THE RISING CONCEPT OF REMOTE WORKERS AND ITS IMPLICATIONS TO BUSINESSES AND ORGANIZATIONS
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THE RISING CONCEPT OF REMOTE WORKERS AND ITS IMPLICATIONS TO
BUSINESSES AND ORGANIZATIONS
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A.
EXECUTIVE SUMMARY
This study aims to critically review the rising concept of remote workers on employee
motivation and its implications for business strategy in the industry. The study, therefore,
involves a literature review of the theoretical concepts involving the self-efficacy theory of
motivation and strategic business model to determine the interrelation of critical elements:
business strategy, technology, and motivation with management. The components are interrelated
and essential to the industry when there is rising demand for remote Work among employees.
Industry owners have carried the bulky of adapting to changes in labor force demand from office
to remote working design to keep business running and maintain and increase productivity. The
entire study draws data from peer-reviewed sources, books, company reports, and conference
papers relevant to the study of the business industry from 2015 to 2022. The study uses a
systematic view to analyze its data with the help of industry records analyzed tables, and graphs.
The business owners have implemented high tech, which is crucial in ensuring the smooth
running of remote working. The motivation of employees is also the key to ensuring that
businesses progress in this concept of remote working.
Keywords
: Remote working, hybrid working, Work from home (WFT)
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Contents
A.
EXECUTIVE SUMMARY
......................................................................................................
2
B. INTRODUCTION TO THIS STUDY
........................................................................................
3
1.0: Introduction
..............................................................................................................................
3
1.1: Background of The Study
.........................................................................................................
3
1.3: Statement of The Problem
........................................................................................................
4
1.4: Research Questions
...................................................................................................................
4
1.5: Research Objectives
.................................................................................................................
5
1.6: Significance of The Study
........................................................................................................
5
1.7. Definition of Terms
...................................................................................................................
6
C. LITERATURE REVIEW
............................................................................................................
6
Introduction to Literature Review
...................................................................................................
6
1.0: Issues And Trends Of Remote Working to an Industry
............................................................
7
2.0: Arguments on Perceived Advantages And Disadvantages Of Remote Working to employees
and To An Industry
........................................................................................................................
10
3.0: Strategies And Schemes To Solve The Problems Of Remote Working to An Industry And
Their Assumptions
.........................................................................................................................
11
D. THEORETICAL FRAMEWORK
............................................................................................
12
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1.0: A self-efficacy Theory of Motivation
.....................................................................................
12
2.0: Strategic Business Model Theory
...........................................................................................
15
3.0: Conceptual Framework
...........................................................................................................
17
E. RESEARCH DESIGN AND METHODOLOGY
.....................................................................
18
1.0: Introduction
............................................................................................................................
18
2.0: Design And Methodology
.......................................................................................................
19
3.0: Research Validity and Reliability
...........................................................................................
20
4.0: Ethical Aspects of The Research
............................................................................................
21
F. FINDINGS AND ANALYSIS
...................................................................................................
22
1.0: Introduction
............................................................................................................................
22
2.0: Presentation of Findings
.........................................................................................................
23
2.1: Motivation And Social Remote Environment
........................................................................
23
i). Population of Working Remotely in the UK Over Recent Years
..............................................
23
ii). Professions that Involve Remote Working
...............................................................................
26
2.2: Technology Advancement and Innovation
.............................................................................
29
i). Companies and Their Chances Of Remote Working
................................................................
29
ii). Strategic Productivity And Motivation
....................................................................................
31
.......................................................................................................................................................
34
3.0: Summary of Presentation of the Findings
..............................................................................
36
4.0: Analysis/Discussions
..............................................................................................................
36
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4.1: Motivation and Social environment
.......................................................................................
36
I). The Trend Of The Population Working Remotely
....................................................................
36
ii). Remotely Working Professions
................................................................................................
37
4.2: Technology and Innovation
....................................................................................................
38
i). Remote Working Companies
.....................................................................................................
38
ii). Strategic Business Operation
...................................................................................................
38
G. CONCLUSIONS AND RECOMMENDATIONS
....................................................................
39
1.0: Conclusions
............................................................................................................................
39
2.0: Recommendations
..................................................................................................................
40
H. Reference List
...........................................................................................................................
42
APPENDICES
...............................................................................................................................
53
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B. INTRODUCTION TO THIS STUDY
1.0: Introduction
This section discusses the background of the study by introducing the concept, explaining the
context in which the research is relevant, and defining the audience. The study also examines the
statement of problem, research objectives, questions and objectives explicitly. This section
finalizes with limitation and delimitations of the study.
1.1: Background of The Study
Remote workers are not new to most international businesses and organizations. However, few
studies deal with this extensive topic. Recently, remote working is at an increasing rate, hence
bringing tremendous implications to many businesses and organizations (
George et al., 2016,
pp.377-393). Ultimately, remote working has become and acute issues as well as a business
strategy. Remote work may be defined as the practice in which employees do their jobs from a
different location from that of a central office operated by the employer or the business
(de Lucas
Ancillo et al., 2021, pp.2297-2316). For instance, during the COVID-19 pandemic, most
companies and organizations embraced remote employees to keep the business running.
The remote working location may involve working from home, a co-working, a separate private
office, or any other outside the traditional office of the business
(Houghton et al., 2018, pp.757-
778). Additionally,
a qualitative investigation carried out by Busse and Weidner (2020, pp.535-
550) shows that remote working may involve virtual or cloud working. Remote work is also
called work from home (WFH) or telecommuting. WFH may refer to a flexible working
arrangement that allows a worker to conduct business duties from a remote location
(Picu and
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Dinu,2016, pp.194-202). The concept of remote working has brought various implications to the
businesses, employers and employees.
According to
Orr and Savage (2021), the remote working enables the employees to have reduced
commutation costs and ensures work-life balance of employees. Employers and organizations
allow remote working to increase employee satisfaction and retention, productivity and cost
savings on most physical resources in the company (
Haddud and McAllen, 2018, pp. 1-6).
