CHAPTER ONE.edited
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Nov 24, 2024
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Mass General Brigham's Integrated Care facility revolutionizes the patient experience by
offering convenient healthcare through an innovative outpatient treatment approach. Based
on the job posting, the hospital seeks to employ a Patient Experience Navigator who satisfies
the specified credentials and experience requirements. Mass General Brigham's Integrated
Care is a company I aspire to work for. I must go on a pertinent educational trajectory and
acquire practical experience to adequately prepare for the position of a prospective Health
Navigator. To be eligible for a Health Navigator role at Mass General Brigham's Integrated
Care facility, I must meet specific requirements in terms of education and experience.
Education Qualifications.
The job advertisement mandates that applicants possess a Bachelor's degree in Health
Navigation. This program will equip me with the necessary skills and knowledge to serve as
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a non-clinical advocate for patients and their families at Mass General Brigham's Integrated
Care facility. Health navigators are responsible for aiding individuals in accessing available
options and resources, facilitating communication among various parties, providing
information and education, assisting with insurance and billing matters, and resolving
obstacles to healthcare. To obtain a Bachelor's degree in Health Navigation, I must complete
coursework in healthcare management, medical terminologies, patient communication, and
medical care ethics. I am currently enrolled in a Health Navigation program, and I am on
the correct path.
Experience Qualifications
To be eligible for the Health Navigator position at Mass General Brigham's Integrated Care
facility, it is necessary to possess a minimum of three years of experience in customer service
or patient-facing roles that emphasize personal interaction. Prior experience in the
ambulatory sector of the healthcare industry is desirable. I can attain this level of excellence
by engaging in internships and volunteer opportunities. Acquiring hands-on expertise
through internships and voluntary work in various healthcare facilities, such as clinics,
hospitals, public service agencies, and community organizations, is crucial for me.
Strong written and vocal communication skills are a prerequisite for potential candidates.
Possessing robust interpersonal and communication skills is crucial for a Health Navigator
role since it involves engaging with a diverse range of individuals, including patients and
administrators. I can enhance these skills by actively pursuing chances to improve my
communication proficiency with patients, families, and healthcare providers. According to
the job announcement description, cultural competency is a necessary skill for the Health
Navigation position. Health navigators engage with individuals from many groups and
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should strive to cultivate cultural proficiency and sensitivity to support patients from
different backgrounds effectively.
Proficiency in healthcare systems is an extra prerequisite for a health navigator. The job
description mandates that prospective candidates possess a comprehensive comprehension of
healthcare systems, encompassing medical billing, insurance coverage, patients' rights, and
ethical considerations. The future job applicants must have competency in working with an
Electronic Health Record (EHR), with a preference for Epic experience. A health navigator
must possess proficiency in utilizing electronic health records, namely the version that
encompasses comprehensive administrative and clinical data pertinent to the patient,
including their medical history.
I can fulfill my educational prerequisites and gain practical experience by participating in
internships, part-time employment, and volunteering at healthcare facilities. To enhance
patients' experiences, I need to improve my communication and interpersonal skills, as well
as deepen my grasp of the healthcare system. I have to participate in activities that will build
on my cultural competence. As a prospective health navigator, I must demonstrate
unwavering commitment to assisting patients navigating the healthcare system and accessing
the necessary support. Given my extensive educational background and experience, I am
certain I meet the qualifications for the Health Navigation job at Mass General Brigham's
Integrated Care facility.
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