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© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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BSBHRM611
CONTRIBUTE TO ORGANISATIONAL PERFORMANCE DEVELOPMENT
STUDENT VERSION
PROJECT
PORTFOLIO
First published 2020
RTO Works
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Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
Version 1.0
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© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Section 1: Planning for an organisational performance development program
..........................................
5
Section 2: Developing an organisational performance development program
............................................
9
Section 3: Managing an organisational performance development program
............................................
14
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
Version 1.0
Last updated: December 2021 4
Student name:
Johan Apriliyanto
Assessor:
Date:
9 September 2022
Business this assessment is based on:
Rosehill College
Documentation reviewed as preparation:
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
Version 1.0
Last updated: December 2021 5
Section 1: Planning for an organisational performance development program
Describe the organisation you
are basing this project on.
What is the name of the
organisation?
What does the organisation
do?
What type of management
structure
does
the
organisation have?
What are the key functions
and activities of the work area
you
will
develop
a
performance
development
program plan for?
List at least three objectives
I am using Bounce Fitness case study.
Bounce Fitness is a dynamic fitness corporation poised to capture
substantial market share in one of the fastest growing service
industries in the country. Bounce Fitness is a Cairns corporation
incorporated in 2001 and wholly owned by Margaret House. A Board
of Directors has been established and the Head Office now has a
team of General Manager Finance, Human Resources and
Marketing, an Executive Assistant and support staff. The Centres
have a Centre Manager, Assistant Manager and a team of various
sizes composed of experts in health related and fitness disciplines.
Business to consumer type of organization it will be established in a
way that it will consist in the establishment of the right.
1.
Establishing and maintaining working relationships and
contractual agreements with Bounce Fitness New Zealand
Centres, other fitness providers, and wholesalers.
2.
Bringing new products annually to the market.
3.
Increasing Bounce Fitness’ profit margin with the use of
improved technology in the development of new product.
4.
Effectively communicating, to current and potential customers,
Bounce Fitness’ position as a differentiated provider of the
highest quality fitness products in the world.
1.
Training of HR personnel at the time of implementing new policy
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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outlined in the strategic plan
of the organisation.
Attach proof of the strategic
plan to this section of your
portfolio.
and procedures are required in the Bounce Fitness.
2.
There is a necessity to enhance training activity among the staff
members that assist in recognizing of procedures that have
been used in bullying.
3.
The guidance provides the rewriting upon the expected behavior
of the staff members. Strategic plan as attached.
Explain the need for a
performance
development
program plan.
Why is a performance
development program plan
needed
in
your
work
area/organisation?
The planning process provides the information top management
needs to make effective decisions about how to allocate the
resources in a way that will enable the organization to reach its
objectives. Productivity is maximized and resources are not wasted
on projects with little chance of success.
Performance development program plan help to, Employees and
Managers to set goals and track progress with shared tracking tools.
Appraisal data can be used to spot flight risks, underutilized, high
performing employees or low performing employees who are
consistently below standards.
Describe the purpose and
objectives of the performance
development program.
What do you want to
achieve? (list at least two
purposes)
What are the objectives of the
performance
development
1.
Enables two-way conversation addressing goal setting and
development planning. 2.
Ongoing coaching and feedback, performance reviews and
ongoing engagement.
1.
To enable employees and managers to work collaboratively to
set performance and career development goals.
2.
Monitor and discuss progress on a regular basis.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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program? (list at least two)
How do the objectives align
to the strategic objectives?
1.
Set clear organizational goals. Goals alignment starts at the top.
2.
Get buy-in from leadership.
3.
Communicate goals on every level. 4.
Help employees achieve their goals.
List the benefits you expect
your
performance
development plan to have for
your work area/organisation.
What benefits do you expect?
(list at least three) 1.
Help improve the processes of the team use to complete tasks.
2.
More efficient and enables you to become more productive.
3.
To ensure employees and teams are given the resources they
need to develop.
Identify stakeholders who will
contribute
towards
the
performance
development
program.
What is your job role in the
organisation?
Who are the stakeholders
who will contribute to the
performance
development
program (at least four)?
Why are they involved with
the
performance
development program?
My job role in the organisation is HR.
1.
Top management
2.
Project team members
3.
Resource manager
4.
Internal customers.