Therefore, the rising concept of remote working has become an urgent issue to address due its
various implications in the businesses.
1.3: Statement of The Problem
The literature shows that most businesses have faced the issue of rising concept of remote
working among the employees.
There are numerous assumptions that remote workers working
more hours and perform better than those visibly in office due to greater autonomy and flexibility
of the working environment
(Wohlers and Hertel, 2017, pp.467-486). On the other hand, most
employers view remote working as more stressing and logging more time to them hence not
convenient in business (
Bellmann and Hübler, 2020). Consequently, they get tired and waste time
connecting to employees in different of the industry. Therefore, there is a need to address the
issue of rising remote working and provide solutions for the businesses.
1.4: Research Questions
i). What are the issues and trends leading to remote working in an industry?
ii). What are remote workers' negative and positive implications to and industry?
iii). What are relevant instances supporting the arguments and arguments of rising concept of
remote working in an industry?
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iv). What are the strategies and schemes to solve issues arising in an industry?
1.5: Research Objectives
i). To identify the issues and trends of remote working in an industry.
ii). To assess the perceived advantages and disadvantages of remote working to workers and an
industry.
iii). To discuss relevant instances supporting the arguments and assumptions of the rising concept
of remote working in an industry.
iv). To formulate relevant strategies and schemes to solve issues arising from remote working in
an industry.
1.6: Significance of The Study
The study is important and helpful to many international and SMEs business in various ways.
The findings from the study involving the advantages and disadvantages may provide helpful
information to employers and managers on how to run their industries by controlling rising issue
of remote working with the present technology. The study may also provide useful information to
researchers when doing relevant business projects. Additionally, the study may be useful in
learning institutions by providing learners and educationist with relevant information on the
concept of remote working in various business industries.
1.7. Definition of Terms
SMEs- refers to small and medium sized businesses
Hybrid working- means working in office and working in home
WFT-working from home
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C. LITERATURE REVIEW
Introduction to Literature Review
This chapter reviews the literature on the concept of remote workers and its implications for
businesses and organizations. It highlights various studies on the report's concept and tries to
conceptualize remote working trends, issues, and implications for an industry.
There are existing literature gaps between remote working and businesses. The concept of
remote rising in businesses has not been explored entirely in most journals, business reports and
articles
(Donthu and Gustafsson, 2020)
Precisely, there is narrow focus on the concept of remote
working in business. Most individuals perceive remote working to be just working from home
and is negatively affecting the businesses. Most of this researches on the topic have raised mixed
results on the implications of remote working on businesses
(Donthu and Gustafsson, 2020)
.
Notably, due increase globalization and technology, most workers have opted to work remotely
hence switching the norms of the business. There is lack of sufficient information on the
implications of present and future increase in remote workers in business and whether the
businesses are going to survive or shut down
(Shafi, Liu, Ren, 2020)
.
Therefore, to fill the gaps, this study gives a qualitative discussion on the main themes of the
study, the issues and trends of the concept of remote workers, and its effects on the business
workplace and assesses the key issues, advantages, and disadvantages. It also gives appropriate
instances that support various arguments and assumptions of the concept. It formulates relevant
strategies and schemes necessary to solve the problems arising from the idea in the businesses.
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The study will draw on a wide range of recent (2015-2022) academic sources, including peer-
reviewed sources, books, company reports, and conference papers. Moreover, databases, Google
Scholar, and Research Gates will be used as search engines.
1.0: Issues And Trends Of Remote Working to an Industry
According to
Kaushik and Guleria (2020, pp.1-10), remote employees in the past have had a bad
reputation because most employers believed that they are likely to get distractions at home and
hence lose focus on the business roles of the company. Ultimately, this led to a rare remote
working perspective on most businesses about a decade ago. Therefore, remote working referred
to a precisely special arrangement that aimed to accommodate only those families with specific
cases and allowed by the employers
(Binns et al., 2018, pp. 23-31). However, the rise and
advancement of technology through teleconferencing and telework has made some businesses
thrive with completely remote working teams.
Choudhury, Foroughi, and Larson's (2021, pp.655-683) study suggests that remote workers were
happier and more productive than those sitting in the traditional environment of the business
company. Therefore, these trends have experienced an upward growth and have become one of
the essential alarming issues in the minds of various employees and the regular schedule of
business routine
(Kegan and Lahey, 2016), especially in international businesses industry.
Recently, new technologies and automation devices have brought a tremendous change in
business industry, making remote working more practical and productive. Nowadays, an
approximate population of 70 percent of workers in the world spends at least some of their time
in a month working remotely with no fixed addresses where some go far as becoming digital
nomads
(Woldoff and Litchfield, 2021). In the United States, most workers feel more interested
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in the application of technology especially using video conferencing tools like Zoom meeting
and business instant messengers like Slack
(Bleakley et al., 2021, pp.1-29). Notably, the use of
technology in remote working frees the employees from the shackles of the office (
Jalagat and
Jalagat, 2019, pp.95-100); for instance, the disturbances of arrangement for a spacious place to
hold the meeting and space.
Additionally, working from home enhances fewer coffee breaks that employees experience in the
workplace and reduces practically fewer sick days given to workers. The study of
Beňo (2018)
found that remote employees work an additional 1.4 more days per month than those workers in
the business office facilities. Therefore, remote working is suggested to give workers more time
to carry out their tasks without any disturbances.
The COVID-19 pandemic was also one issue that forced many companies' employers and
employees to prefer remote working. Most employees and employers agreed to work from home
to reduce incidences of the spread of the Covid-19 virus. This is because most international
industries can have the floor consisting of numerous business workers prone to spreading some
most common airborne disease (
Fine and Bartley 2019, pp.252-276). For instance, Amazon
company UK recommended working flow home of most of its staff members to reduce and
support its employees during and after the COVID-19 pandemic
(Ding and Li, 2021, pp.295-
306). Therefore, workers find safe social conditions working remotely leading to its concept in
current business industries.
