HPA 332 Case Study 3
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School
Pennsylvania State University, Harrisburg *
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Course
MISC
Subject
Health Science
Date
Dec 6, 2023
Type
docx
Pages
2
Uploaded by MegaOtterMaster110
1.
What is happening in this situation?
Essentially there seems to be two different scenarios in this situation:
Freddie shows no interest in investing his time volunteering within the community even after
being confronted many times about it. He doesn’t put forth the same effort as others yet expects
the same recognition. Susie is overstepping her boundaries and seems to be putting more
energy in degrading other’s work performance. She continually brings up Freddie's poor work
ethic even after being told that the issue is being dealt with.
2.
How could you, as the manager, deal with Freddie?
I would try to find out what motivates Freddie and determine if there are any circumstances
hindering his work performance. I would inquire to find out if there are any unmet needs that
should be addressed as motivation relies on fulfilling needs whether it be physical or
psychological. I would like to find out what Freddie’s interests and desires are that can be used
to help motivate him in the workplace.
3.
What role can the manager play and how should the manager go about trying to
motivate a free-rider? Ultimately, whose responsibility is it to change?
The manager can act as a mentor guiding Freddie to become more involved and interested in
work-related activities. The manager should emphasize and praise the positive aspects of
Freddie’s work performance and offer suggestions on how to improve his participation.
Encourage Freddie to participate in solving work-related issues and involve him more in
planning department activities. It is up to the individual to change behavior and become
motivated. The manager can only help the individual promote change.
4.
What about Susie? Does she seem more involved in what Freddie is doing and
tattling than focusing on her own work and job? What would you recommend
about how to deal with Susie?
Yes, Susie seems to be more interested in other’s work performance when she should be
focused on her own work. I would reassure her that the situation with Freddie will be dealt with
and that the issue is none of her concern. Explain to her that complaining about other coworkers
is inappropriate and that she should only report other individuals if safety is at risk or if illegal
activity is occurring. I would encourage Susie to confront Freddie about his level of involvement
in the committee they co-chair in.
5.
It seems the situation with Freddie has dragged on for a while. How could you
coach the manager to deal more effectively with the situation? What tips would
you suggest?
Encourage the manager to be open fostering an approachable environment. Encourage the
manager to be flexible and open to other ideas and not dismiss others viewpoints quickly.
Coach the manager to be observant to any obstacles that might be preventing Freddie from
being more involved.
Sources
Dunn & Haimann’s Healthcare Management, Rose T. Dunn.
Management of Healthcare Organizations; An Introduction, by Peter Olden
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