Knowledge Assessment for BSBSUS601: Corporate Social Responsibility

Knowledge Assessment BSBSUS601 Lead corporate social responsibility Reason for Review Date Version LMS Code Off shelf 25/11/2021 V2.11.21 Contextualised copy for class delivery 20/03/2023 V3- 20.23_Bus BSBSUS412 Knowledge Assessment V3-20.23_Bus Modifed for delivery via Canvas 09/07/23 V3_2307

Intructions Summary You must correctly answer all questions to demonstrate you have the knowledge required to BSBSUS601 Lead corporate social responsibility Resource Requirements  Access to Learning materials.  Computer with internet access, MS Office, and Adobe acrobat/reader  Learning Management System – Canvas When and Where the Task will be Completed. You will do the knowledge Questions in your own time, or you may be given time in class – your assessor will advise. You must submit your answers prior to the due date indicated on Canvas. What do I need to Submit? Your answers to all the questions. What happens if I get something wrong? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to reattempt the question. Student Instructions  This is an open book assessment – you can use your learning materials as reference.  You need to answer all questions correctly. 2 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 1 Complete the table below. a. Identify the state/territory of your organisation/workplace. b. Identify the type of industry of your organisation/workplace. c. Name at least one legislation (Act of Parliament) relating to corporate social responsibility that is relevant to your organisation/workplace. Note: In case federal legislation has corresponding legislation specific to your state/territory, you must use the state/territory-specific legislation. Identify at least two key provisions of the identified legislation that your organisation must be compliant with. Indicate the clause or specific section within the legislation where you accessed each key provision. d. Name at least one covenant relating to corporate social responsibility. Identify at least two key provisions of the named covenant. e. Name at least one code of practice applicable to your organisation, or to the type of industry of your workplace/organisation. Codes of practice identified must also be applicable to your state/territory. Identify at least two key provisions of the identified code of practice. Your State/Territory QLD Type of industry Education Industry Legislation Australian Education Act 2013 Key Provision of the Legislation Clause or section i. Compliance with the Australian schooling System Australian Education Act 2013 No. 67, 2013, to provide high-quality education for all students. Part 1- Section 1 ii. Compliance with the conditions of financial assistance assistance Australian Education Act 2013 No. 67, 2013, implementing national policy initiatives. Part 2- Section 22 Covenant Right to Education Key Provision of the Covenant Clause or section i. Compliance to consider this covenant 3 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

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ii. Compliance with the required appropriate physical facilities, trained teachers receiving domestically competitive salaries, teaching materials, libraries, and computer facilities. Code of Practice Key Provision of the Code of Practice Clause or section i. The management and teachers should comply with the code of ethics and conducts ii. comply with the Training code of Practice 4 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 2 List the six practices for integrating social responsibility throughout an organisation recommended under Clause 7 of ISO 26000:2010. i. understanding the social responsibility of an organization ii. integrating social responsibility throughout an organization iii. communication related to social responsibility iv. improving the credibility of an organization regarding social responsibility v. reviewing progress and improving performance vi. evaluating voluntary initiatives for social responsibility 5 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 3 Complete the table below. a. Identify organisational objectives and elements of culture that can be used when developing a corporate social responsibility policy for your workplace/organisation. i. At least two organisational objectives ii. Any one element of organisational culture b. For each objective and the element of culture identified, in your own words, briefly describe how they can be used when developing corporate social responsibility policy. c. Name the source of information (resource, material or human resource) accessed to identify the organisational objectives and elements of culture. Organisational objective How it can be Used in Developing Corporate Social Responsibility Policy i. a. Maximize shared value among organizations, employees Get Involved with Local Communities. One way to demonstrate your commitment to Corporate Social Responsibility is to get involved with your local community. ii. b. Maximize shared value among customers, shareholders, and community members Alternative Transport Methods and Support the Development of Your Employees. Source of information Murray, J. (2004). Corporate social responsibility: An overview of principles and practices. Working Paper No 34. Policy Integration Department, World Commission on the Social Dimension of Globalization, International Labour Office. Organisational culture How it can be Used in Developing Corporate Social Responsibility Policy CSR and Strategic Management CSR impacts significantly on the development and implementation of strategic leadership and management. Leaders need to make basic changes to ensure that priorities for CSR are set, trust in the organization is built and that the stated goals are reached. Managers may develop new Codes of Conduct which, when reinforced through training, strong leadership and encouraged through various performance methods, can establish a high standard of 6 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

