we can achieve new things and experience greater fulfilment. Develops strengths - Personal development isn’t just about helping people to improve on their weaknesses. It can also help people to develop their strengths. Giving people time to nurture and hone their strengths helps take them from good to great, and that can be extremely rewarding. Gives people a purpose - Through ongoing personal development, people can learn more about their abilities and aspirations and figure out a clearer purpose for what they’re doing, both on a personal and professional level. Improves career prospects - Personal development can be a great way to help people achieve their career goals. It’s not just about what they learn either. Being committed to personal development demonstrates a willingness to learn and grow, which is desirable for many employers. Builds loyalty - People are more likely to stay with companies that provide good development opportunities. e. Incentive The term performance incentive refers to performance-based pay programs where an employee is incentivized and rewarded for achieving higher goals and objectives. Companies have many incentives; some tying pay to individual performance and some to companywide performance. Compensation incentives. Compensation incentives tend to cover some of the more basic incentive options. Recognition incentives. Reward Incentives. Appreciation incentives. f. Timing Simplify Performance Appraisals. Make performance appraisals more manageable by ditching the formalities. Setting simple goals can be more motivating, as they can feel more achievable. Let go of basic tasks. leaders need to feel comfortable delegating certain tasks — like administration or accounting — to make room for the tasks that only they can do (like performance management). © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 27
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Focus on the good. The practice of performance management by focusing on the organizations and the individual’s strengths. Take control of goal-setting. This approach to performance management is more generalized and less tailored to each employee, it’s better than ignoring performance management altogether and can be a more objective way to assess performance across the board. Trust in process. To reap the rewards of performance management, you have to understand its value. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 28
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Section 3: Managing an organisational performance development program Identify reporting and record- keeping methods and resources following organisational requirements. What data is required to report on the agreed evaluation outcomes? Who must performance outcomes be reported to? How often will outcomes be reported on? How will performance be reported on? (Explain two methods following policy and procedures). An executive summary containing a condensed version of the most important aspects of the evaluation (see previous point). A summary of the evaluation's focus, with a discussion of the purpose, objectives and questions used to direct the evaluation. Supervisors and team leader. Outcomes measures can be patient-reported, or gathered through laboratory tests such as blood work, urine samples etc. or through medical examination. Outcomes measures should be relevant to the target of the intervention (be it a single person or a target population). 1. Progress report A progress report includes all the work completed on the project since the last report. It outlines the tasks that you've completed on a project so far, any project goals that you achieved or changes to the project plans. Progress reports can document the actions have completed, which helps measure productivity since you can compare your current progress report to previous progress reports. 2. Forecasting report Forecasting reports show what professionals can expect to © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 29
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What resources and tools will be used to assist when reporting performance development outcomes (at least one tool must include technology)? happen during a project, predict future performance outcomes and provide expectations for project guidelines. The elements included in forecast reports are deadlines, cost and overall project quality. Key performance indicators (KPIs) and metrics KPIs and metrics provide a way to measure how well companies, business units, projects or individuals are performing in relation to their strategic goals and objectives. But the primary value of KPIs is not in measurement per se, but in enabling rich data-driven performance conversations and better decision making. Measuring everything that moves provides little more than an illusion that performance is being managed. Instead, it’s important to ask, “What goal will this KPI help my organisation achieve, or what problem will it resolve?” and “What decisions will the KPI help drive?” Well- designed KPIs should be vital navigational instruments, giving a clear picture of current levels of performance and whether the business is where it needs to be. Personal development plans (PDP) A PDP is effectively a tailored action plan that is based on reflection and awareness of an individual’s performance and needs, setting out goals for future performance and actions that will support personal development. PDPs are often used to identify specific training and development needs and create an action plan for meeting those needs © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 30
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Develop means to report and collate outcomes of your organisational performance development program (e.g. spreadsheet template with inbuilt formulas and graphing options, feedback register etc.) Spreadsheet template as attached Ensure individual performance development plans are completed by relevant stakeholders. Attach proof to this section of the portfolio (e.g. email with plan template attached, video of team meeting requesting plan be completed, hard copy of completed plan etc.) Proof as attached © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 31
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Monitor the organisational performance development program. What data is available? Record and represent the data using the tool(s) identified and developed in Section 2. Attach proof of recorded and analysed data to this section of your portfolio. As attached Evaluate the organisational performance development program against agreed outcomes. Were agreed outcomes met? How can the program improve? Are any additional resources required? Are the any key concepts and principles that may be adaptable to future situations? Yes, they were. Training and development help companies gain and retain top talent, increase job satisfaction and morale, improve productivity, and earn more profit. Training for confidence, knowledge, and communication. It is including how to become a better problem solver, embrace change, keep an open mind, practice mindfulness, and push yourself out of your comfort zone. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 32
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Complete performance development program record keeping according to organisational requirements. Attach proof to this section of the portfolio. As attached Write a report to summarise the evaluation outcomes and send or present your report through relevant management structures. Include: Overview of the performance development program Data and analysis Evaluation against outcomes Improvement suggestions. Attach your report to this section of your portfolio. Attach proof how you reported through management structures to this section of your portfolio. As attached Attach: Proof to ensure individual performance development plans are completed by relevant stakeholders Proof of recorded and analysed data © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 33
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Record keeping proof Proof how you reported through management structures © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 34