Effective engagement with stakeholders allows organizations to
identify groups who may not support the project. Knowing who does
and does not support the project allows for an opportunity to better
understand the motivations, influences and behaviours of those who
are in opposition.
Identify and summarise any
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
Version 1.0
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legislation relevant to the
performance
development
plan.
What is the legislation called?
What does the legislation
cover?
How does it relate to your
performance
development
plan?
The Fair Work Act 2009 (FW Act) and the Fair Work Regulations
2009.
The Fair Work Act 2009 (FW Act) and the Fair Work Regulations
2009 are the main legislation we deal with. They govern the
employee / employer relationship in Australia. They provide a safety
net of minimum entitlements, enable flexible working arrangements
and fairness at work and prevent discrimination against employees.
The Fair Work Act protects employees employed by business
covered by the National workplace relations system and provides a
workplace relations framework for both employers and employees.
Identify and summarise any
organisational policies and
procedures relevant to the
performance
development
plan. What is the policy/procedure
called? What
does
each
policy/procedure cover?
How
does
the
policy/procedure apply to
your
performance
development program?
Compensation and payroll, and safety and security.
1.
Compensation and payroll policies is a principle of action
proposed by an organization regarding an employee's salary,
benefits, and bonuses. There are many different forms of
compensation and each is subject to differing state laws and
regulations, in addition to the company's culture and insurance
policies.
2.
Safety and security. It is basically the process to protect an
employee from work related illness and injury and to make the
workplace (building etc) secure from intruders. Every company
should have an Environmental, Safety and Health Policy
statement, in other words, a workplace safety plan.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Attach proof to this section of
your portfolio.
Policies and procedures as attached.
Plan
to
discuss
a
performance
development
program
plan
with
stakeholders.
What process steps or
actions will be included in the
plan (at least five)?
What
are
the
desired
outcomes for each step?
1.
Planning. By making this first step of the performance
management process collaborative, management sets the stage
for the process to be collaborative, and the employee feels that
they are involved in goal setting - an important thing.
2.
Coaching. This step involves reviewing the overall performance
of the employee, how well the process itself worked, and it also
includes the reward - which is an extremely important part of the
overall process.
3.
Reviewing. It is important to look at both smaller and larger
goals, as this can give an indication to problem areas where
training or interventions can be applied.
4.
Action. The end of the performance management cycle gives
management and employees one last chance to offer feedback
on the process as a whole and asks for thoughts and feedback
for the planning stage for the next year’s cycle.
5.
Monitoring. Consistently measuring performance and providing
ongoing feedback to employees and work groups on their
progress toward reaching their goals.
1.
Outcomes of planning: definition of the role, goals, and
objectives.
2.
Outcomes of coaching: provide necessary training and solicit
feedback on both sides.
3.
Outcomes of reviewing: employee performance management
process.
4.
Outcomes of action: reward and recognition.
5.
Outcomes of monitoring: measurement of the knowledge,
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Which stakeholders will you
consult with?
What will be discussed with
stakeholders?
Are there any cultural
differences/diversity to take
into account at the meeting?
How will you address these
differences?
Which
listening
and
questioning techniques will
you use?
How will you encourage
discussion?
behaviours, or practices.
Top management and project team members.
Performance development plan.
Ensure stakeholders agree on the plan.
Get consensus to handle changes to the plan.
Yes, there are cultural behaviour to get effective communication.
1.
Ensure clear and polite communication.
2.
Learn about different cultures.
3.
Work towards accommodating cultural difference.
4.
Share knowledge.
5.
Employ diversity training.
I will use asking open-ended questions and listening through the
body movement.
1.
Encourage open discussion.
2.
Be friendly.
3.
Establish ground rules. 4.
Show appreciation.
5.
Ask for feedback. 6.
Respect new ideas. 7.
Utilize technology. 8.
Learn about individual employees.
Attach:
Proof of policies and procedures relevant to performance development plan
☐
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Proof of strategic plan
☐
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Attachment
1.
Bounce fitness policies and procedures Documentation Policies
Bounce Fitness is committed to keeping records of all activities within the organisation,
including performance outcomes of strategies, teams, and individuals.
Bounce Fitness adheres to all copyright and privacy laws enforced in Australia.