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corporate behavior. Source of information Corporate Social Responsibility 7 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 4 Answer the following questions about organisational goals, drivers/objectives and expected benefits as key guiding factors for corporate social responsibility strategy, in your own words. a. Organisational goals Identify at least two organisational goals. In your own words, briefly explain how each organisational goal can guide corporate social responsibility strategy for your workplace/organisation. Goal Explanation i. Maximize shared value among organizations, employees While the precise value looks different for each of these stakeholders, the mutually beneficial nature of CSR initiatives can still be sustained ii. Maximize shared value among customers, shareholders, and community members While the precise value looks different for each of these stakeholders, the mutually beneficial nature of CSR initiatives can still be sustained b. Drivers or objectives Identify at least two organisational drivers or objectives. In your own words, briefly explain how each organisational driver or objective can guide corporate social responsibility strategy for your workplace/organisation. Driver/objective Explanation i. One relates to public policy The impacts of the business sector are so large, and with a potential to be either positive or negative, it is natural that governments and wider society take a close interest in what business does. This means that the expectations on businesses are rising; governments will be looking for ways to increase the positive contribution of business. ii. The second driver is the business drive Here, CSR considerations can be seen as both costs or benefits (e.g., of improving brand value, or introducing products that meet sustainability demands). The remainder of this guide addresses the second of these drivers. c. Expected benefits Identify at least two expected benefits from corporate social responsibility for your organisation. In your own words, briefly explain how each expected benefit can guide 8 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

corporate social responsibility strategy for your workplace/organisation. Expected benefit Explanation i. Better anticipation and management of an ever-expanding spectrum of risk Effectively managing governance, legal, social, environmental, economic and other risks in an increasingly complex market environment, with greater oversight and stakeholder scrutiny of corporate activities, can improve the security of supply and overall market stability ii. Improved reputation management Organizations that perform well with regard to CSR can build their reputation, while those that perform poorly can damage brand and company value when exposed. Reputation, or brand equity, is founded on values such as trust, credibility, reliability, quality and consistency Question 5 Identify at least two opportunities for corporate social responsibility in your workplace/organisation. For each opportunity identified, briefly explain in your words, how it can be used for corporate social responsibility implementation and operation in your workplace/organisation. Opportunity Explanation a. Tesla Inc (TSLA) CEO Elon Musk has successfully attracted environmentally minded consumers, with his line of cutting edge electric-powered cars and green automotive products. b. Visa Inc. (V) Through its Financial Inclusion program, Visa has developed innovative ways of bringing digital cash to places in the world where the financial infrastructure doesn't exist or for people who don't have access to the financial system, like residents of many developing countries 9 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

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Question 6 Complete the table below. a. Identify at least two barriers to corporate social responsibility implementation and operation in an organisation. b. For each barrier identified, describe at least one possible strategy on how the organisation can address the barrier and resolve problems. Barrier to Corporate Social Responsibility Strategy to Address Barrier a. Firm-specific Barriers: Lack of Strategic Vision One way to express commitment towards CSR is by incorporating it into a company's mission, vision, objectives, and goals However, this has not been widely observed in shipping companies. It has also been found that shipping companies are only addressing CSR at the operational level and have not integrated them in their vision and strategic objectives. b. Industry-specific Barriers:Low Willingness to Pay for CSR Since the implementation and maintenance of CSR entail costs implementing CSR may erode shipping companies’ cost-competitiveness. 10 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 7 Complete the table below. a. Identify at least three relevant stakeholders for corporate social responsibility in your organisation. b. For each relevant stakeholder identified, describe at least one key decision that they will provide relating to corporate social responsibility. Relevant Stakeholders Decision on Corporate Social Responsibility a. Shareholders Addressing the company’s business model and corporate governance, including disclosing the role of the board in risk management, in sustainability reporting and in evaluating CSR performance b. Employees Addressing diversity, health and safety, training and mentoring, employee relations, and wages and benefits. c. Suppliers Addressing labour standards and whether suppliers are required to implement their own CSR programs. 11 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 8 Complete the table below. a. Identify the type of industry in your workplace/organisation. b. Identify any two Sustainable Development Goals listed in the United Nations’ Sustainable Development Agenda for 2030, that are relevant to your organisational context and industry. For each identified Sustainable Development Goal, briefly describe in your own words how your organisation’s corporate social responsibility can be aligned with it. Type of industry Health and education Sustainable Development Goal How the Organisation’s Corporate Social Responsibility can be Aligned with the Goal a. Earth Summit In June 1992, at the Earth Summit in Rio de Janeiro, Brazil, more than 178 countries adopted Agenda 21, a comprehensive plan of action to build a global partnership for sustainable development to improve human lives and protect the environment. b. United Nations Conference on Sustainable Development (Rio+20). In Rio de Janeiro, Brazil, in June 2012, Member States adopted the outcome document "The Future We Want" in which they decided, inter alia, to launch a process to develop a set of SDGs to build upon the MDGs and to establish the UN High-level Political Forum on Sustainable Development. The Rio +20 outcome also contained other measures for implementing sustainable development, including mandates for future programmed of work in development financing, small island developing states and more. 12 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