Notably, another instance is where the UK government, through the COSHH, advised employers
to allow their employees to work from home, hence increasing worker safety and even increasing
productivity
(Sirrs, 2016). Therefore, more employees now prioritize working from home or
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outside the office. According to
Toolahalli's (2021) research, more than 70 percent of employees
in the UK prefer a more flexible model and work from home after the Covid-19 pandemic.
Additionally, about 70 percent of employees in the United States prefer working from home after
the pandemic because they have adapted to the system and feel more exciting and productive
than at the workplace (
Bick, Blandin, and Mertens 2020). Therefore, most workers have adapted
to working from home since it feels more relaxed and safe in terms of health even after the
pandemic. Most businesses have also allowed it because most workers at home record
remarkable productivity compared to those at the workplace.
Remote working, especially WFH, has become most common because it is idealistically
solicited to save time, money, and effort of traveling daily to the business premises
(Xiao, 2021,
p.143). According to
Shobe (2018, pp.1-9), surveys conducted on remote working show that the
workers are more satisfied, happy, and more valued even if there are not physically visible in
workplaces. Notably, about 71 percent of the remotely based workers stated that they were
increasing productivity while doing their jobs outside the office and business premises (
Lister
and Harnis, 2019). Thus, they feel more comfortable and easy to work independently as long as
they have expertise skills on the duties on the given tasks.
According to
Ruxton and Burrell (2020), about 78 percent of employees in the UK feel that
remote work alleviates stress. Hence, the workers are more receptive to a strategy that grants
them enough freedom and development. However, most workers who perform their tasks from
the home view that if their bosses force them to work, they start losing a sense of independence,
confidence, and flexibility
(Abrams et al., 2019, pp.1976-1995). This may negatively affect the
performance of the industry.
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2.0: Arguments on Perceived Advantages And Disadvantages Of Remote Working to employees
and To An Industry
Remote working in many industries have shown remarkable benefits and advantages. Remote
working has been perceived to improve workers' productivity, translating to a general increased
performance in an industry. Ultimately, the employees who work from spending ten minutes less
being unproductive every day, working one extra week
(Vilhelmson, Thulin and Elldér, 2021,
pp.1-15); hence 47 percent more productive.
Remote working reduces equipment costs and increases business office rental savings
(Glasgo,
Azevedo, and Hendrickson, 2016, .66-75). Notably, providing equipment for a busy working
environment is costly, especially for multi-national industries. Most international business
companies in the UK involving the ASDA, Reddit and Twitter have adopted remote working
workers. Consequently, this is crucial in reducing costs encountered in purchasing and
maintaining business equipment such as computers, work desks and office spaces (
Zheng et al.,
2016, pp.177-186). Consequently, this enables the companies to save from the costs used to incur
these expenses
Wiradendi Wolor (2020) suggests that remote work enhances better work-life balance, increases
workers' flexibility, and reduces staff absenteeism. Flexibility is one of the significant benefits of
most employees who prefer to work from home. Further, remote workers can switch the
computer from the comfort of their homes hence reducing wastage of time in the workplace and
risks of passing illness to colleagues at work and thus reducing stress among workers (
Awada et
al., pp.1-19). Moreover, remote working can have more advantages, including ensuring a
healthier workforce, improving green credentials, and access to talented employees.
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However, remote working has various limitations involving distractions at home rising from the
surrounding environment's noise and household schedules at home. Additionally, remote working
can lead to the isolation of those living alone at home, leading to the increased need for meetings
because employers can no longer work with employees in the same office
(Waizenegger et al.,
2020, pp.429-442). Further, working from home may lead to cybersecurity concerns about the
business by increasing the loopholes, antiviruses and firewalls, and complications of VPN for the
internet connections of remotely working employees.
3.0: Strategies And Schemes To Solve The Problems Of Remote Working to An Industry And
Their Assumptions
High priority should be given to the business job by both the employers and employees to
minimize any chances that might make the business incur losses during the operation. To start
with, remote workers should be highly monitored and facilitated by the company to ensure they
have conducive working equipment
(Wood et al., 2019, pp.56-75). The workers should be
supplied with excellent 5G internet by the industry owners to ensure the efficiency of tasks and
availability of video conferencing when needed.
Additionally, the business employer should have constant communication and follow-ups to
ensure the remote workers are continuously reminded of their tasks and responsibilities (
Agarwal
et al., 2021). In cases where physical presence is necessary, the employers should set time for
face-to-face communication, which is crucial, especially when harmonizing and socializing with
the workers
(Jalagat and Jalagat, 2019, pp.95-100). For instance,
Lyons, Christopoulos, and
Brock (2020) suggest that employers may create time with employees by holding a business
conference, workshop training, and even organizing a trip for the entire staff of the company
.
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D. THEORETICAL FRAMEWORK
1.0: A self-efficacy Theory of Motivation
The self-efficacy theory by Albert Bandura (1977-1997) believes that individuals' drives and
decisions are determined by their confidence in their dynamic abilities. A point to note, self-
efficacy refers to people's belief in the capacity to execute behaviors that enhance the
achievement of specific performances
(Schunk and DiBenedetto, 2016, pp. 34-54). Self-efficacy
makes it easy to control one's motivational behavior and social environment. Consequently,
individuals with a high level of self-efficacy show a more positive outlook with lower incidences
of stress.
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The theory may become applicable to businesses and organizations that employ workers and
have implemented policies that favor most workers to perform their business duties and tasks
from the comfort of their homes. Notably, there is an increasing number of people choosing to
work from home in most businesses and organizations internationally (
Georgiadou, Mouzakitis,
and Askounis, 2022, pp.486-505). This has resulted due to dynamic technological advances
through video conferencing and telecommuting that allow the workers to complete their duties
remotely without venturing into the office.
