BSBWRT411 Task 2-1

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Nov 24, 2024

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BSBWRT411 - Write complex documents Task 2 – Creating complex documents IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G

Task summary This assessment is to be completed using the Bounce Fitness simulated work environment. This assessment task requires the student to review Bounce Fitness’ letterhead template, Vision, Mission and Culture, their Business Plan, Hierarchical Structure-Cairns Centre, Bounce Current Products and Services and their Style Guide. This assessment task requires you to review and evaluate these documents to produce complex documents that fit Bounce Fitness’ brand. Required  Access to textbooks/other learning materials  Access to Bounce Fitness documents via Canvas  Computer with Microsoft Office and internet access Timing  Your assessor will advise you of the due date of this assessment via Canvas. Submit  This completed workbook.  PowerPoint Presentations used in Q1.  Policy PDF used for Q3  The letter, as a word document, for question 4 Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. 2 | P a g e

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that:  I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task  This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them  I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: 3 | P a g e

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Task 2 – Written Report Part A – Prepare a PowerPoint Presentation Scenario You work for Bounce Fitness. Bounce Fitness is in the process of trying to appeal to more customers. For this, they have requested that you prepare a Microsoft PowerPoint presentation that aims to give customers an overview of the organisation. To guide you in preparing the presentation, your centre manager has requested you access the Bounce Fitness Style Guide, and follow the format for preparing presentations. The target audience is customers, so the presentation must be easily interpreted and be clear of overly technical terminology. They have asked you to include sufficient graphics of facilities provided by the fitness centre in your presentation. They also requested that you keep wording per slide to a maximum of three to four sentences. To help you in preparing the presentation, review the following documents:  Bounce Fitness Website http://bounce.precisiongroup.com.au/  Bounce Fitness’ Vision, Mission and Culture  Bounce Business Plan  Hierarchical Structure-Cairns Centre  Bounce Current Products and Services  Style Guide Question 1 Create the PowerPoint presentation and upload it to Canvas. 4 | P a g e

Part B – Creating instructions Scenario Many Bounce Fitness employees do not have the correct voicemail set up on their phone. It has been identified that the reason for this is that the instructions are confusing. The current instructions are below Bounce Fitness Recording a voice mail personnel greeting. 1. please be pressing message key which is coloured black and is small and oval shaped 2. then enter your password not anybody else’s password and the default password can be obtained from your supervisor person and is the very easy number 0101 3. push dial zero for options 4. dialling the number three will get rid of your current message 5. after you have recorded your message if you dial the number two button and following prompts you will eventually get to the hash key which you need to press to save your words . 6. touch 7 to record greeting 7. records salutary greeting Question 2 Rewrite the procedure using simple English so that it is in a logical order and it is easy for Bounce Fitness employees to use. Bounce Fitness Recording a voice mail personnel greeting 1. Press the message key which is black, small and oval in shape. 2. Enter the password 0101, provided by your supervisor 3. Dial the number zero for the options 4. Press the number 7 to record the greeting. 5. Record the greeting 6. After you have recorded your message, dial number two and follow the prompts. Finally, press the hash key to save your message. 7. Dial number three to erase your current message. 5 | P a g e

Part C – Create a policy Bounce Fitness does not have a workplace policy for ergonomics, work periods and breaks, and resource conservation techniques. However, head office have said that all Bounce Fitness offices need to have the new policy distributed to all staff by next month. Research ergonomics, work periods and breaks, and resource conservation techniques (for example the use of electricity/printing documents). Using this information, develop a policy for Bounce Fitness. Create the document according to Bounce Fitness’ style guide and upload it as a PDF to Canvas. Question 3 Create the policy and upload it to Canvas. Document attached 6 | P a g e

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Part D – Action feedback and finalize documents You have drafted the below letter and sent it to your manager for approval. Your manager likes the letter. However, the letter has some spelling and punctuation errors. Your manager has asked you to correct the spelling and punctuation errors and put the letter on the Bounce Fitness Letterhead Template making sure that it aligns with the corporate style guide. Dear Sir/Madam, The cairns branch of Bounce Fitness has expanded in recent years. For several months, the branch has been operating at full capacity, and there is now a substantial waiting list of clients. Bounce Fitness is the only fitness centre here in the area. Over the past year, eighteen potential clients have been forced to relocate to another area as there isn’t enough space to practice in the fitness centre The issue stems from the lack of accommodation at Bounce fitness Cairns. The free weights station needs to remain completely separate from the cardiovascular area due to the different needs of the customers who use these. The cardiovascular area is already nearing capacity, but a project is due to commence early next year to expand the branch, allowing it to accommodate double the number of clients The free weights area urgently needs expansion to accommodate for the market demand. A set of architectural drawings are in the process of being created, bounce fitness cairns is currently seeking the funds from guvernment at all levels, along with hosting several community support projects. We is estimating a need of $3,500,000 to fund the expancion In this light, we are asking for your assistance in raising these funds. Yours sincerely, CEO Bounce Fitness Question 4 Fix the spelling and grammatical errors in the letter, above, and put it onto the Bounce Fitness Letterhead template. Upload it to Canvas as a word document. Question 5 How would you confirm that your letter is approved by relevant personnel? Answer: It is essential to ask for the response or request for approval directly to the persons involved in the reading of the letter. In addition, it is important to ask for feedback in order to improve future drafts. 7 | P a g e

Assessment record After assessment the rubric should be completed. If a satisfactory result is not achieved at the first attempt strategies to address gaps in performance need to be provided and the due date for re-submission to be advised to the student. Should a student not achieve a satisfactory result at the third attempt, they will not achieve competency for the whole unit and will need to re-enrol in the unit. Note: Failure to submit by the actual due date, will be marked as “Late” and recorded as an NYS. Rubric Assessment Task Attempt Result Resubmission date Assessment task 2- Skills demonstration 1 S/NYS Assessment task 1- Skills demonstration 2 S/NYS Assessment task 1- Skills demonstration 3 S/NYS 8 | P a g e

BSBWRT411 Task 2-1

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