12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 1/9 Pre-test - Module 1 - Results Attempt 1 of 1 Written Nov 27, 2023 12:41 PM - Nov 27, 2023 12:44 PM Attempt Score 18 / 100 - 18 % Overall Grade (Highest Attempt) 18 / 100 - 18 % Question 1 0 / 2 points An enraged coworker approaches you, standing so close that your noses are almost touching. Using an extended finger, he taps at your chest and whispers menacingly "If you EVER tell the boss what I did"—a threatening silence fills a gap in his words—"you'll regret it." Which category of nonverbal communication is used three times in this exchange? Hide ques±on 1 feedback Question 2 0 / 2 points Which of the following statements about nonverbal communication is TRUE? Hide ques±on 2 feedback Question 3 0 / 2 points Non-verbal communication is the _______ of conveying _________ without using ________," according to the textbook. Hide ques±on 3 feedback Question 4 0 / 2 points Nonverbal communications that express emotions, such as smiling or frowning, are called Question 5 2 / 2 points Which of the following is the BEST example of a relationship group? Proxemics Haptics Paralanguage Body movement The correct answer is: Paralanguage Nonverbal communication is understood across cultures. Nonverbal communication is irreversible. Nonverbal communication involves mostly facial gestures. Nonverbal communication cannot replace verbal communication. The correct answer is: Nonverbal communication is irreversible. Strategy, openness, persuasion Product, ideas, verbals Result, thoughts, language Process, messages, words The correct answer is: Process, messages, words emblems. affect displays. illustrators. adaptors.

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 2/9 Question 6 0 / 2 points This type of group member displays less eye contact, seeks out each other's opinion less frequently, and listens defensively. Question 7 0 / 2 points In this second stage of group development, members engage in more direct communication and get to know each other. Question 8 0 / 3 points To keep overhead low, Marcus institutes a series of incentives and penalties to get employees to stop wasting electricity, water, and office supplies. Which of Douglas McGregor's theories explains how Marcus views his relationship with his employees? Hide ques±on 8 feedback Question 9 0 / 3 points What is the most common reason why expatriates terminate their international assignments early? Hide ques±on 9 feedback Question 10 0 / 3 points When a person hasn't bothered to search for original words to convey the intended meaning, such as, "avoid like the plague," they can be obstacles to successful communication. This example is called Question 11 0 / 2 points All of the following are useful tips on being a productive participant in a meeting EXCEPT classmates who gather in the library to study together. a family. a university panel of experts. community members who organize a neighborhood crime watch Dissatisfied group members. Full members. Marginal group members. Divergent group members Forming Storming Norming Performing Theory X Theory Y Theory Z Theories X and Y The correct answer is: Theory X Culture shock Insufficient compensation Family concerns Inability to adapt The correct answer is: Family concerns jargon. slang. a euphemism. a cliché. communicate interest and stay engaged in the discussion. avoid tangents and side discussions.