According to Hopkins and McKay (2019, pp.258-272), remote working is desirable to many
employees because it removes the need to contend with rush hour traffic, especially for long-
distance workers. It saves a lot of time when the employees work remotely. Remote working
allows employees to work from familiar places and helps them create a better work-life balance,
reducing stress (
Palumbo, 2020). However, these individuals may lack peer-to-peer motivation
and communication. Therefore, employers who ensure that their remote workers are provided
with a well-working social environment motivated, and supplied with the right equipment instill
a positive attitude in their workers hence high productivity.
Employers need to apply the various sources of self-efficacy theory to ensure that employees
give maximum performance in their different tasks. The sources involve enactive mastery,
vicarious experience, verbal persuasion, and psychological arousal
(Cavanagh, Leeds, and
Peters, 2019, pp.440-457). Firstly, the employers should provide the remote workers with the
tasks they are familiar with and expertise, hence instilling confidence in remote workers in
performing their various specialized duties and giving high productivity. Therefore, the
business's productivity increases if the skillful employees are assigned to relevant projects.
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Hence, employees find it easier to work from home than struggling to reach work on time and
experience pressure and rushes from their managers.
Through technology, employees can promote the concept of vicarious experiences among
workers
(Sullivan, Neu, and Yang, 2018, pp.341-359). Notably, vicarious experience may be
developed by watching other individuals performing the same task.
Dou et al. (2016) suggest that
self-efficacy increases if the watched performs and succeeds in the job while self-efficacy lowers
if the person watched performs and fails the task. Therefore, employers who provide space for
the professional development of workers increase their expertise in the functions and duties,
fostering a positive attitude and high productivity in the business.
Employers can also use verbal persuasion to instill motivation and self-efficacy in their workers
and encourage and support remote working. Constant communication is the key to maintaining
human connection when many businesses operate remotely, and workers are spread out across
different locations
(Dwivedi et al., 2020). Consequently, the managers may encourage video
conferencing, which is effective in allowing collaboration and socialization among the staff
members. Ultimately, this improves self-efficacy and motivation and encourages comfortable
remote working of employees in an organization, consequently bearing maximum productivity.
Further, psychological and emotional reactions can affect employees' ability to complete the
assigned business projects and operations
(Malik, Sarwar, and Orr, 2021, pp.10-20). Therefore,
employers need to provide remote workers with a continuous flow of internet such that the
workers may stay connected, interact and make consultations at any time of the day. Business
employers should also supply the required tools to remote workers to enhance their efficiency in
assigned projects. Consequently, this plays a crucial role in reducing the emotional and
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psychological stress of the employees and encourages a conducive remote working social
environment and motivation.
The figure below shows the interrelations of various concepts or sources of self-efficacy theory
of motivation.
Fig 1.0: Self-Efficacy Theory Of Motivation by Williams and Rhodes 2016
2.0: Strategic Business Model Theory
A strategic business model may distinguish a business company from its main competitors in the
world market.
Kotabe and Kothari (2016, pp.729-743) posit that businesses and organizations
that encourage remote working stand a high chance of having a competitive strategy. Remote
working increases employers' access to flexible talents
(Azizi et al., 2021). Notably, companies
are more open to part-time contract roles for the specific task in a remote setting. The most
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common advantage of remote working is that employers can hire workers from anywhere in the
world, enabling a more diverse and inclusive workforce.
A point to note, periodic reinvention is a requirement, especially if the business needs to succeed
(
Velez‐Ocampo and Gonzalez‐Perez 2021). Different personnel in the industry come with other
skills, which in unison help to increase the performance of the business. Nowadays, most tech
companies have started giving their workers the flexibility to decide where they want to work for
the company's betterment. Similarly, most companies’ cross boundaries when hiring employees
in different fields internationally. Incorporating flexibility, autonomy, and diversity in the
business earn a competitive advantage that is crucial to the growth of the business
(Kumkale,
2016, pp.118-124). Consequently, companies can attract the best talents, competing fiercely with
others in the market.
Remote working also enables greater workflow efficiency and ensures a more comprehensive
global coverage in servicing business clients. The use of cloud computing in business enhances
the company's progressive approach because it is easier to transfer computing intelligence and
software information to a broader location of workers
(Attaran, Attaran, and Kirkland, 2019,
pp.1-23). Therefore, the increased concept of remote working and technological advancement
has forced most businesses and organizations to adopt flexible work actively. This, in turn, saves
time and creates efficiency, handles business operations, and expands the market coverage.
Ultimately, an organization that has kept up with recent technology in running its operations has
a high competitive advantage
(Angrave et al., 2016, pp.1-11). Therefore, remote working makes
the organization more resilient in the face of crisis and maintains its continuity, especially when
the office is closed hence de-risking the business. Significantly, a company's success depends on
its ability to build and retain a strong working team.
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Remote working flexibility and autonomy enable employees to become empowered and view
their work in an entirely new light.
McDonald, Hite, and O'Connor's (2022, pp.182-198) study
show that self-driven individuals with a high degree of autonomy and flexibility experience new
joy and productivity levels in the remote social environment. Additionally, most employees may
get tired while traveling to workplaces and back every day in their lives
(Plyushteva, 2019,
pp.407-421). Therefore, remote workings save energy and time, leading to higher working hours
increased organizations' productivity. Thus,
Barry, Olekalns, and Rees (2019, pp.17-34) assert
that employees are more committed and caring to their jobs when their freedoms are upheld.
The figure below shows the interrelations of components of the competitive advantage model for
the business that adopts remote working of its employees.
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Competence
Business
Strategy
Unwavering
Quality Standards
SPeed to
Market
Superior Services
using technology
Degrees Of
Differentiation
21
Fig 1.1: Strategic Business Model of an Industry embracing remote working
Source:
Amankwah-Amoah, J., Khan, Z. and Wood, G., 2021. COVID-19 and business failures:
The paradoxes of experience, scale, and scope for theory and practice.
European Management
Journal
,
39
(2), pp.179-184.
