Project Charter
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School
PSG college of technology *
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Course
1
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
2
Uploaded by BrigadierKouprey12985
In-Scope:
Implementation of tablet rollout for optimizing restaurant operations.
Associated costs of training materials, hardware, software, maintenance, website update, and customization fees.
Out-of-Scope:
Adjusting policies related to order returns or employee satisfaction within the tablet rollout project scope.
Changes to company-wide policies are excluded from the tablet implementation project.
Benefits:
Enhanced operational efficiency by streamlining order accuracy and reducing food waste.
Improved kitchen staff performance metrics.
Potential long-term benefits include increased customer satisfaction and loyalty.
Costs:
Training materials: $10,000
Hardware and Software: $30,000
Maintenance: $5,000
Updated Website: $5,000
Other Customization Fees: $550
Potential indirect costs associated with staff training and adaptation to new systems.
Guiding Questions:
The project aims to solve issues related to food waste, order accuracy, and kitchen staff performance metrics.
Success would mean optimized restaurant operations, reduced food waste, and improved staff performance.
Risks involve staff resistance to change and potential disruptions during implementation.
Required resources include training materials, technology, maintenance, and customization.
Anticipated outcomes are streamlined operations, reduced food waste, and improved kitchen staff performance.
Indirectly, the project can impact customer satisfaction and loyalty.
The audience or beneficiaries include staff, management, and customers.
Identifying misalignments
Disagreement on tying policy changes to tablet rollout.
Resolution: The policy change was removed from the project scope.
Discrepancy regarding defining specific employee satisfaction goals within the project.
Resolution: Aligned on further discussions to define measurable employee satisfaction metrics outside the tablet project.
Please paste the provided information into your project charter document accordingly.
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