IHP430 MileStone_Ashley Fournier_Milestone 2
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Southern New Hampshire University *
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Health Science
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Feb 20, 2024
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Uploaded by AmbassadorBeaverPerson165
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Milestone Two
Ashley Fournier
Southern New Hampshire University
IHP: 430 – Healthcare Quality Management
02/04/2024
IHP 420: Ethical & Legal Considerations
Milestone Two
Proposed Plan and Relevant Quality Standard
The performance improvement plan addresses the backlog in patient appointment scheduling through the implementation of an advanced scheduling system. This system incorporates predictive analytics to anticipate demand, optimize resource allocation, and minimize waiting times. The plan aligns with the quality standard of timely access to care, emphasizing the need for patients to receive essential healthcare services without undue delays. The failure to meet these standards compromises patient outcomes and deviates from regulatory standards governing appointment scheduling and access to care.
Data for Quality Outcome
The plan will utilize data on patient waiting times, appointment scheduling efficiency, and feedback from satisfaction surveys. These data points will reveal improvements in the organization's ability to provide timely appointments, reduce waiting times, and increase patient satisfaction. This approach ensures a comprehensive understanding of the problem and the impact of the proposed solution on quality outcomes.
Communication Among Departments The implementation plan will be communicated through inter-departmental meetings, training sessions, and the establishment of a centralized communication platform. This will ensure a unified effort and shared understanding among departments involved in scheduling and patient care. Clear communication is vital to overcoming intra-departmental disputes and lapses
IHP 430: Healthcare Quality Management
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in communication that has been identified as organizational challenges.
Display and Sharing of Data Data will be displayed through a user-friendly dashboard accessible to relevant departments. Regular reports will be shared organization-wide to track progress, highlight achievements, and address any emerging challenges. This transparent approach ensures that all stakeholders would be informed about the progress and impact of the improvement plan.
Hypothetical Effects on Patient Care Outcomes If implemented, the advanced scheduling system would significantly reduce waiting times, enhance patient satisfaction, and improve overall patient care outcomes. Health information systems will support these improvements by efficiently managing and analyzing data related to appointment scheduling, allowing for continuous refinement of processes. These improvements directly address the organizational challenges and the failure to meet quality standards identified in the initial assessment.
Effects on the Culture of Safety
The hypothetical effect of the quality improvement plan on the organization's safety culture would be positive. The emphasis on timely access to care and streamlined communication aligns with a safety-oriented approach, fostering a culture that prioritizes patient well-being and efficient healthcare delivery. This alignment with safety standards is crucial for creating a culture that promotes both patient and staff safety.
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IHP 430: Healthcare Quality Management
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Conclusion
In conclusion, the proposed performance improvement plan provides a comprehensive solution to the identified organizational problem. By addressing the backlog in patient appointment scheduling, aligning with quality standards, and leveraging advanced technology, the organization can foster a culture of safety and enhance patient care outcomes. The transparent communication of data ensures accountability and supports ongoing improvements. This particular approach positions the organization to overcome challenges and meet regulatory requirements, improving the overall quality of patient care.