NCOM SLO 6-10
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NorQuest College *
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NCOM1000
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Health Science
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Feb 20, 2024
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Unit 6 Interprofessional Communication
1.
Define group communication in health care
?
Group communication in healthcare refers to the exchange of information and ideas
among two or more individuals who work together to achieve common goals in
patient care. Effective communication within a group is essential to ensure that all
members of the team understand their roles and responsibilities and can work
together effectively to provide high-quality care to patients
. 2.
Describe the concept of the team?
A team is a group of individuals who work together collaboratively towards a
common goal or objective. In healthcare, teams may be composed of a variety of
healthcare professionals who come together to provide comprehensive care to
patients. Effective teamwork requires clear communication, mutual respect, and a
shared sense of responsibility for patient outcomes. 3.
Describe the stages of group development?
The stages of group development include forming, storming, norming, performing,
and adjourning. In the forming stage, group members get to know one another and
establish goals and objectives. In the storming stage, conflicts and disagreements
may arise as group members try to establish their roles and responsibilities. In the
norming stage, group members begin to work together effectively and establish
clear communication channels. In the performing stage, the group works towards
achieving its goals and objectives, and in the adjourning stage, the group disbands. 4.
Explain the benefit of working in team?
Working in teams has several benefits in healthcare, including improved
communication and collaboration, enhanced patient outcomes, increased job
satisfaction, and reduced stress and burnout. When healthcare professionals work
together effectively, they can provide more comprehensive care to patients, identify
and address problems more efficiently, and achieve better patient outcomes. 5.
Identify effective strategies for teambuilding?
Effective strategies for team building include establishing clear goals and
objectives, fostering open communication, promoting mutual respect and
understanding, encouraging active participation and collaboration, and providing
opportunities for professional development and growth. Team building activities
such as retreats, training sessions, and social events can also be
effective in
promoting teamwork and collaboration.
6.
Outline the importance of groups/teams and group/team dynamics?
Groups/teams and group/team dynamics are important in healthcare because they
promote effective communication and collaboration among healthcare
professionals, enhance patient outcomes, and improve job satisfaction. Effective
groups/teams have clear goals and objectives, open communication, mutual
respect, and a shared sense of responsibility for patient outcomes. Understanding
group/team dynamics can help healthcare professionals work together more
effectively and address conflicts and problems as they arise. 7.
Explain how communication skills are important in effective functioning of teams/groups?
Communication skills are essential for effective functioning of teams/groups in
healthcare. Clear and open communication channels enable healthcare
professionals to share information, collaborate effectively, and identify and
address problems and concerns as they arise. Effective communication skills also
promote mutual respect and understanding among group/team members, which is
essential for establishing trust and a shared sense of responsibility for patient
outcomes. 8.
Identify standards for team communication in healthcare to maintain and promote patient safety?
Standards for team communication in healthcare to maintain and promote
patient safety refer to established guidelines for effective communication
within healthcare teams. One example of such a standard is the SBAR
(Situation, Background, Assessment, Recommendation) method, which
ensures that critical information is communicated accurately and concisely
.
9.
Identify the characteristics and attributes of an effective leader?
Characteristics and attributes of an effective leader include strong
communication skills, emotional intelligence, vision, adaptability, and the
ability to inspire and motivate others. Effective leaders also demonstrate
integrity, respect, and a commitment to continuous learning and improvement
10.Explain how effective leadership contributes to collaboration and achieving common goals?
Effective leadership is critical for promoting collaboration and achieving
common goals in healthcare. Leaders who establish clear goals, provide
guidance, and support, and encourage open communication can foster a
collaborative environment that facilitates effective teamwork and enhances
overall performance. Effective leadership also plays a key role in promoting
patient safety and improving healthcare outcomes.
Unit 7 Communication for Conflict Resolution
11.Identify conflict resolution steps?
the number of conflict resolution steps that can be used in healthcare settings
include identifying the issue, listening to all parties involved, seeking common
ground, brainstorming solutions, selecting the best solution, and implementing
the solution while evaluating its effectiveness. They also discuss the
importance of communication and active listening in conflict resolution.
12.Identify factors contributing to conflict?
Factors that can contribute to conflict in healthcare include miscommunication,
differences in values or beliefs, power imbalances, inadequate resources, and
stress. Conflicts can aslo arise between healthcare providers, as well as
between providers and patients or their families.
13.Identify respectful strategies that can be utilized when responding to conflict?