3.0: Conceptual Framework
From the self-efficacy theory, Enactive mastery, Vicarious experience, verbal persuasion, and
psychological arousal forms the most prominent sources of self-efficacy that play a crucial role
in ensuring motivation and the social environment of workers in their comfort places.
From the strategic business model theory,
the speed to the maker, superior service, degrees of
differentiation, and unwavering quality standards play a crucial role in ensuring an organization's
competitive advantage. Notably, rising concept of remote working highly is therefore accelerated
by advancement, involvement, and supply of internet and technology to remote workers.
Therefore, motivation, social environment and technology are related and greatly contribute to
the rising concept of remote working in businesses.
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Fig 1.3: Shows the Interrelations of business, technology, motivation and social environment in
business
by Lüdeke‐Freund (2020).
E. RESEARCH DESIGN AND METHODOLOGY
1.0: Introduction
This section presents the research questions and examines various techniques used to answer the
question integrated into the theoretical framework. It also discusses the measures taken to obtain
the validity and reliability of the study. The section finalizes with the discussions of the ethical
aspects of the research.
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Business
Employees
( At office
and in
remote)
Motivation
Social
Environment
Technology
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2.0: Design And Methodology
The study involves a systematic qualitative review of literature related to motivation, open and
innovative technology, and management of remote workers by businesses and organizations.
Notably, the investigation involves an orderly examination dependent on a personal exploration
of the recently increased habit of remote working in most businesses and organizations because
most studies, researchers, and businesses have indicated the benefits of the rising concept.
The systematic review will present the research questions mentioned in part A to make the
research effective for the topic. For instance, what are the issues and trends leading to remote
working and its effects on the workplace? What are remote workers' negative and positive
implications of the concept in businesses? What are relevant instances that support the
assumptions and arguments of the concept? What are the strategies and schemes to solve issues
arising from remote working? Therefore, the study analyzes the research concerning the research
topic. The study then analyzes broad information from the analysis of each question concerning
the subject. Later, the research formulates an argument based on the analyzed information
concerning the rising concept of remote workers and its implication for businesses and
organizations.
The systematic qualitative review identified relevant publications from a broad range of
secondary information sources, including peer-reviewed sources, books, business articles, case
studies and company journals that interpret and analyzes remote working in businesses. The
review also identified relevant dissertations from researchers and yearly reports on the
significance of motivation and advanced technology in bringing workers satisfaction and even a
competitive advantage in the global market.
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Further, secondary information is collected from a broader range of search engines—for
instance, Google Scholar, research gates, and various business databases such as case studies,
journals and websites. Likewise, the study examines the scholastic exploratory and contextual
analyses of different international and SMBs about remote working and its implications for the
business. A point to note is that the data collected ranges from 2015 to 2022.
3.0: Research Validity and Reliability
A point to note, reliability and validity are crucial in demonstrating and communicating the rigor
of the processes involved in conducting the research and giving trustworthiness of the findings
(
Morse, 2015, pp.1212-1222) hence declaring peer-reviewed articles, journals, and books as
knowledge validating sources.
Validity refers to the degree to which a test measures what it purports to measure or the accuracy
and meaningfulness of influences, which are based on the research results
(Hawkins, Elsworth,
and Osborne, 2018, pp.1695-1710). The research is valid since it categorically uses the results
and other study participants to represent the study's findings. A systematic review will involve
the comprehensive search of all published secondary sources on the rising concept of remote
workers and its implications for businesses, giving a critique and quality evidence concerning the
study's aims, research questions, and objectives. Consequently, the high correlation between the
topic and the topic criterion research results indicates that the research gathered relevant
information and satisfied the study
(Bartels, 2015, pp.137-156).
On the other hand, reliability refers to the extent to which a particular measuring tool produces
similar results after repeated research or trials
(Koo and Li, 2016, pp.155-163). The research uses
reliable methods of collection of data to produce consistent results. Consequently, it is easier to
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determine whether the research methods are accurately relevant in gathering data to support the
study. The study conducts research from various sources sharing information about the topic of
the study. The consistency and similarity of data from multiple secondary sources and search
engines is the essential measure and indication that the research is reliable
(Gusenbauer, 2019,
pp.177-214).
4.0: Ethical Aspects of The Research
The ethics of this research gives guidelines for responsible conduction of examination.
Additionally, the research ethics monitors and educates on how to achieve high ethical standards;
apply the ethical principles of research
(Prisacariu and Shah, 2016, pp.152-166). The research
will honestly report data, results, techniques, procedures, and publications used in the study.
Similarly, the research will not fabricate and give misinterpreted information.
The research will strive to avoid any instance of giving biased data analysis and interpretation,
peer reviews, and other aspects of the investigation. The research will ensure high standards of
integrity by striving to provide consistent thoughts and actions involved in the study. The study
will be open and will give open space to criticism and new ideas from other researchers. The
research will show respect and honor to different authors and researchers of the publications
without discrimination of race, ethnicity, and other factors unrelated to professional competence
and integrity.
Additionally, the research will take steps to contribute to professional competence and expertise
that will help in lifetime education and learning in business studies and analyses. The research
will also provide and protect confidential communications for various publications, personnel
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records, and trade secrets. Further, the research will identify, recognize and obey the rule of law
and institutional and government policies governing different studies and analyses.
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F. FINDINGS AND ANALYSIS
1.0: Introduction
This section examines and utilizes a systematic view and similar investigation strategies, figures,
and graphs to break down the findings. It also analyses the theoretical or conceptual framework
and the literature review in the domains.
2.0: Presentation of Findings
2.1: Motivation And Social Remote Environment
Several studies have established that most businesses and organizations have adopted the culture
of remote working among the employees. The number of people regularly working from home in
the UK since 1998 has increased from 2.73 million to 5.6 million in 2020. Recently, 30 percent
of the workforce engaged in remote work at least once to twice a week. Notably, one out of five
Brits in the UK prefers to work full-time from home. Consequently, most employees currently
prefer to work the entire home, part-time or full-time.
