sajan chaudhary
docx
keyboard_arrow_up
School
Sault College *
*We aren’t endorsed by this school
Course
101
Subject
Health Science
Date
Feb 20, 2024
Type
docx
Pages
7
Uploaded by JudgeStraw13568
1
Analyze the relationship between healthcare operations and patient satisfaction and
explore strategies to enhance the patient experience.
HCA115-201 HEALTH CARE OPERATIONS
Sajan Chaudhary
Lecturer Name
Aaijaz Ahmed Khan
Date-14 november 2023
I submit this assingnment is entirely my own work except where I have given fully
documented references to the work of other,and that the material in the assingnment has
not previously been submitted for assessment in any formal course of study
2
Table of content
s.no
Content
Page no
1
Introduction
2
Relationship
3
3
Some stratigies to improve patient
satisfaction
3-5
4
conclusion
6
5
Reference
7
3
Introduction
Providing high-quality healthcare services is the link between patient happiness and healthcare operations. A complicated idea, patient happiness takes account of a lot of the healthcare process.
Positive patient experiences are significantly affected on effective healthcare operations, and strategies to enhance the patient experience ought to be included in the overall plan to regulate healthcare. Here's an analysis of the relationship and some strategies to improve patient satisfaction:
1. Medical Access:
relationship: Patient satisfaction relies on quick access to healthcare therapy. Long wait times, cancelled appointments, and problem travelling to healthcare facilities can all have a detrimental impact on the experience of a patient. Strategy: improve accessibility, put in place efficient systems for booking appointments, cut lower wait times, and offer other kinds of care like telemedicine to people
2. Interaction:
Partnership:
Effective communication is essential for patients to have a great experience.
Patients enjoy having complete information about their illness, therapies that are available, and the entire course of counselling. Method:
To guarantee knowledge and clarity, provide medical staff with effective communication skills training.
Promote frank dialogue among patients and healthcare professionals to create an environment that is transparent.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
4
Convey information in a way that people with a range of health literacy can comprehend via language that is attractive to sufferers. Use tools such as patient portals to motivate patients to get involved with their healthcare system and to share relevant data readily. 3. Empathy & Compassion:
Relationship: Patients appreciate sensitive and compassionate medical personnel. When people feel listened and supported, it improves their perception of care.
Action plan: Encourage attentive listening, incorporate empathy education into the training of healthcare professionals, and foster a culture of patient-centered care.
4. Quality of Care:
Relationship: The actual quality of medical care obtained has a significant impact on patient satisfaction. A positive patient experience involves more than just effective medical treatment.
Course of action: Implement evidence-based methods, monitor and improve clinical outcomes, and ensure that medical staff adhere to industry best practices.
5. Environment and amenities:
Relationship: A hospital's physical design and amenities may have an effect on how happy its patients are.
Approach: Provide amenities that enhance the overall patient experience, maintain a clean and welcoming environment, and pay attention to hygiene.
6. Involvement of the Patient:
•
Relationship: Patients enjoy having a say in choices regarding their medical care. Empowerment comes from shared decision-making or patient involvement.
5
• Plan
: Inform patients about their illnesses, include them in the planning of their care, and solicit their opinion as they make decisions.
7. Follow-up and Continuity of Care:
•
Relationship: Persistent patient satisfaction is affected by post-treatment follow-up and continuity of care. It is essential in making sure that patients get support after their initial visit.
• Plan:
Put in place post-discharge following procedures, coordinate care across medical professionals, and leverage technology for smooth data exchange.
8. Staff Development and Training: •
Relationship: Patient satisfaction is considerably influenced by healthcare staff who are motivated and well-trained. Competence, attitudes, and behaviour among the staff are all important.
• Plan:
Provide ongoing learning and chances for development to staff in healthcare. 9. Technology Integration: •
Relationship: Using technology integration can help streamline operations and improve patient care. This covers telemedicine, electronic health records, and other technical technology. • Strategy:
Invest in straightforward to use health information systems, finance telehealth initiatives, and leverage technology to improve information access and communication.
Conclusion
In result, the relationship between patient satisfaction and healthcare operations is complex and varied. A variety of components should be included in strategies to improve the patient experience, such as staff training, integration of technology, continuation, participation by
6
patients, physical conditions, communication, empathy, excellent treatment, and ease of access to
care. Healthcare operations must implement an integrated and patient-centered strategy in need to attain high patient satisfaction.
References
What is patient experience?
(n.d.). Agency for Healthcare Research and Quality.
https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
7
Section 6: Strategies for Improving Patient Experience with Ambulatory Care
. (n.d.). Agency for
Healthcare Research and Quality.
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-
improving/index.html
The patient experience and patient satisfaction: Measurement of a complex dynamic | OJIN: The
Online Journal of Issues in Nursing
. (n.d.). https://ojin.nursingworld.org/table-of-
contents/volume-21-2016/number-1-january-2016/the-patient-experience-and-patient-
satisfaction/
Doyle, C., Lennox, L., & Bell, D. (2013). A systematic review of evidence on the links between patient experience and clinical safety and effectiveness.
BMJ Open
,
3
(1), e001570.
https://doi.org/10.1136/bmjopen-2012-001570
MedicalLicensing.com. (2023, July 5).
Edition 7: The Role of Patient Experience in Healthcare Quality Improvement
.
https://www.linkedin.com/pulse/edition-7-role-patient-experience-
healthcare-quality/
MedicalLicensing.com. (2023, July 5).
Edition 7: The Role of Patient Experience in Healthcare Quality Improvement
.
https://www.linkedin.com/pulse/edition-7-role-patient-experience-
healthcare-quality/