Case 4
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Health Science
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Nov 24, 2024
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Case 4 – Covid-19: Is There a Functional Shifting Educational Benefit?
In considering the patient journey in Chapter 8, where would this experience during
Covid-19 be most relevant? During what stages of the journey?
It will be impossible to look at the healthcare industry in 2020 without considering the
impact that COVID-19 will have on patient expectations and participation. Huge societal and
healthcare shifts have left their mark in many ways, even though the virus has been confined and
vaccine developments provide cause for great confidence. The quality of care and the patients'
overall experience with the healthcare system have been affected by the dramatic shifts in patient
navigation. Due to the global expansion of the COVID-19 pandemic, many means of digital aid
and intervention have been implemented. The instruction of patients on the administration of
subcutaneous injections, which historically required nurses to go to patients' homes, is one
example of how telehealth is being increasingly used for treatment evaluations and routine
consultations that do not entail face-to-face visits or any sort of inspection.
Traditional and digital patient journeys must be combined to understand the patient
experience better. While digital patient journeys are becoming increasingly important, they are
far from the sole way to delve into this field of study. The decisions a patient makes about their
care pathway today go much beyond the doctor or pharmacy they see. They examine the effects
of different contact locations. This case study's account of events at Covid-19 applies to the first
points of contact, care, and therapy throughout a patient's travel. When a patient first interacts
with a healthcare provider, whether via phone, online chat, email, or in person, this is known as
the "initial contact" stage. This is also when patients make their first online appointments. The
evaluation of the patient occurs at this stage. The patient receives immediate medical care in the
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clinic or hospital, as well as long-term care in the form of medication, rehabilitative therapies,
psychological support, or suggestions for lifestyle changes.
The example addressed the use of electronic health records (EHR), including online
consultations and appointments, patient interactions, EHR reliability, and the flow of information
between staff and patients (Berkowitz, 2021). Since the digital patient experience is increasingly
depended upon to engage, provide healthcare information, and support patients during the
COVID-19 epidemic and beyond, understanding and tracking it is becoming increasingly
important. Therefore, hospitals need to understand the importance their patients place on their
digital devices, which means data should be used as a guiding principle when making treatment
decisions. As a result of the COVID-19 pandemic emergency, a new gold standard for medical
care has arisen.
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References
Berkowitz, E. N. (2021).
Essentials of health care marketing
. Jones & Bartlett Learning.
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