Bounce Fitness uses digital systems to store documentation. The following system is currently
in use:
Bounce Fitness employees will store all information in the designated computer located in
the Centre.
All files will be saved in the official Bounce Fitness flash disk.
Only authorised personnel have access to the official Bounce Fitness flash disk.
Bounce Fitness personnel must not copy or use the contents of the official Bounce Fitness
flash disk for personal use or for any use that breaches any copyright or privacy laws.
A back-up of all files in the flash disk is stored in a secondary flash disk kept solely by the
centre manager.
2.
Proof of strategic plan
A.
Executive summary
Bounce Fitness provides the serving that makes the better modes of corporations in the
Brisbane and Melbourne areas by enhancing a high productivity though lowering the cost of
various programs in the innovative forms of wellness. It provides the approaches in the
promotion of good health and proactive. The staff member deals with the health-related
issues by the better managing of human resources.
B.
Introduction Human resource strategic planning provides the process that helps in identifying the future
and current human resources that is required in the company to meet the set goals. In the
organizations, it is important for making a better planning in the human resources that
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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further develops the strategic that assist in the future aspects. The strategic planning
includes the various activities that meet the set goals. This includes the staffing, policies
required in the workplace, benefits, compensation, retention, development, training and
working safety. This could be maintained from the human strategic planning that helps in the
better forms of working. In this case, Bounce Fitness Corporate Marketing Plan in Brisbane has been incorporated as
the human resources strategic planning to enhance better forms of productivity and reduces
the cost with the innovative way of thinking in the wellness that forms the set programs.
From the analysis of the human resources, managements there includes with the better form
of planning that understands the values and mission of the company. However, various
approaches in the services help to meet the set goals required to carry out the business. This
assists to face various forms of challenges from the proper planning in the human resource
strategy
C.
Mission statement
The centres will serve the community with quality, comprehensive, unique, and distinctive
health programs, and services. The employee team will expand upon preventive services
while improving the quality of life among participants through health and fitness services
utilising state of the art equipment and practice. These programs will reflect members ‘need
and be financially viable for all stakeholders.
D.
Vision statement
Bounce fitness is committed to an expanding role as a premiere provider of wellness
integrated services. Through the evolvement of an empowered employee culture and the
creative acquisition and use of resources, we will develop and implement comprehensive
programmes and services appealing to all.
E.
Values
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
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We hold ourselves and co-workers accountable for building trust with our members and each
other by being honest, ethical, and consistent in what we say and do. All external and
internal team members work with the appropriate resources to effectively achieve our
common vision. We are committed to continually leading the fitness industry by providing
the highest standards of quality to our members through services, programs and community
relations.
F.
Business strategy
Bounce fitness will open a new fitness centre in Perth within two (2) years. Bounce fitness
centre will hold its current position through follow up of members who case to attend (as
learned from monthly reviews of client programs), invest greater time in customer
relationship management. Provide excellence in service and equipment in the centres,
holding the cists to no more than CPI increases. Bounce fitness will increase staff training in
line with their job roles through accessing external training. It is intended within a year to
establish a system where agreed training expenses for university and other job related
tertiary training costs are reimbursed to staff to encourage continued learning and develop
staff.
G.
Objectives 1)
Develop an effective recruitment strategy.
2)
Appropriate resources.
3)
Determine appropriate selection panel.
4)
Compare effectiveness of applicant shires from various source, job description.
H.
Conclusion © 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
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subordinates. This includes the acknowledgment of the HR capacity while forecasting the
possible HR requirements in order to direct Bounce Fitness towards a direction of success. In
this regard, furthermore, the HR capabilities and the associated objectives has been
systematically analysed while employing the framework of SMART. Moreover, the emerging
inclinations of the staffs and the potential subordinates have been extensively discussed in
order to anticipate the leading market trends and customer demands and install requisite
technological and other expertise that might cater the subsequent urges. The findings of the
corresponding pursuit have been further analysed in terms of PESTLE framework. On that
advent, the subsequent impact of the technological and other expertise on the assigned job
roles has been deciphered in order to evaluate the benefit of that installation against the
invested costs. A significant effort has been granted to analyse the current changes and
forecasting major legislative alterations that might affect the entire unit and the designated
subordinates. At the final phase of the recurring study, the associated tasks are regularly
monitored in order to report the potential stakeholders. © 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Section 2: Developing an organisational performance development program Consult with others to develop
a performance development
program.