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 3/9 Question 12 0 / 2 points 1.19.3 You are going to lead a meeting, which will be held via Zoom. A lot of material must be covered in a very limited amount of time. Which of the following common business meeting elements is the most risky to abandon to save time? Hide ques±on 12 feedback Question 13 0 / 2 points Everyone is anxious and saddened by the announcement of future layoffs. Productivity plummets, conflicts between employees increase, and even suppliers grow suspicious and demand payment up front. Which results of the layoff announcement will be examined in the study of organizational communication? Hide ques±on 13 feedback Question 14 0 / 2 points If you are cast in the role of meeting leader, you may need to solicit information from members to formulate an agenda, and this pre-meeting contact can serve to encourage active participation. Question 15 3 / 3 points Sandra's company wants all new hires to take classes at a local college to keep their skills sharp and help them qualify for promotions. As the company's human resources benefits officer, it is now Sandra's job not only to inform new hires that their tuition would be reimbursed if they took classes, but also to encourage them to do so. What is the best messaging strategy Sandra can use to accomplish both objectives? Hide ques±on 15 feedback Question 16 0 / 3 points If you begin a speech by stating that there are four main items needed for the kit, you are foreshadowing your message and helping your audience to watch or listen for four items. With this strategy, you reinforce relationships between points, examples, and ideas in your message. Which verbal strategy does this illustrate? express your views after the meeting not during. all are tips on being a productive participant. Introductions The agenda Roll call The reading of the minutes The correct answer is: The agenda The suppliers' attitudes The decreased productivity The employee conflicts All of the above The correct answer is: All of the above True False Describe the benefits of learning new skills. Provide examples of employees who were promoted and the kind of classes they took. While talking about the skills the company values, show a visual that lists classes offered at a nearby college. De-emphasize the fact that employees will have to come up with the money to pay for classes before the company will reimburse them. Use a graph to show the different salary levels at the company and the kind of academic degrees employees at each level tend to possess. The correct answer is: Provide examples of employees who were promoted and the kind of classes they took.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 4/9 Question 17 0 / 3 points 1.18.2 A German investment firm sent a delegation to China to explore a joint project that seemed very promising. During the first two days of the visit, the Chinese hosts entertained the delegation with trips to Chinese cultural events and tourist locations. On the third day, they gave a sharp, effective presentation on the business venture, but by then, the Germans had decided against investing, because they felt the Chinese had spent too much time entertaining and not enough time on business. Which aspect of intercultural communication explains the Germans' error? Hide ques±on 17 feedback Question 18 0 / 3 points In trying to encourage Bjorn, a Scandinavian venture capitalist, to invest in her cash-strapped small business, should Colleen herself invest in the extra expense of renting a luxury car for Bjorn's use while he is visiting? Hide ques±on 18 feedback Question 19 0 / 3 points A former state department spokesperson has been quoted as saying, "What you heard is not what I meant." This statement acknowledges how negotiating and confirming meaning is an important part of the communication process. What communication model focuses on this issue? Hide ques±on 19 feedback Question 20 0 / 2 points Your ability to achieve what your culture defines as success will contribute positively to your self-concept. Question 21 0 / 2 points What is a self-fulfilling prophecy? Signposts Foreshadowing Repetition Visuals Intercultural inexperience Ethnocentrism Racial prejudice Intercultural localizing The correct answer is: Intercultural inexperience Yes, because doing so will increase the high-power distance between Colleen and Bjorn. Yes, because since Bjorn is from a culture that favors indirectness, the car will imply without Colleen saying so that she is a successful entrepreneur. No, because Colleen's feminine orientation is inconsistent with the masculine orientation of automobiles. No, because Bjorn is not from a materialistic culture. The correct answer is: No, because Bjorn is not from a materialistic culture. Transactional Shannon and Weaver Constructivist All of the above The correct answer is: Constructivist True False When someone does not believe you can do something, but you believe you can, so you do whatever it takes to succeed in order to show him or her that he or she was wrong.

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 5/9 Hide ques±on 21 feedback Question 22 0 / 2 points After selection and organization, this is the third step in the perception process. Question 23 0 / 2 points Having used a government loan to attend college, Mary thinks that people should prefer a hand up rather than a hand out when it comes to government subsidies to help the poor. Which of Mary's personal traits presented in this example would NOT be considered reflections of her speech or her writing? Hide ques±on 23 feedback Question 24 0 / 3 points In order to be a successful business communicator, you will need to continually learn about nonverbal communication and its impact on your interactions. All of the following are ways to examine nonverbal communication EXCEPT Question 25 0 / 3 points 1.11.4 When you are careful to articulate your words as clearly as possible and use a vivid, descriptive, specific vocabulary, what aspect of communication are you adjusting to even more than usual in a telephone conversation in contrast to a face-to-face one? Hide ques±on 25 feedback Question 26 0 / 3 points 1.19.4 With wisdom, courage, and compassion, Duncan grew the non-profit organization (NPO) he founded from two employees and no volunteers to two hundred employees and thousands of volunteers. Everyone worships Duncan for the leader he has been. However, Duncan is aging and has a choice to make. Should he hand over the reins to his son, Ewan, who has been around the organization his whole life but is currently attending graduate school. Or, should he allow his board of directors (BOD) to search outside the When someone else believes you can do something and so you change such that you meet his or her expectations and succeed in doing what they expected you to do When you decide you cannot do something, and that attitude causes you not to do it well even if you try to When you decide you can do something and as a result, you do it and do it well The correct answer is: When someone else believes you can do something and so you change such that you meet his or her expectations and succeed in doing what they expected you to do validation affirmation declaration interpretation Her thoughts Her values Her experience All of the above The correct answer is: Her values Do field research to observe how, when, and why people communicate the way they do. Ask a coworker to watch your speech and focus on your movement during transitions. Record your speech, then focus on your hand gestures as you are making a point. All are ways to examine nonverbal communication. Environmental noise Psychological noise Interaction Non-verbal context The correct answer is: Non-verbal context