Additionally, most workers feel confident and less stressed when they work from a place outside
the office setting of the business. The social environment outside the office makes them have a
work-life balance. Remote workers are believed to be more productive than office-based
workers. Therefore, the employers of various international and SMB companies in the UK and
other parts of the world have accepted to adopt the rising demand for remote work by the
employees. Precisely, the employers have come to motivate the remote workers to ensure the
continued existence of operations and retain workers' power in the business.
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i). Population of Working Remotely in the UK Over Recent Years
Over the last few years, remote working has exploded in the UK due to workplace improvements
and motivation given by their managers. A point to note, the concept of remote working has been
rising since the 1980s. The diagram below shows the recent increase in people working remotely
in the UK.
Fig 1.3: The Recent Increase of Remote Workers In the UK
Source:
Li, H., Li, L., Wu, B. and Xiong, Y., 2012. The end of cheap Chinese labor.
Journal of
Economic Perspectives
,
26
(4), pp.57-74.
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Themes
Findings
Sources
Discussion Notes
The Population
Of Remote
Workers in the
UK over time
Factual information shows that:
This shows that only 1.5 percent
of UK employees worked
remotely in 1891 (WISERD
report).
This shows that 12 percent of
workers in the UK claim to have
been working remotely before
the Covid-19 pandemic, and
currently, 1 in 5 office
employees are working in a
mixture of remote and office
work. The report by ONS
indicates that 14 percent of
employees planned to work
remotely before the Covid-19
pandemic.
In 2019, 27 percent of
employees were working
remotely at some point, just
under 4.0 million individuals.
This shows an increase in the
Wang, B., Liu, Y.,
Qian, J. and Parker,
S.K., 2021. Achieving
effective remote
working during the
COVID‐19 pandemic:
A work design
perspective.
Applied
psychology
,
70
(1),
pp.16-59.
Rudolph, C.W., Allan,
B., Clark, M., Hertel,
G., Hirschi, A.,
Kunze, F., Shockley,
K., Shoss, M.,
Sonnentag, S. and
Zacher, H., 2021.
Pandemics:
Implications for
research and practice
in industrial and
organizational
Remote working has shown an
upward shift from 1981 to
recent 2022. The increased
number of workers remotely is
due to motivation and social
environment experience outside
the office
(Wang et al., pp.16-
59). Precisely, the workers are
free from stress, pressure from
employers, and disturbances
while working from home.
Additionally, remote working
enhances their work-life
balance and helps them to save
time and transport costs.
Therefore, most employees
have noticed the benefits of
working from home and have
negotiated with employers to
either work from home part-
time or full-time. Other
employees have transferred to
those companies that offer an
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number of people working
remotely to 20 million for most
companies in the UK in 2021.
Additionally, around 60 percent
of employees worked from
home. And at some point, 37
percent of the population worked
remotely, bringing to a 10
percent increase from 2019.
It shows that 31 percent of UK
businesses reported that most of
their employees worked
remotely in 2021.
This shows that 30 percent of the
employees work remotely—just
a slight decrease of 7 percent
from 2021.
psychology.
Industria
l and Organizational
Psychology
,
14
(1-2),
pp.1-35.
option of working remotely.
Further, most industries have
shifted to remote working as a
way of satisfying the
employees' demanding social
environment needs, considering
the individuals' age and health
needs (
Rudolph et al., pp.1-35).
ii). Professions that Involve Remote Working
Some professions motivate remote work because they are conveniently handled using laptops
and internet connections. This encourages and boosts remote working in businesses leading to
rising cases of employees shifting and demanding to work in an environment outside of the
office. However, there are those professions that are harder for employees to work from home
conveniently.
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Fig 1.4:
Shows professions most and least likely to remote working
Source:
Brussevich, M., Dabla-Norris, M.E. and Khalid, S., 2020.
Who will bear the brunt of
lockdown policies? Evidence from tele-workability measures across countries
. International
Monetary Fund.
Themes
Findings
Sources
Discussion Notes
Professions that
require remote
working
The most likely professions
that can work remotely
include:
Oakman, J.,
Kinsman, N.,
Stuckey, R.,
According to Oakman et al. (2020,
pp.1-13), most white-collar
professionals have a high demand
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The professional occupants
such as lawyers and
accountants are 69 % likely to
work remotely, followed
closely by managers,
directors, and senior officials
at a chance of 67 %. The
administrative and secretarial
posts take 63 % possibility of
working remotely.
On the other hand,
professions that are least
likely to work remotely
include:
The skilled tradesperson,
salespersons and customer
services, carers and leisure
employees at a possibility of
15% to 19% and the lowest
being plant and machine
operators at a chance of 5%.
Notably, about 81 percent of
professionals at various
Graham, M., and
Weale, V., 2020.
A rapid review of
mental and
physical health
effects of working
at home: how do
we optimize
health?.
BMC
Public
Health
,
20
(1),
pp.1-13.
Foley, M.,
Oxenbridge, S.,
Cooper, R., and
Baird, M., 2020.
'I'll never be one
of the boys':
Gender
harassment of
women working
as pilots and
automotive
for workers likely to work from
home sometimes a week. For
instance, accountants and
secretarial managers can work from
their comfort homes because it
needs a tap on the computer.
Sometimes professionals like
lawyers and directors need to meet
with clients face to face outside of
their offices, and if the need arises,
they can hold virtual meetings
online. Therefore, these professions
encourage and motivate remote
working leading to its rising
concept.
However, professionals such as
tradespersons, carers, and customer
care employees must be available
in the office daily to satisfy the
daily needs of large numbers of
clients
(Foley et al., 2020).
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33
offices in UK businesses work
from home at least once a
week.
tradespeople.
Gender, Work &
Organization
.
2.2: Technology Advancement and Innovation
i). Companies and Their Chances Of Remote Working
Most businesses that function primarily through technology and virtual presence
(telecommuting) encourage remote working of the employees. The figure below shows different
types of industries and the chances of working remotely.