Attach proof such as a video
recording of your meeting to
this section of the portfolio (if
not already viewed in person
by your assessor)
The proof is meeting notes as bellow according to performance
development plan.
Meeting minutes © 2021 RTO Works AISL Pty Ltd T/A Rosehill College
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Process step or action required
Person(s) responsible
Time frame
Desired outcomes
Done?
Planning
Head management
1 week
Goals: expand professional network and develop
work skills
Objectives: the specific tasks an employee is
responsible for achieving to help meet unit
goals.
Done Coaching
Head management
1 week
Training and feedback
Done
Reviewing
Top management
3 days
Employee performance management
Done
Action
Top management
2 days
Reward and recognition
Done
Monitoring
Top management
1 month
Measurement of the knowledge, behaviours, or practices
On-
going every month
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Identify
performance
development
opportunities
(modes and methods) for
your
work
area
or
organisation.
What is the organisation’s
culture?
What are the learning
preferences of the staff?
What are current best
practices?
Choose the best three
performance
development
methods for your work
area/organisation.
Explain what mode you will
use for each method.
The bounce fitness has procedures to ensure that everyone is treated
equally even if they have different beliefs to others.
Visual, auditory, and kinaesthetic.
Visual and auditory methods.
1)
Training
2)
Mentoring
3)
On-the-job training
1)
Training. This method includes developing employee skills
through a combination of lectures, hands-on-exercises, videos,
podcasts, simulations, and individual/group-based assignments. It
includes both formal (classroom-based, instructor-led, eLearning
courses) and informal (watching YouTube videos, reviewing
educational blogs and posts on peer-group forums like LinkedIn or
chat rooms, self-study) approaches to skills development.
2)
Mentoring. The more formal mentoring programs are typically
used for senior executive/leadership roles, while less formal
structures might be implemented amongst junior management as
well.
3)
On-the-job training. This is basically learning by doing, which is
typically done right after the training. The main goal of on-the-job
training is to provide everything to the employee for self-study
while at work. Employees learn how to use something or apply the
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
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methods as they complete the assigned tasks.
Identify rewards/incentives.
Are rewards linked to your
performance
development
program?
How will employees be
rewarded or incentivised? Yes, it is. Employee will work harder to a better recognised.
Organizations that use employee incentive programs experience a
79% success rate in achieving their established goals when the
reward was offered. One of the simplest and most effective rewards
you can offer is positive feedback, the acknowledgement of a job well
done. Verbal praise clearly demonstrates that you notice and
appreciate a team member's hard work.
Identify feedback options.
How will feedback be given?
Who will provide feedback?
How often will feedback be
provided?
1)
Be problem-focused and specific.
2)
Talk about the situation, not the individual.
3)
Focus on performance, not personality.
Managers, supervisors, and team leaders.
Every week, depending on the situation.
Establish
a performance
development
program
management structure.
What are the roles and
responsibilities
of
stakeholders?
A stakeholder's primary role is to help a company meet its strategic
objectives by contributing their experience and perspective to a
project. They can also provide necessary materials and resources.
Their support is crucial to a successful project. These stakeholders
need to be the most involved in change efforts because they have the
most potential to influence the success of the project. This group
should express their support for the change outwardly and adopt the
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
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Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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What are the wider support
requirements
for
the
performance
development
program?
How do they fit into the
organisation’s management
structure?
change readily and early.
1.
Adaptability/flexibility turns out that very favorable circumstances
mean that the target can be achieved without any real effort.
2.
Alignment with reality. The intensity of the Performance
Management process should be connected to the scope and
importance of the position/function.
3.
Transparency/clarity. The connection between performance and
financial consequence needs to more transparent and embedded.
Stakeholders influences the decision-making process. They ensure
that the organizational work environment remains dynamic,
stimulating, and rewarding and there are good working conditions
available in the organization so that the organization can perform well.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
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Develop tools and resources
to support your development
opportunities (at least three).
What
are
the
tools/resources?
How do they support the
development opportunity?
Attach proof of your tools and
resources to this section of
your portfolio (e.g. mentoring
fact sheet, list of appropriate
subscriptions,
mentoring
toolkit etc.) to this section of
the portfolio.
