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Article 1 There are several advantages to using the balanced scorecard as a high-level management of performance tool in higher education. This tactic is predicated on the notion that successful businesses engage in constant communication with their staff to learn what makes them tick. A higher education institution may better understand the value-creating activities that propel its success by balancing these interactions. Continual performance discussions aim to raise workers' knowledge of and sense of responsibility for their jobs. Even though a lot of businesses attempt to administer the Balanced Scorecard using a spreadsheet, this approach has issues with formatting, accuracy, and version control. Despite being free, Excel includes a lot of hidden fees. The Balanced Scorecard may not be seen as a help but as a burden by leaders. It can seem inflexible and unfeasible to them. This approach is not, however, exclusive to higher learning (Camilleri, 2021). A balanced scorecard is a management of performance instrument developed by Harvard University that may be used in higher education. Managers are forced by the tool to take into account both short- and long-term organizational objectives. Compared to an OKR framework, a balanced scorecard compels managers to adopt a more comprehensive perspective on strategy. Additionally, it aids managers in comprehending the trade-offs between the many organizational components (Camilleri, 2021). A balanced scorecard aids in the identification and measurement of strategic performance for firms as a tool for performance management. Goals and objectives are often too nebulous and hard to quantify without using specific metrics. These objectives are broken down by the scorecard into quantifiable actions that provide immediate feedback. Through the process of connecting these metrics to the strategic objectives, the company may get pertinent and useful information on the strategic performance of the organization.

Article 2 In the business sector, the balanced scorecard has become more and more common. By 2001, 40 percent of Fortune 100 corporations were predicted to be using it. It offers a thorough assessment of an organization's performance and may assist in converting a mission statement into specific objectives and benchmarks for advancement. Nonetheless, there are several difficulties with the balanced scorecard, some of which we shall look at in this piece. It is a useful instrument for pinpointing areas where the hospitality sector needs to improve (Fatima & Elbanna 2020). The balanced scorecard's primary objective is to provide management information about the company as a whole. Management may create strategic objectives and efforts to increase operational efficiency with the use of this information. The influence of training and knowledge resources on a company's total performance may also be measured using the balanced scorecard. Hotel management may better concentrate on their company objectives and spot any unfavorable patterns with the use of a balanced scorecard. For example, modifications to a hotel's rating on a booking website may be made in response to the findings of a guest survey. Hilton Hotels' use of the strategic hospitality scorecard is one instance of a balanced scorecard in the travel and hospitality sector. The technology has also been put into place by White Lodging Services Corporation, which oversees Marriott's limited service franchise. This has made it possible for the hotel and tourist sectors to use BSCs more often. But to make sure that hotels run well, a framework that considers the opinions of all the stakeholders must be developed (Fatima & Elbanna 2020).

As an IT professional, discuss how you will use Balanced Scorecard to manage IT resources efficiently. When assessing the effectiveness of your IT resources, you must take into account how their performance supports your organization's overarching business objectives. Business planning may be facilitated by a balanced scorecard, which can provide the measurements required to measure success. In addition to ranking corporate goods and services based on significance, the scorecard facilitates tracking your progress toward the business's strategic goals. The efficiency of your IT management initiatives will rise if your company adopts a balanced scorecard (Malagueño et al., 2018). After your company has decided which KPIs to employ for managing its IT resources, you can begin putting new plans and strategies into action. Make sure these metrics are aligned with your primary goal and consistent to guarantee that your balanced scorecard accurately represents them. Your balanced scorecard's center should include your vision and mission statement. Your core vision, which expresses the primary external result of your organization, will be the foundation of all aspects of your operations (Malagueño et al., 2018). You may also define objectives for your staff members using the Balanced Scorecard. To accomplish these aims, it aids staff in maintaining concentration on their regular activities. Employee engagement and responsibility may be increased by tying employee goals to the company's strategic objectives. In every kind of company, a balanced scorecard may be helpful. A new project, a new service, or a new product launch might be your objective (Malagueño et al., 2018). References

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Camilleri, M. A. (2021). Using the balanced scorecard as a performance management tool in higher education. Management in Education , 35 (1), 10-21. Fatima, T., & Elbanna, S. (2020). Balanced scorecard in the hospitality and tourism industry: Past, present and future. International Journal of Hospitality Management , 91 , 102656. Malagueño, R., Lopez-Valeiras, E., & Gomez-Conde, J. (2018). Balanced scorecard in SMEs: effects on innovation and financial performance. Small Business Economics , 51 (1), 221-244.

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