MHA-FP510_ValentinMaida_Assessment4-1
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Capella University *
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MHA FPX 50
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Health Science
Date
Feb 20, 2024
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STRATEGIC PLAN OBJECTIVES AND BALANCED SCORECARD NEW JERSEY WIC PROGRAM
Maida Valentin
Capella University
Strategic Healthcare Planning
Dr. Kyle Barlow
September 29, 2021
Updated Mission, Vision, and Values
Values:
Integrity
Compassionate care
Creativity
Diversity
Vision: Women, babies, and children with healthy dietary and lifestyle that reinforces good health
Mission: To protect the well being of low-income mothers, babies, and children under 5 years
Gap Analysis
Desired Position
Actual Position
WIC vision should put into account healthcare environment changes
WIC vision is insensitive to healthcare environment changes (Nosa-
Omorogiuwa & Bettigole, 2021)
Reconcile WIC vision with internal capacity
WIC vision is not reconciled with its internal capacity
To make WIC vision flexible
WIC vision is not flexible
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Recommended Overarching Strategy One With Three Objectives
•
Strategy:
Adopting technological platforms to support communication between services providers and the clients
•
To ensure proper resource investments to increase technological accessibility by New Jersey WIC program management (Hudak et al., 2020)
•
To regularly update online list supplements to increase customer’s trust in the platform
•
To open more virtual spaces via media and internet to increase WIC’s program efficiency
Recommended Overarching Strategy Two With Three Objectives
•
Strategy
: Increasing client return rates:
•
WIC initiative human resource team to hire more personnel to attended to the high number of customers who require their services (Campbell et al., 2019)
•
To increase the number of staff members to improve the quality of provided services
•
Human resource team to educate staffs on how to improve client experience to increase their satisfaction
Recommended Overarching Strategy Three with Three Objectives
•
Strategy
: Strengthening the value of the organization to the community by providing employment opportunities to the local people
•
To ensure New Jersey employment opportunities remain open to everyone to demonstrate CSR
•
To recruit employees from different culture, races, and languages to increase diversity (Johnson et al., 2018)
•
New Jersey medical center to provide philanthropic support to local community to improve its reputation and brand image
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Recommended Overarching Strategy Four
•
Strategy
: Improve nutrition health status for the clients
•
To provide nutrition packaged foods to qualified clients to improve their health
•
WIC program to provide guidelines and counseling on nutritional knowledge to clients to ensure they consume proper and healthy diet (Currie & Rossin-Slater, 2020)
•
WIC program to conduct research on nutritious food to ensure it offers evidence-based recommendations.
Visual: Balanced Scorecard Table
Strategic Objectives Key Performance Indicators Associated Metrics
Stakeholders Increase WIC program enrollment Overall rating of WIC program enrollment Number of clients served by the WIC program Internal Processes Reduce long waits within the facility Average waiting time Patients experience and satisfaction score Learning Improve awareness of nutritional health among children Average nutritional health awareness levels
The number of children that make proper food choices
Analysis
•
The balanced score card reveals the following:
•
There is need to increase WIC program enrollment
•
It is vital to decrease hospital wait time
•
It is essential to increase nutritional health awareness levels among children
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Recommendation of New Strategic Plan Strategies
•
Use technology to reach out to potential candidates (Badaracco, 2020)
•
Create awareness among low-income groups
Strategies to increase WIC program enrollment
•
Using virtual spaces to provide online maternal health (Badaracco, 2020).
Strategies to reduce waiting time
•
Educate relevant stakeholders on integrating children’s health programs in the curriculum
Strategies to improve awareness of nutritional health among children
Overall Recommendations/Conclusions
•
The fundamental aspects of WIC program include:
•
Use of technology
•
Improving patient return rates
•
Reinforcing the values of the organization to local community
•
Enhancing nutrition health status for the customers
This Photo
by Unknown author is licensed under CC BY
.
References Badaracco, Christina. Avalete. September 9, 2020. Declining WIC Participation May lead to Poorer Health Outcomes.
https://avalere.com/insights/declining-wic-participation-may-lead-to-poorer-health-outcomes
.
Campbell, L. A., Wan, J., Speck, P. M., & Hartig, M. T. (2014). Women, Infant and Children (WIC) peer counselor contact with first time breastfeeding mothers.
Public Health Nursing
,
31
(1), 3-9.
Currie, J., & Rossin-Slater, M. (2020). Does the WIC program promote equality of opportunity in early life?.
increase availability of healthy foods.
The American journal of clinical nutrition
,
111
(6), 1278-1285.
Nosa-Omorogiuwa, P., & Bettigole, C. (2021). The WIC program: background, trends and factors associated with participation among WIC eligible families.
Johnson, A., Nguyen, H., Groth, M., & White, L. (2018). Reaping the rewards of functional diversity in healthcareteams: Why team processes improve performance.
Group & Organization Management
,
43
(3), 440-474.
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