Industry (Business)
Chance of working remotely
IT and communications
81%
Health and Social Work
18%
Transport
16
Accommodation and food services
8%
Table: 1.0: Industries versus chances of remote working (also refer to Appendices A)
Source:
Belzunegui-Eraso, A. and Erro-Garcés, A., 2020. Teleworking in the Context of the
Covid-19 Crisis.
Sustainability
,
12
(9), p.3662.
Theme
Findings
Sources
Discussion notes
Businesses and their
chances of remote
working
The employees working
within information
technology and
communication recorded
the highest chance of over
81% to work remotely in
Fairweather, N.B.,
2017. Surveillance
in
employment:
The
case
of
teleworking.
In
Computer
Most companies related to
IT and communications
have the highest chances of
employees
working
remotely compared to
those with less need for
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34
2021. On the other hand,
some companies which
need fewer computer
applications such as
accommodation and food
services have a chance of
8%, transport with a case
of 16% and health and
social work with a chance
of 18% of its employees
working remotely.
Ethics
(pp.
381-
391). Routledge.
computer
technology
(Fairweather, 2017, pp.
381-391).
Therefore,
advanced technology in
companies has made it
easier for workers to work
remotely since they are
available and can connect
through telecommuting on
various sites like Zoom.
The workers can also
upload
their
online
progress platforms so that
they can get easily assessed
by the managers. IT and
communication demanding
industries consider it the
quickest
and
most
convenient
working
procedure.
ii). Strategic Productivity And Motivation
Remote working is a crucial business strategy in some businesses and occasionally where office
visibility is unnecessary. Consequently, remote working is used as a business strategy, especially
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before, during, and after the corona pandemic. The study by Great Place to Work on Fortune 500
employees found stable and increased productivity levels when remote employees are remotely
based
(Manuel and Herron, 2020). The figure below shows a two-year study by Great Place to
Work that compares remote workers' productivity from March to August 2020 to the same period
in 2019.
Figure 1.5: A two-year study by Great place to Work®
Source:
Manuel, T. and Herron, T.L., 2020. An ethical perspective of business CSR and the
COVID-19 pandemic.
Society and Business Review
.
Theme
Findings
Sources
Discussion Notes
Business strategy and
productivity
The productivity in
2019 showed an
Manuel,
T.
and
Herron, T.L., 2020.
According to
Manuel
and Herron (2020),
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increase over time.
The productivity of
remote workers in
2020 is relatively
higher than in 2019
in the months of
march to August,
respectively.
The productivity was
at its peak in mid-
year
2020
and
experienced
slight
fluctuations.
An
ethical
perspective
of
business CSR and the
COVID-19
pandemic.
Society
and Business Review
.
Kaushik, M. and
Guleria, N., 2020.
The
impact
of
pandemic COVID-19
in the workplace.
European Journal of
Business
and
Management
,
12
(15),
pp.1-10.
the productivity of
remote workers has
been increasing over
time. Notably, the
Covid-19 pandemic
was
highly
experienced in 2019
and 2020. Remote
working was used as
a business strategy to
keep industries and
companies running
and avoid losses
(Kaushik
and
Guleria, 2020, pp.1-
10).
Interestingly,
remote
working
recorded
a
high
productivity rate in
businesses.
Most companies held
virtual
meetings
online
using
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37
technology
and
connected to their
clients online; the
production
results
were
remarkably
high.
Hence,
encouraging
the
rising concept of
remote working.
Additionally, the results of a graphics design survey from staff in DAI's offices in Lagos show
that remote working has played a significant role in enhancing the productivity of many
businesses. Therefore, used as one of the most upcoming business strategies.
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Figure 1.6: Results from a survey of staff in DAI's offices in Lagos and Abuja by Damilola
Praiseworthy.
Source:
Mbada, C.E., 2018.
Effect Of Back Extensors Endurance Exercises On Physiological
And Psychosocial Variables In Patients With Long-Term Mechanical Low-Back Pain
(Doctoral
Dissertation).
Theme
Findings
Sources
Discussion Notes
Business strategy and
productivity
There is a 53%
chance of remote
working improving a
company's
Ernst, E., Merola, R.
and Samaan, D.,
2019. Economics of
artificial intelligence:
Mainly,
remote
working
has
contributed to an
increase
in
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productivity.
There is a 35.9%
agreement
that
remote working will
maintain the status of
the
business
production rate.
There is a slight
possibility of 12.8%
that remote working
might
lower
productivity.
Implications for the
future of work.
IZA
Journal of Labor
Policy
,
9
(1).
productivity to a
certain
extent.
Consequently,
the
innovation of new
technology
in
transacting
and
carrying out business
office operations has
made work light and
increased
working
hours, leading to
increased production
(Ernst, Merola, and
Samaan, 2019).
3.0: Summary of Presentation of the Findings
A systematic review was most effective in answering the research objectives as it examines,
explores, and dissects information on the rising concept of remote working and its implications
in business and organizations. The key findings were motivation by some professions that highly
require remote working and social environment at home or outside the office, leading to the
increased number of remote workers.
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Additionally, technology and innovation significantly contribute to remote working as most
companies currently employ only remote workers or hybrid working
(Galanti et al., 2021).
Finally, remote working is viewed as a business strategy, especially where there is a high demand
to consider employees' needs by the health or government regulation. This ensures that the
business is running smoothly, can reach more clients, and expand its market coverage.
4.0: Analysis/Discussions
4.1: Motivation and Social environment
I). The Trend Of The Population Working Remotely
There is an increase in the population of remote workers yearly due to today's growing demand
for flexibility and autonomy by workers. The millennials require a social and flexible
environment in workplaces. In the UK, the proportion of people hybrid working has increased in
2022, with 30 percent of the workforce working remotely at least once a week (
Östberg,
Hanssonand Sualehe, 2022). Additionally, it is noted that about 8% of UK workers did not enter
the office in 2021; they were utterly working from home
(Galanti et al., 2021). Most of these
employees prefer working remotely to avoid pressure and harassment in the office by employers.