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1. Performance Development Spreadsheet Template Employee name : Meeting date : Manager name : Department : Standard of performance elements reviewed (check all that apply) o Job knowledge o Communication o Customer service o Proactive/initiative o Teamwork o Flexibility o Accountability Agreed upon by :___________________ Employee sign : Manager sign : Issues and expectation Issues Desired Outcomes Desired Actions Evaluation Date & Initials Evaluation Outcomes © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 35
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2. Proof to ensure individual performance development plans are completed by relevant stakeholders Email with plan template attached Dear stakeholders, In regards to the upcoming peer review process, I am reaching out to asking your feedback on this performance development program plan. Please send your comments and suggestions when convenient. I appreciate your assistance and time. Thank you. Regard, Johan 3. Proof of recorded and analysis data (mentoring fact sheet) Employee name : Diana Meeting date : 7 September 2022 Manager name : Jack Department : Customer service Standard of performance elements reviewed (check all that apply) o Job knowledge o Communication o Customer service o Proactive/initiative o Teamwork o Flexibility o Accountability © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 36
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Agreed upon by :___________________ Employee sign : Manager sign : Issues and expectation Issues Desired Outcomes Desired Actions Evaluation Date & Initials Evaluation Outcomes Communication Effective communication Training 9 September 2022 To determine audience needs and interests To test communication approaches, To evaluate impact. Knowledge Building trust with client Training 9 September 2022 Helps employee handle objections better 4. Record keeping proof Performance record of employee Department Employee Requiring For Improvement Action Date Knowledge Communication Customer service 1 2 9 September 2022 Front staff 2 2 9 September 2022 Personal instructor 1 1 9 September 2022 Trainer 1 1 9 September 2022 5. Report a) Overview of the performance development program One of the strengths of Bounce Fitness is that it has clearly identified and listed all the goals and objective of the business. The working of human resources includes meeting the set targets and objectives to develop the organizations. These targets include with the recruitments, retention, training, planning of succession, development of career, reward, performance managements and engagements of the employees. In the Bounce Fitness, the © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 37
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human resources managements need to focus on the set targets that help to achieve the business. Various required documents could formulate to meet the objective in the strategic areas and provides the appropriate target at the time of agreeing to plan. These things are followed as: Retention of staff and appropriate forms of planning: The succession planning in the positions of leadership helps to develop the business and reduces the unexpected loss. This makes in the developments of the new leader that could able to face various challenges at the time of working. The proper development planning provides the track upon the staff members that help to meet the goal in career and identify various opportunities at the time of working in the Bounce Fitness. This could help to increase the retention with the high motivation. b) Data and analysis Changes are prone to occur in the organizational premises and sometimes they are potent enough to encourage the respective management for considerable alterations of the preordained schedule and the absence of circumventing mitigation plan might pave the entire unit to succumb. The plans of mitigation need to be shaped by the desire to alter the orientation of the prevalent organizational strategic plan that can enable the unit to devise the requisite recovery plan. In most of the cases, the plans seek equivalent alternatives that typically comprise of better system and methods and indulge the installation of cost-effective technological expertise. The changes can be frequently posed by the legal authorities as well the industry that the respective unit owes a lot from since it is rife for the industries to introduce considerable alterations. Furthermore, a significant change in the legislative principles of compliance can cater the cause of mitigating the change. Most of the Foreign Service providers such as the outsourcing agents can also cater the cause of change and the HR plan needs to be adaptable enough to eliminate it immediately c) Evaluation against outcomes Absolute review of the HR plan is extensively considered as the final phase of the implementation of the strategic plan. This typically includes the feasibility check of the © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 38
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proposed objectives in order to apprehend the accuracy of the nuances of the ultimate objectives. In order to pursue the essence, the assessment of accomplishment is essential since the unit requires to develop the capability to cope with the potential impacts of the change. In this course, the identification of the devices might appear effective for the entire unit to survive since it inherently eliminates the hazardous components. On that note, the senior management team needs to keep track of the progress in a regular manner in order to report the potential stakeholders who are supposed to invest in the project. d) Improvement suggestions. Moreover, the emerging inclinations of the staffs and the potential subordinates have been extensively discussed in order to anticipate the leading market trends and customer demands and install requisite technological and other expertise that might cater the subsequent urges. The findings of the corresponding pursuit have been further analyzed in terms of PESTLE framework. On that advent, the subsequent impact of the technological and other expertise on the assigned job roles has been deciphered in order to evaluate the benefit of that installation against the invested costs. A significant effort has been granted to analyze the current changes and forecasting major legislative alterations that might affect the entire unit and the designated subordinates. At the final phase of the recurring study, the associated tasks are regularly monitored in order to report the potential stakeholders. 6. Proof how you reported through management structures I am using traditional vertical reporting structure. This could be the company's Chief Operating Officer (CEO) or business owner, and the individual is the head of the organization in the reporting structure. They guide their employees, who further manage the low-level employees. This kind of reporting structure resembles a pyramid when illustrated visually, with the senior-most authoritative individual at the top and the least authoritative employees at the bottom. The traditional or vertical reporting structure can have many layers depending on an organization's size. Small businesses typically have two layers, with all the employees at one bottom level and the © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 39
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owner above them. The owner can then add middle management layers as the business grows and they must leave the employees supervised as they focus on other things. The primary advantages of a vertical reporting structure are: Defines clearly who each person should report to or refer certain projects to Defines levels of responsibility and authority clearly Ensures that each employee has a specialty Creates camaraderie amongst employees at the same level Motivates employees as there are obvious chances of promotion and unobstructed career paths © 2021 RTO Works AISL Pty Ltd T/A Rosehill College RTO No: 41257 | CRICOS Code: 03622A Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia Version 1.0 Last updated: December 2021 40
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