1.
Set development goals
2.
Create an individual development plan
3.
Provide career development information
4.
Offer career coaching
Employees tend to have questions about their careers at the end of
the year, and organizations should be equipped to answer those,
provide information, and help employees achieve their goals. If not,
organizations risk losing quality employees who seek career
development and advancement elsewhere. In fact, lack of
opportunities is one of the key reasons employees leave.
I am using mentoring fact sheet as attached.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Establish
organisational
performance
development
procedures.
Consider:
Key accountabilities and
responsibilities
Implementation
Personal
performance
development plan
Feedback
Incentive
Timing
Attach
proof
of
your
procedures to this section of
your portfolio.
Proof of performance development procedures as attached.
Attach:
Proof of stakeholder meeting (if relevant)
☐
Proof of your tools and resources to support methods (at least three)
☐
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
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Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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1.
Proof of stakeholder meeting
Performance development meeting minutes
Date
: 7 September 2022
Time
: 1pm
Location
: Office A level 2
Participant
: head management and supervisors
Starting with improvement plan:
Point of view
Performance improvement plan
Expectations
Timeline of the plan
Performance review check-in
Manage to improve last check-in
Facilitated progress
Scheduling Performance review summary
How to manage to improve
Feedbacks
Support from other team members
Key conclusion
2.
Proof of tools and resources to support method
Mentoring fact sheet
Bounce Fitness Corporate Identity
Advertising plays an important role in communicating the Bounce Fitness Corporate Identity. The
overall objective of Bounce Fitness advertising is to promote awareness of Bounce Fitness as a
modern, progressive and user friendly
‐
multi faceted
‐
fitness facility. In addition, it also:
Builds the Bounce Fitness brand by presenting a single, unified corporate positioning and look.
Positions Bounce Fitness as a premier health care Centre in Australia.
Attracts new staff, students, and benefactors.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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All Bounce Fitness advertising is placed through its General Manager Marketing who will develop
and maintain the visual corporate style in consultation with the CEO. These style guides are not
presented in this manual. Bounce Fitness’ General Manager Marketing is responsible for the
placement of all Bounce Fitness advertisements in print and electronic media, except for staff
recruitment advertisements which are placed by Human Resources. The General Manager
Marketing liaises with Centres and Head Office on the copy, content, and style of their
advertisements to maximise effectiveness, minimise costs and ensure consistency with the Bounce
Fitness corporate style. The General Manager Marketing can also provide expert advice on any
marketing or advertising issue. For further information about advertising contact General Manager
Marketing on (07) 12345678.
Mission Bounce fitness will give its best to the community with good quality, comprehensive, unique services
and particular health program and services. The programs will be based on the needs of the
members will be affordable. Vision
Bounce fitness is dedicated to have as the first role of a wellness integrated services. Through the
participation of employee culture, use and creative ideas and the use of resources the organization
will develop and implement inclusive programme and services for all.
Goals and objectives
1.
Lower the cost of services delivery by 2% a quarter. 2.
Increase market penetration every quarter. 3.
Increase customer range by 10% every year. 4.
Continue bounce fitness image in the society.
Product and services of bounce fitness
Bounce fitness organization make sure all the goals and strategic role of a new services and product
is clarified, and flexible and prepare the teams for any changes that going to happen or about a new
product. Anticipate market reaction to new products or services and establish test marketing a fund
forecasting to provide a new product control chart. Monitor the new product and service, if changes
is require for the success and improvement.
3.
Proof of performance development procedures
a.
Key accountabilities and responsibilities
Pay attention to the details.
Acknowledge and fix your mistakes.
Help your co-workers.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Develop a proactive approach.
Show up as a leader.
Stand up for what is right.
Improve your attendance.
Be willing to accept criticism.
b.
Implementation
Establish a performance management timeline.
Determine who should evaluate employee performance.
Choose performance review questions.
Set performance management goals.
Consider an employee feedback process.
Introduce employee and manager training.
c.
Personal performance development plan Personal development plans (PDPs) provide a powerful, flexible way to link employees'
professional and personal development with the development of your business. A PDP is a
short, unambiguous written document that maps out how a person can develop skills and
progress in their job. Personal development planning encompasses the whole process of
managing a performance development plan, including the following: Defining measurable goals
and objectives for the employee. Creating an action plan, including a timeline, on how and
when those goals will be reached.
d.