Employees save time and transport costs while working remotely.
Remoting working provides the safest social environment for workers with health, disabilities,
and age issues. Consequently, stress-free employees and their needs and freedom respected are
more productive than those in the office
(Aczel et al., 2021). The employees save time while
working remotely and work for more hours. Further, most businesses also influence remote
working by adopting the rising concept. Moreover, there are predictions that by 2025 there will
be more remote workers, about 36.2 million in the USA
(Rajan et al., 2021, pp.1966-1975).
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Ultimately, there is a continued rise of remote workers, and employers should implement proper
strategies to minimize business disadvantages.
ii). Remotely Working Professions
Most international business professions may require remote work, for instance, a lawyer,
manager, accountant, or director. Remote working contributes to the most conducive
environment, especially when distractions from the noise of passing vehicles and movements at
work are not required
(Matarazzo et al., 2018, pp.577-593). Additionally, clients may need to
meet the professionals out of the business offices, rendering them remote workers
(Nash et al.,
2018, pp. 207-217). Most of these professions also prefer to work remotely due to security
issues. Therefore, remote working provides a conducive environment where they can save time
and deliver in their jobs.
According to Brown, J.S., and Duguid (2017), the professionals can work on both paperwork and
a computer, provided junior office workers give regular updates. The nature of flexible work at
home and social environment has brought the high of remote-based work for job seekers.
Consequently, this motivated the concept of remote working, leading to its rise in present and
future situations.
4.2: Technology and Innovation
i). Remote Working Companies
Most industries have implemented to use of high tech in their operations and coordination of
staff members. The high technology has eased the employee's jobs, and they can now carry out
their duties conveniently out of the office. Employers and managers can also cut the cost of
expenses on rental offices and purchasing office equipment tools
(Hartley, 2017). Employers can
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increase their savings from various business expenditures compared to when all employees are in
the office.
Most employers and companies can save up to $ 11,000 per employee in overhead costs per year
when their employees are working remotely
(Peck, 2017, pp.316-47). On the other hand, the
regular person can save up to $6,000 working half the time in a hybrid role and save up to
$12,000 per year by working remotely full-time
(Ferreira et al., 2020). Therefore, remote-
performing companies have given both the company and the employees a golden chance,
increasing the demand for remote work.
ii). Strategic Business Operation
Most companies have incorporated technology in remote working as a strategy for increasing
production. The managers can hold virtual meetings online and easily share business software
and databases with many employees
(Orenga-Roglá and Chalmeta, 2016, pp.1-17). Most
businesses have also found it easier to pool the diversity of talents of employees through various
employees. Consequently, business owners have a wider choice of staff in remote work. This
provides a greater scope of finding a specialized and skilled team and therefore saving because
no company-sponsored training is required. Remote working also benefits business owners as it
minimizes relocation costs
(Ahmed and Rehmani, 2017, pp.59-63). Therefore, business owners
use the remote working concept as the most economical way of getting extra savings. Ultimately,
this has contributed to the rising concept of remote working.
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G. CONCLUSIONS AND RECOMMENDATIONS
1.0: Conclusions
The current rate of remote workers in the industries is alarming. Most employees need to work
remotely, and most adopted sectors and implemented a remote working schedule for their
employees, yet the concept of remote working is still rising. Advanced technology has
contributed significantly to remote working in industries today. Remote working motivates
employees as most of them need a social environment where they can access and interact with
their families more than working at offices every day. Remote working enables work-life balance
for employees because it is more flexible. The employees feel motivated working from home or
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any other place outside of the office. Consequently, the employees become more productive,
especially when working in the most stable and social environment.
Industry owners have also embraced the concept of remote working of their employees due to its
increasing demand in the workforce market. Interestingly, remote working has become beneficial
to employers because they are open to diverse talents from various workers across the country.
Through remote working, employers and managers can save instead of renting offices and
accommodating labor in an office environment. Therefore, employers have played a significant
role in motivating the concept of remote working. Employees also have developed a greater
interest in industries that offer remote working options to at least satisfy their needs.
The limitations of this study involves using a vast secondary research source of information
involving websites, books, journals and analysis reports on the concept of remote working in
businesses to provide extensive and detailed information. For instance, international businesses
reports explained the impacts of their remote workers to businesses hence increasing the working
hours and productivity of companies. Further, there are numerous thoughts from various
philosophers and researchers whose contributions contributed to extracting and availing of
relevant information for the study.
However, this investigation has a significant data limit on remote working progress data and
business performance. As a result, the inaccessibility of some company information reduces the
depth of the investigation. As a result, the study relied heavily on online factual explanations,
posts, and ideas.
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2.0: Recommendations
Remote working requires a well-coordinated IT and communication integration with strong 5G
internet connections. Consequently, this enables employees to have enough time consistent flow
in their duties and conveniently avail themselves in need of virtual meetings.
Remote working
also requires the full support of workers by the employees in terms of the provision of necessary
office equipment for different duties and tasks handled by employees. Additionally, remote
working needs a mutual understanding between the employers and employees for the best benefit
of the business industry. Ultimately, industry owners should categorically continue with strategic
plans to thrive with the increasing concept of remote workers because there are projections that it
will continue rising yearly.
H. Reference List
Abrams, R., Vandrevala, T., Samsi, K. and Manthorpe, J., 2019. The need for flexibility when
negotiating professional boundaries in the context of home care, dementia and end of
life.
Ageing & Society
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39
(9), pp.1976-1995.
Aczel, B., Kovacs, M., Van Der Lippe, T. and Szaszi, B., 2021. Researchers working from home:
Benefits and challenges.
PloS one
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APPENDICES
APPENDIXES A (Various industries with chances of remote working)
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4.75%
1.05%
93.73%
0.47%
Chart Title
Industry (Business)
IT and communications
Health and Social Work
Transport
Accommodation and food
services
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APPENDIX B (potential risks for remote working and hybrid working)
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