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Question 9 Read the following scenario. Your organisation has introduced a new corporate social responsibility strategy. You have been assigned the task of leading the integration of the corporate social responsibility strategy with the organisational policies and practices. Provided below are common scenarios that may arise due to the change. Identify at least one appropriate change management technique that can address each scenario. a. As executive management has not officially released the corporate social responsibility strategy in any internal forums, employees are not convinced about the need for integrating corporate social responsibility strategy in workplace policies and practices. The following six steps comprise a suggested way to develop a CSR strategy: 1. Build support with the CEO, senior management and employees; 2. Research what others (including competitors) are doing and assess the value of recognized CSR instruments; 3. Prepare a matrix of proposed CSR actions; 4. Develop options for proceeding and the business case for them; and Decide on direction, approach, boundaries and focus areas b. Heads of two functions/departments within the organisation disagree on one of the integration mechanisms for corporate social responsibility. We investigate the different mechanisms concerning how employees’ perceptions of external and internal corporate social responsibility (CSR) serve to influence employees’ work engagement. By combining social exchange theory and social identity theory, we implement and examine an integrated moderated mediation framework in which employees’ value orientations (e.g., collectivism or individualism) impact the mediating mechanism between their perceived external and internal CSR, organizational pride and perceived organizational support (POS), and work engagement. This work fills a research gap to examine the indirect relationship between employees’ perceptions of external and internal CSR and work engagement. c. Employees are resisting some changes required in doing their day-to-day work as a result of corporate social responsibility integration. Internal CSR refers to the actions that corporations choose to take to satisfy the expectations of employees, actively fulfill and improve organizational fairness regarding employees (such as improving the happiness and satisfaction of employees’ health), and ensure work safety and the growth and development of employees. By providing welfare services for employees, internal CSR is closely related to psychological and physiological wellbeing, and the core idea of CSR is to benefit employees instead of pursuing corporate interest 13 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 10 Complete the table below. a. Describe a scenario, in your own words, when you could use consultation as a strategy for maximising stakeholder engagement in corporate social responsibility. b. Name any three stakeholder consultation techniques with varying intensity of engagement that can be adopted. Scenario when Consultation can be Used as the Strategy for Stakeholder Engagement Different Stakeholders, Different Levels of Trust Stakeholder Consultation Techniques i. Responsive: by providing information, analysis and proposals that respond directly to stakeholder expectations and interests already identified through the preparation phases – i.e. be stakeholder driven and focused, rather than responding to internal objectives and activities of the business, or being shaped by your organization’s organizational behavior ii. Context focused: by making available information and analysis that is contextualized so that stakeholders are able to gain a detailed, holistic and complete picture of organizational motivations, culture and behavior, and assess the relevance of each of these to the ultimately observed organization’s action iii. Complete: by providing appropriate background information together with the historical or analytical basis to certain decisions, thus allowing stakeholders to draw a ‘fair and reasonable’ conclusion as to why the organization responded in a particular way to an issue. An efficient internal knowledge management system will help collate and provide this information. 14 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 11 Complete the table below on strategies and techniques which can be used to generate ideas and options during the stakeholder engagement process for establishing corporate social responsibility objectives in your workplace/organisation. a. Identify a broad strategy for generating ideas on corporate social responsibility objectives. For the strategy identified, name any two stakeholder consultation techniques which can be used for generating ideas. b. Identify a broad strategy for generating options for the course of action to be taken to achieve corporate social responsibility objectives. For the strategy identified, name any two stakeholder consultation techniques which can be used for generating options. Strategy for Generating Ideas on Corporate Social Responsibility Objectives While the precise value looks different for each of these stakeholders, the mutually beneficial nature of CSR initiatives can still be sustained. Four strategies are Corporate social responsibility is traditionally broken into four categories: environmental, philanthropic, ethical, and economic responsibility. Stakeholder Consultation Techniques for Generating Ideas i. Identify and track needs and expectations. Identify and track perceptions and attitudes. Provide feedback on specific planned developments. ii. Evaluate implementations and actions. Establish the brand values and positioning of the corporation as =seen by others. Strategy for Generating Options on Actions to Achieve Corporate Social Responsibility Objectives - Promoting Healthy and Inclusive Workplace Cultures. - Designing Goals with Measurable Impact. - Aligning Community Impact Goals with Business Practices. - Socially Responsible Companies Leverage Their Core Capabilities Stakeholder Consultation Techniques for Generating Options i. For stakeholders, a company's consultation process is an opportunity to get information, as well as to educate company staff about the local context in which a project will take 15 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

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place, to raise issues and concerns, ask questions, and potentially help shape the project by making suggestions for the company to consider. ii. a. meetings/hui: these should be open-ended and open-minded discussions with individuals or groups. Public forums or open days (often used for larger applications). b. exchange of letters and informative material. c. ' house-meetings' of community or specific interest groups. workshops. 16 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

Question 12 Complete the table below on communication strategies and techniques which can be used to distribute corporate social responsibility policy documentation to all stakeholders. a. Identify two broad communication strategies. b. For each communication strategy identified, name any two communication techniques which can be used to distribute corporate social responsibility policy documentation to all stakeholders. Communication Strategy Communication Techniques to Distribute Corporate Social Responsibility Policy Documentation to Stakeholders a. Schedule a meeting i. PowerPoint ii. . Prezi or any of the mind mapping software c. Project summary report i. Backed up with data and statistics you should highlight the top performing parts of your project and reassure the stakeholders you have the situation in control. ii. The protocol is already agreed upon here, so if your project is running on time and within budget. 17 | P a g e f 5 5 7 b f 1 b 0 0 f 4 4 d b 5 5 e d 0 9 0 fb 8 f 3 a c 8 3 8 7 c d a c 4 7 e . d o c x

BSBSUS601 Knowledge Questions V3_2307

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