IHP430 MileStone_Ashley Fournier
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Southern New Hampshire University *
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Course
430
Subject
Health Science
Date
Feb 20, 2024
Type
docx
Pages
5
Uploaded by AmbassadorBeaverPerson165
1
Milestone One
Ashley Fournier
Southern New Hampshire University
IHP: 430 – Healthcare Quality Management
01/21/2024
IHP 420: Ethical & Legal Considerations
Contents
Milestone One
2
Introduction
2
Organizational Problem
2
Organizational Challenges
2
Evidence Based Data
3
Approaches
3
Standards and Initiatives
3
Conclusion
3
IHP 430: Healthcare Quality Management
2
Milestone One
Introduction
Within the healthcare landscape, organizations grapple with intricate issues that impact patient care quality and adherence to regulatory standards. This paper scrutinizes a pressing organizational challenge linked to a backlog in patient appointment scheduling, examining associated hurdles and presenting evidence-based substantiation. It also investigates historical strategies, the utilization of information management systems, and pertinent accreditation standards and initiatives focused on cultivating a safety-oriented culture within the department.
Organizational Problem
The focal issue revolves around a substantial backlog in patient appointment scheduling, leading to extended waiting times and potential delays in accessing essential healthcare services. This predicament directly jeopardizes compliance with quality standards and regulations, specifically regarding prompt patient care and contentment. Extended waiting times not only compromise patient outcomes but also deviate from regulatory standards governing appointment scheduling and access to care.
Organizational Challenges Intra-departmental disputes, lapses in communication, and budgetary constraints surface as organizational challenges. Intra-departmental disputes emerge as various departments grapple with resource allocation, resulting in a lack of unified efforts. Communication lapses may arise between departments handling scheduling and those providing patient care, contributing to a fragmented approach. Budgetary constraints manifest due to the necessity for additional
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IHP 430: Healthcare Quality Management
3
personnel or technological solutions to streamline appointment scheduling processes.
Evidence Based Data Data affirming the existence of the problem includes an escalating number of patient grievances related to extended waiting times and challenges in securing timely appointments. Publicly available data from patient satisfaction surveys and healthcare quality reports highlight a decline in patient satisfaction scores and a rise in reported discontent with appointment scheduling procedures.
Approaches To address the backlog, the organization has implemented conventional appointment scheduling systems and rudimentary electronic scheduling platforms. However, these approaches
have proven insufficient in managing escalating demand and failed to target the underlying causes of the problem.
Standards and Initiatives The organization's strategy aligns with accreditation standards emphasizing timely access
to care, safety standards accentuating efficient communication and coordination, compliance standards related to regulatory requirements in appointment scheduling, and quality initiatives encouraging ongoing enhancements in patient care processes.
Conclusion
In conclusion, resolving the backlog in patient appointment scheduling necessitates a
IHP 430: Healthcare Quality Management
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thorough comprehension of organizational challenges and a dedication to evidence-based solutions. By aligning with accreditation standards and quality initiatives, healthcare organizations can cultivate a safety-focused culture, enhance patient experiences, and ensure compliance with regulatory requisites. This examination forms the foundational stage for formulating effective strategies to address the organizational problem, ultimately fostering improved patient care and satisfaction.