Harshit_Goti_8881028

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1 Sault Area Hospital (SAH) Quality Improvement Plan (QIP) Harshit Ashokbhai Goti – 8881028 Healthcare Administration and Service Management, Conestoga College-Waterloo QUAL8170 - Quality, Strategy and Value Creation Fundamentals Lori Di Castri November 14, 2023

2 The Sault Area Hospital (SAH) has a Quality Improvement Plan (QIP) with clear goals and steps that are in line with Ontario's healthcare improvement priorities and the hospital's own objectives[CITATION Sau23 \l 1033 ]. The SAH is dedicated to giving patients a great experience and top-notch medical care. The hospital has been named a Level 1 Choosing Wisely Canada Hospital, which is a national effort to cut down on tests and treatments that aren't needed. The Platinum Jubilee Award was given to oncologist and SAH Chief of Staff Dr. Silvana Spadafora in recognition of her service to the hospital[CITATION SAH23 \n \l 1033 ]. Main Principles: The main principles behind hospital quality improvement models, such as the ones used by the Sault Area Hospital (SAH), are as follows: 1. There should be steady and small steps toward improvement. 2. Every worker should look for ways to make things better. 3. Goals need to be clear and easy to measure. 4. Help people adopt by giving them hands-on projects to make things better. 5. Explain quality and get everyone to agree. 6. Measure to get better, not to be responsible. 7. The project to make things better generally has several Plan-Do-Study-Act (PDSA) rounds. 8. The QI method is based on basic ideas like gathering data, analysing it, and trying changes. These principles create an environment where everyone can accomplish their best job. PDSA cycles improve things and apply excellent solutions iteratively. Continuous quality improvement (CQI) managers appreciate employee innovation and motivation. People who

3 improve the world are acknowledged. Respect includes support. Employees should have time, training, and tools to improve things. PDSA cycles improve things and apply excellent solutions iteratively. Data collection, analysis, and change are the foundation of QI. These phases ensure that innovative ways enhance care routes, services, and processes. [CITATION DAd18 \l 1033 ]. Background: SAH's healthcare issue stems from the necessity to improve patient care. The hospital serves 115,000 people in Sault St. Marie and Algoma with basic, medium, and tertiary care. Growth objectives include compassionate patient-centred care, a healthy and helpful organization, patient/client/resident involvement, provider experience, workplace violence prevention, patient safety, digital health, and health justice. These aims match SAH's approach. They aim to deliver the safest and greatest care near home while incorporating iCcare values. Improvement Project Steps: To improve SAH's success, there are four steps that are spelled out in the Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 2023–2024 [ CITATION Hos23 \l 1033 ].  Define the improvement goal: The Quality Improvement Plan (QIP) for SAH sets clear goals and steps that are in line with Ontario's healthcare improvement priorities and the quality problems that are important in this area. The goal for growth is to provide the safest and best care as close to home as possible, making sure that the care principles are part of everyday care.  Analyse current practices: SAH looks at how things are done now by measuring provider experience, preventing violence in the workplace, reporting patient safety

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4 incidents, and keeping up with digital health improvements. To find ways to make things better, this research involves gathering information, surveying people, and talking to patients, their families, and providers.  Design and implement improvements: Based on a study of how things are done now, SAH plans and carries out changes. This includes projects like making Dyad relationships work better, teaching and helping medical leaders and department heads, making it easier to report patient safety incidents, and moving forward with digital health projects.  Measure success: SAH tracks success in a few ways, such as by asking doctors about their experiences once a year, sharing incidents of patient safety, and tracking progress in digital health. The hospital also looks at how quality improvement projects affect the health and feelings of patients. Conclusion: Finally, the Sault Area Hospital (SAH) Quality development Program (QIP) promotes patient-centred development and treatment. From involving patients, families, and caregivers to enhancing provider experiences, ending workplace violence, and advancing digital health initiatives, the hospital has made progress. The initiative's effectiveness is shown by patients' and physicians' positive feedback and improved outcomes and experiences. The hospital's devotion to health equality, preventing violence in the workplace, and patient safety shows how serious it is about giving great care. The QIP at SAH shows other healthcare organizations how important it is to provide care that is centred on the patient, keep improving, and use new technologies to improve care delivery and patient outcomes[ CITATION Hos23 \l 1033 ].

5 References Adams, D. (2018). Quality improvement; part 1: introduction and overview. British Journal of Anaesthesia, 18 (3), 89-94. doi:https://doi.org/10.1016/j.bjae.2017.12.002 Hospital, S. A. (2023). Quality Improvement Plan (QIP) Narrative for Healthcare Organization in Ontario. Retrieved from https://sah.on.ca/wp- content/uploads/2023/03/QIP-Narrative-2023-2024-Final.pdf Sault Area Hospital. (2023, March 23). SAH Quality Improvement Plan (QIP) - Sault Area Hospital . Retrieved from Sault Area Hospital: https://sah.on.ca/about/hospital- leadership/board-of-directors/board-orientation-portal/sah-quality-improvement-plan- qip/ Sault Area Hospital, S. i. (2023, May 25). Sault Area Hospital . Retrieved from Sault Area Hospital: https://sah.on.ca/press/news/sah-is-now-a-using-blood-wisely-hospital/

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