Feedback
Personal development can cover anything from training or building a new skill, to pursuing a
passion, to increasing confidence or improving relationships with other people. It can also cover
things outside of the workplace too, like achieving a better work-life balance, or being more
present when spending time with family and friends.
Encourages a positive attitude - The more people feel like their job supports them to be
better, not just in a working environment but in their personal life too, the more positive
they will feel about their work.
Boosts motivation - Observing the results of our own personal growth can be incredibly
motivating and encourage us to strive for even bigger achievements.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Increases confidence - Improving ourselves helps us to feel more confident. When we
reach a goal we had set, gain a new skill, or learn something from a situation that helps us
in our life both in and outside of work, the more we keep developing. And, the more
confident we feel that we can achieve new things and experience greater fulfilment.
Develops strengths - Personal development isn’t just about helping people to improve on
their weaknesses. It can also help people to develop their strengths. Giving people time to
nurture and hone their strengths helps take them from good to great, and that can be
extremely rewarding.
Gives people a purpose - Through ongoing personal development, people can learn more
about their abilities and aspirations and figure out a clearer purpose for what they’re doing,
both on a personal and professional level.
Improves career prospects - Personal development can be a great way to help people
achieve their career goals. It’s not just about what they learn either. Being committed to
personal development demonstrates a willingness to learn and grow, which is desirable for
many employers.
Builds loyalty - People are more likely to stay with companies that provide good
development opportunities.
e.
Incentive The term performance incentive refers to performance-based pay programs where an
employee is incentivized and rewarded for achieving higher goals and objectives. Companies
have many incentives; some tying pay to individual performance and some to companywide
performance.
Compensation incentives. Compensation incentives tend to cover some of the more basic
incentive options.
Recognition incentives.
Reward Incentives.
Appreciation incentives.
f.
Timing
Simplify Performance Appraisals. Make performance appraisals more manageable by
ditching the formalities. Setting simple goals can be more motivating, as they can feel
more achievable.
Let go of basic tasks. leaders need to feel comfortable delegating certain tasks — like
administration or accounting — to make room for the tasks that only they can do (like
performance management).
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Focus on the good. The practice of performance management by focusing on the
organizations and the individual’s strengths.
Take control of goal-setting. This approach to performance management is more
generalized and less tailored to each employee, it’s better than ignoring performance
management altogether and can be a more objective way to assess performance across
the board.
Trust in process. To reap the rewards of performance management, you have to
understand its value.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Section 3: Managing an organisational performance development program
Identify reporting and record-
keeping
methods
and
resources
following
organisational requirements.
What data is required to report
on the agreed evaluation
outcomes?
Who
must
performance
outcomes be reported to?
How often will outcomes be
reported on?
How will performance be
reported on? (Explain two
methods following policy and
procedures).
An executive summary containing a condensed version of the most
important aspects of the evaluation (see previous point). A summary
of the evaluation's focus, with a discussion of the purpose,
objectives and questions used to direct the evaluation.
Supervisors and team leader.
Outcomes measures can be patient-reported, or gathered through
laboratory tests such as blood work, urine samples etc. or through
medical examination. Outcomes measures should be relevant to the
target of the intervention (be it a single person or a target
population).
1.
Progress report
A progress report includes all the work completed on the project
since the last report. It outlines the tasks that you've completed
on a project so far, any project goals that you achieved or
changes to the project plans. Progress reports can document the
actions have completed, which helps measure productivity since
you can compare your current progress report to previous
progress reports.
2.
Forecasting report
Forecasting reports show what professionals can expect to
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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What resources and tools will
be used to assist when
reporting
performance
development outcomes (at
least one tool must include
technology)?
happen during a project, predict future performance outcomes
and provide expectations for project guidelines. The elements
included in forecast reports are deadlines, cost and overall
project quality.
Key performance indicators (KPIs) and metrics
KPIs and metrics provide a way to measure how well companies,
business units, projects or individuals are performing in relation to
their strategic goals and objectives. But the primary value of KPIs is
not in measurement per se, but in enabling rich data-driven
performance conversations and better decision making. Measuring
everything that moves provides little more than an illusion that
performance is being managed. Instead, it’s important to ask, “What
goal will this KPI help my organisation achieve, or what problem will
it resolve?” and “What decisions will the KPI help drive?” Well-
designed KPIs should be vital navigational instruments, giving a
clear picture of current levels of performance and whether the
business is where it needs to be.