The respectful strategies that can be used when responding to conflict are such
as active listening, using "I" statements, focusing on the issue at hand rather
than personal attacks, and seeking to understand the other person's perspective.
Also emphasize the importance of maintaining a calm and respectful tone and
avoiding blaming or accusatory language.
14.Identify ways that respectful communication can change abusive behaviour and de-escalate dangerous situations?
Respectful communication can be an effective tool for changing abusive
behaviour and de-escalating dangerous situations by using active listening and
non-judgmental language. Healthcare providers can also help to calm an
agitated patient or family member and prevent the situation from escalating.
Also, emphasize the importance of recognizing the signs of potentially
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dangerous situations and taking steps to remove oneself from harm's way if
necessary.
15.Recognize a dangerous situation which requires the removal of self and seeking
immediate assistance rather than attempting to de-escalate?
Dangerous situations that require immediate action include situations of verbal
or physical threats or aggression, the presence of weapons or other dangerous
objects, and situations in which a patient or family member is in a state of
extreme distress or agitation. In such situations, remove oneself from the
situation and seek immediate assistance from other healthcare providers or
security personnel.
Unit 8 Communication for Respectful Workplaces
16.Compare a healthy and a disruptive work environment?
A healthy work environment is one where employees feel supported, respected,
and valued. It is characterized by open communication, collaboration, and
teamwork. In such an environment, employees have a sense of autonomy and
control over their work, feel motivated to perform their duties, and are satisfied
with their job. On the other hand, a disruptive work environment is
characterized by hostility, conflict, and poor communication. In such an
environment, employees may feel stressed, unsupported, and disengaged. This
can lead to poor job performance, burnout, and even turnover.
17.Identify the behaviors that contribute to incivility?
Incivility refers to rude, disrespectful, or inconsiderate behavior that can cause
harm to individuals or groups. Behaviors that contribute to incivility include
interrupting others, making derogatory comments, ignoring others' opinions,
and engaging in gossip. In the workplace, incivility can result in reduced
productivity, low morale, and even legal issues.
18.Define organizational culture?
Organizational culture refers to the values, beliefs, and behaviours that shape
an organization's identity and influence how its members interact with one
another. It encompasses the way things are done in the organization, including
how decisions are made, how conflicts are resolved, and how employees are
rewarded or punished. An organization's culture can have a significant impact
on its success, productivity, and employee satisfaction.
19.Compare healthy and toxic organizational cultures in the workplace?
A healthy organizational culture is characterized by trust, transparency, and a
shared commitment to the organization's goals. It is one that values diversity
and promotes open communication, collaboration, and innovation. On the other
hand, a toxic organizational culture is one that is characterized by fear,
mistrust, and negativity. It may involve bullying, harassment, or
discrimination, and can lead to high turnover rates, low morale, and decreased
productivity.
20.Describe the concept of lateral and horizontal violence
?
Lateral violence refers to hostile or aggressive behaviour directed by one
colleague towards another colleague who holds the same or similar position in
the workplace. Horizontal violence, on the other hand, is a similar concept but
refers to such behaviour directed towards someone in a different profession or
position of authority. These behaviours can take many forms, including verbal
abuse, gossip, and undermining. They can create a toxic work environment and
negatively impact patient care.
21.Describe how co-worker abuse affects patient safety?
Co-worker abuse can negatively affect patient safety by creating a hostile work
environment that can lead to decreased job satisfaction, burnout, and turnover
among healthcare professionals. This can result in staffing shortages and
decreased quality of care, which can lead to medical errors and adverse patient
outcomes.
22.Examine best practices to address co-worker abuse?
Best practices to address co-worker abuse include promoting respectful
communication, developing, and enforcing policies and procedures that
prohibit bullying and harassment, and providing education and training on
conflict resolution and respectful workplace behaviours. It is also important to
provide support and resources for employees who have experienced abuse or
harassment.
23.Explain what is meant by a culture of safety?
A culture of safety is one in which safety is a top priority and is integrated into
every aspect of the organization's operations. It involves creating an
environment where employees feel empowered to identify and report safety
concerns, where safety is openly discussed and addressed, and where a blame-
free reporting culture is encouraged. In a culture of safety, employees are
supported in their efforts to prevent errors and promote patient safety.
24.Identify behaviours that can promote or undermine a culture of safety?
Behaviours that can promote a culture of safety include open communication,
teamwork, and a commitment to ongoing learning and improvement.
Behaviours that can undermine a culture of safety include fear of retribution
for reporting safety concerns, lack of transparency, and resistance to change.
25.Explain the importance of accountability to a respectful work environment?
Accountability is critical to maintaining a respectful work environment because
it holds individuals and organizations responsible for their actions and ensures
that they are held to certain standards of conduct. It involves accepting
responsibility for one's actions, being transparent in communication, and
following through on commitments. When individuals and organizations are
held accountable for their actions, it promotes trust and credibility among team
members and contributes to a positive work environment. Conversely, a lack of
accountability can lead to distrust, resentment, and a toxic work environment
where individuals feel unsupported and undervalued. Therefore, accountability
is a critical component of a respectful work environment and should be
promoted at all levels of the organization.
Unit 9 Communication and Client Safety
27.Describe the characteristics of a culture of safety
?
A culture of safety is an environment where the healthcare team is committed to
maintaining a safe environment for clients and reducing the potential for errors. It
involves open communication, reporting and learning from errors, teamwork, and
accountability
.
28.Define professional responsibility in maintaining a culture of safety in healthcare?
Professional responsibility refers to the obligation of healthcare professionals
to ensure that their practice and behaviour are consistent with the principles
and standards of the profession, which includes maintaining a culture of safety
in healthcare.
29.Define and explain root cause analysis in relation to client safety
?
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Root cause analysis is a method used to identify the underlying causes of an
event or incident that has resulted in harm or injury to a patient or client. It
involves analyzing the chain of events that led to the incident and identifying the
underlying factors or root causes.
30.Explain the role of communication in meeting client safety?
Communication is a critical component of client safety. Effective
communication ensures that healthcare providers have accurate and complete
information to make informed decisions about a client's care. It also enables
clients to participate in their care and understand their treatment plans.
31.Describe the concept of literacy and health literacy?
Literacy refers to the ability to read and write, while health literacy refers to the
degree to which an individual has the capacity to obtain, process, and understand
health information and services to make informed health decisions.
32.Outline the effects of low health literacy on client safety and health outcomes?
Low health literacy can result in clients misunderstanding their healthcare
providers' instructions, inability to manage their medications, missing important
appointments, and being less likely to seek preventative care. This can lead to
poorer health outcomes, higher healthcare costs, and decreased client
satisfaction.
33.Identify client behaviours that indicate low health literacy?
Behaviours that may indicate low health literacy include difficulty
understanding health information, trouble reading and filling out healthcare
forms, and not asking questions or clarifying information from healthcare
providers.
34.Describe the role and practices nurses employ to improve health literacy?
Nurses play a critical role in improving health literacy by providing clear and
concise information to clients, using plain language, and utilizing visual aids to
enhance understanding. They also encourage clients to ask questions and
provide opportunities for skill-building and education.
35.Describe strategies clients can use to improve communication to improve health literacy?
Clients can improve communication and health literacy by asking questions,
repeating back instructions to ensure understanding, bringing a trusted friend or
family member to appointments, and utilizing resources such as pamphlets and
online resources provided by healthcare providers.
Unit 10 Communication for Managing Stress
36.Describe contributing factors of stress in the nursing profession
:
Contributing factors of stress in the nursing profession include heavy workload,
long work hours, understaffing, difficult patients or families, exposure to
infectious diseases, conflicts with colleagues, and lack of control over practice.
37.Describe physiological and psychological responses to stress:
physiological responses to stress include increased heart rate, blood pressure,
respiration rate, and muscle tension. Psychological responses may include
anxiety, irritability, sadness, and difficulty concentrating.
38.Discuss the importance of self-care for nurses in managing anxiety:
The importance of self-care for nurses in managing anxiety is that it can help
prevent burnout and improve overall well-being. Examples of self-care activities
include exercise, healthy eating, mindfulness practices, social support, and
engaging in hobbies.
39.Explain how effective communication strategies can be utilized to manage stress:
Effective communication strategies can help manage stress by promoting
collaboration, providing support and encouragement, and improving the work
environment. Examples of effective communication strategies include active
listening, providing constructive feedback, and using assertive communication.
40.Explain burnout in the nursing profession:
Burnout is a state of emotional, physical, and mental exhaustion caused by
prolonged stress and frustration in the workplace. Burnout can lead to feelings of
depersonalization, cynicism, and reduced personal accomplishment. It can be
prevented through self-care, stress management, and supportive work
environments.
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