Personal development plans (PDP)
A PDP is effectively a tailored action plan that is based on reflection
and awareness of an individual’s performance and needs, setting out
goals for future performance and actions that will support personal
development. PDPs are often used to identify specific training and
development needs and create an action plan for meeting those
needs
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Develop means to report and
collate outcomes of your
organisational
performance
development program (e.g.
spreadsheet template with
inbuilt formulas and graphing
options, feedback register etc.)
Spreadsheet template as attached
Ensure individual performance
development
plans
are
completed
by
relevant
stakeholders.
Attach proof to this section of
the portfolio (e.g. email with
plan template attached, video
of team meeting requesting
plan be completed, hard copy
of completed plan etc.)
Proof as attached
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Monitor the organisational
performance
development
program.
What data is available? Record and represent the data
using the tool(s) identified and
developed in Section 2.
Attach proof of recorded and
analysed data to this section
of your portfolio.
As attached
Evaluate the organisational
performance
development
program
against
agreed
outcomes.
Were agreed outcomes met?
How
can
the
program
improve? Are any additional resources
required?
Are the any key concepts and
principles
that
may
be
adaptable to future situations?
Yes, they were.
Training and development help companies gain and retain top
talent, increase job satisfaction and morale, improve productivity,
and earn more profit.
Training for confidence, knowledge, and communication.
It is including how to become a better problem solver, embrace
change, keep an open mind, practice mindfulness, and push
yourself out of your comfort zone.
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Complete
performance
development program record
keeping
according
to
organisational requirements.
Attach proof to this section of
the portfolio.
As attached
Write a report to summarise
the evaluation outcomes and
send or present your report
through relevant management
structures. Include:
Overview
of
the
performance development
program
Data and analysis
Evaluation
against
outcomes
Improvement
suggestions.
Attach your report to this
section of your portfolio.
Attach proof how you reported
through
management
structures to this section of
your portfolio.
As attached
Attach:
Proof to ensure individual performance development plans are completed by relevant stakeholders
☐
Proof of recorded and analysed data
☐
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Record keeping proof
☐
Proof how you reported through management structures
☐
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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1.
Performance Development Spreadsheet Template
Employee name
:
Meeting date
:
Manager name
:
Department
:
Standard of performance elements reviewed (check all that apply)
o
Job knowledge
o
Communication
o
Customer service
o
Proactive/initiative
o
Teamwork
o
Flexibility
o
Accountability
Agreed upon by
:___________________
Employee sign
:
Manager sign
:
Issues and expectation
Issues
Desired Outcomes
Desired Actions
Evaluation Date & Initials
Evaluation Outcomes
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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2.
Proof to ensure individual performance development plans are completed by relevant stakeholders
Email with plan template attached
Dear stakeholders,
In regards to the upcoming peer review process, I am reaching out to asking your feedback on this
performance development program plan.
Please send your comments and suggestions when convenient.
I appreciate your assistance and time.
Thank you.
Regard,
Johan 3.
Proof of recorded and analysis data (mentoring fact sheet)
Employee name
: Diana
Meeting date
: 7 September 2022
Manager name
: Jack
Department
: Customer service
Standard of performance elements reviewed (check all that apply)
o
Job knowledge
o
Communication
o
Customer service
o
Proactive/initiative
o
Teamwork
o
Flexibility
o
Accountability
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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Agreed upon by
:___________________
Employee sign
:
Manager sign
:
Issues and expectation
Issues
Desired Outcomes
Desired Actions
Evaluation Date & Initials
Evaluation Outcomes
Communication
Effective communication
Training
9 September 2022
To
determine
audience needs and
interests
To
test
communication
approaches,
To evaluate impact.
Knowledge Building trust with
client
Training
9 September 2022
Helps employee handle
objections better
4.
Record keeping proof
Performance record of employee
Department
Employee Requiring For Improvement
Action Date
Knowledge
Communication
Customer service
1
2
9 September 2022
Front staff
2
2
9 September 2022
Personal instructor
1
1
9 September 2022
Trainer 1
1
9 September 2022
5.
Report
a)
Overview of the performance development program
One of the strengths of Bounce Fitness is that it has clearly identified and listed all the goals
and objective of the business. The working of human resources includes meeting the set
targets and objectives to develop the organizations. These targets include with the
recruitments, retention, training, planning of succession, development of career, reward,
performance managements and engagements of the employees. In the Bounce Fitness, the
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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human resources managements need to focus on the set targets that help to achieve the
business.
Various required documents could formulate to meet the objective in the strategic areas and
provides the appropriate target at the time of agreeing to plan. These things are followed as:
Retention of staff and appropriate forms of planning: The succession planning in the positions
of leadership helps to develop the business and reduces the unexpected loss. This makes in
the developments of the new leader that could able to face various challenges at the time of
working. The proper development planning provides the track upon the staff members that
help to meet the goal in career and identify various opportunities at the time of working in the
Bounce Fitness. This could help to increase the retention with the high motivation.
b)
Data and analysis
Changes are prone to occur in the organizational premises and sometimes they are potent
enough to encourage the respective management for considerable alterations of the
preordained schedule and the absence of circumventing mitigation plan might pave the entire
unit to succumb. The plans of mitigation need to be shaped by the desire to alter the
orientation of the prevalent organizational strategic plan that can enable the unit to devise the
requisite recovery plan. In most of the cases, the plans seek equivalent alternatives that
typically comprise of better system and methods and indulge the installation of cost-effective
technological expertise. The changes can be frequently posed by the legal authorities as well
the industry that the respective unit owes a lot from since it is rife for the industries to
introduce considerable alterations. Furthermore, a significant change in the legislative
principles of compliance can cater the cause of mitigating the change. Most of the Foreign
Service providers such as the outsourcing agents can also cater the cause of change and the
HR plan needs to be adaptable enough to eliminate it immediately
c)
Evaluation against outcomes
Absolute review of the HR plan is extensively considered as the final phase of the
implementation of the strategic plan. This typically includes the feasibility check of the
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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proposed objectives in order to apprehend the accuracy of the nuances of the ultimate
objectives. In order to pursue the essence, the assessment of accomplishment is essential
since the unit requires to develop the capability to cope with the potential impacts of the
change. In this course, the identification of the devices might appear effective for the entire
unit to survive since it inherently eliminates the hazardous components. On that note, the
senior management team needs to keep track of the progress in a regular manner in order to
report the potential stakeholders who are supposed to invest in the project.
d)
Improvement suggestions.
Moreover, the emerging inclinations of the staffs and the potential subordinates have been
extensively discussed in order to anticipate the leading market trends and customer demands
and install requisite technological and other expertise that might cater the subsequent urges.
The findings of the corresponding pursuit have been further analyzed in terms of PESTLE
framework. On that advent, the subsequent impact of the technological and other expertise
on the assigned job roles has been deciphered in order to evaluate the benefit of that
installation against the invested costs. A significant effort has been granted to analyze the
current changes and forecasting major legislative alterations that might affect the entire unit
and the designated subordinates. At the final phase of the recurring study, the associated tasks
are regularly monitored in order to report the potential stakeholders.
6.
Proof how you reported through management structures
I am using traditional vertical reporting structure. This could be the company's Chief Operating
Officer (CEO) or business owner, and the individual is the head of the organization in the reporting
structure. They guide their employees, who further manage the low-level employees. This kind of
reporting structure resembles a pyramid when illustrated visually, with the senior-most
authoritative individual at the top and the least authoritative employees at the bottom.
The traditional or vertical reporting structure can have many layers depending on an organization's
size. Small businesses typically have two layers, with all the employees at one bottom level and the
© 2021 RTO Works AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
Level 2 & 4, 616-620 Harris Street, Ultimo NSW2007, Australia
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owner above them. The owner can then add middle management layers as the business grows and
they must leave the employees supervised as they focus on other things.
The primary advantages of a vertical reporting structure are:
Defines clearly who each person should report to or refer certain projects to
Defines levels of responsibility and authority clearly
Ensures that each employee has a specialty
Creates camaraderie amongst employees at the same level
Motivates employees as there are obvious chances of promotion and unobstructed career
paths
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