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 6/9 NPO for its next executive director or perhaps poll all of the nonprofit's stakeholders to find out who they would select from within the organization? Identify the type of leaders this scenario has introduced. Hide ques±on 26 feedback Question 27 0 / 3 points According to the CEO of a globally influential software company, "If you can't be effective in terms of working with or through other people or your peers or the people who are reporting to you, you're not going to get very far." This statement reflects the importance of communication with respect to what subject? Hide ques±on 27 feedback Question 28 3 / 3 points In a world of digital images and special effects, objects presented in real time are not recommended visual aids. Question 29 0 / 2 points Robert is preparing to discuss IRA and 401(k) retirement options with a group of factory workers, few of whom have more than a high school education. Which of the following pairs of strategies for improving verbal communication are the most closely related to each other and to the development of Robert's presentation? Hide ques±on 29 feedback Question 30 2 / 2 points What strategy for improving verbal communication is reflected in Steven Covey's suggestion that you develop your speech by beginning with how it will end? Duncan: emergent, Ewan: emergent, BOD-chosen: appointed, poll-chosen: democratic Duncan: democratic, Ewan: emergent, BOD-chosen: appointed, poll-chosen: emergent Duncan: appointed, Ewan: appointed, BOD-chosen: appointed, poll-chosen: democratic Duncan: emergent, Ewan: appointed, BOD-chosen: appointed, poll-chosen: democratic Duncan: democratic, Ewan: emergent, BOD-chosen: appointed, poll-chosen: democratic The correct answer is: Duncan: emergent, Ewan: appointed, BOD-chosen: appointed, poll-chosen: democratic Leadership Profit Conflict Friendship The correct answer is: Leadership True False A. Define your terms and consider your audience. B. Take control of your tone and choose precise words C. Be results oriented and check for understanding. Both A and B Both B and C The correct answer is: Define your terms and consider your audience. Consider your audience. Take control of your tone. Choose precise words. Be results oriented. Define your terms.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 7/9 Hide ques±on 30 feedback Question 31 0 / 3 points Restating a message in your own words as a message receiver and asking clarifying questions as a message sender are ways to encourage which process? Hide ques±on 31 feedback Question 32 0 / 2 points Smiling cheerfully, the dentist approaches his patient, drill in hand. In his most reassuring tone, he tells his anxious patient, "This won't hurt a bit." Which of the following accurately describes the types of messages depicted in this scenario? Hide ques±on 32 feedback Question 33 0 / 2 points Which of the following presents the correct definition? Hide ques±on 33 feedback Question 34 2 / 2 points The denotative meaning of a word Question 35 0 / 2 points When an organization describes a car as "preowned" or an investment as a "unique value proposition," they are choosing to manipulate language to influence The correct answer is: Be results oriented. Active listening Focusing your thoughts Fostering internal dialogue Efficient communication The correct answer is: Active listening The doctor's words are the primary message; his tone is secondary. The doctor's tone is auxiliary; his smile is secondary. The doctor's tone is auxiliary; his words are primary The doctor's smile and tone are both secondary. There are no secondary messages in this scenario. The correct answer is: There are no secondary messages in this scenario. Syntactic rules determine the meaning of words. Contextual rules control where words are placed in a sentence or statement. Ordinal rules determine the order of words. Semantic rules dictate what words mean and how they are interpreted. Cardinal rules establish the value words have with respect to the meaning of the sentence. The correct answer is: Semantic rules dictate what words mean and how they are interpreted. is subjective. is the common meaning, often found in the dictionary. includes the word's emotional meaning. all of the above. emotion. facts. meaning. clarity.

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 8/9 Question 36 0 / 2 points It is the end of the day and your audience is eager to go home. As you begin your presentation, what element in the process of communicating to that audience can you adjust to get their attention? Hide ques±on 36 feedback Question 37 2 / 2 points Which of the following is TRUE concerning communication contexts? Question 38 0 / 2 points Egalitarianism is associated with which responsibility of the business communicator? Hide ques±on 38 feedback Question 39 0 / 2 points An ambitious middle-aged commuter stops thinking about her job to listen to your advertisement playing on her car radio, because it begins with the well-known 1970s song "I Am Woman." Which audience trait did you use to successfully attract her attention? Hide ques±on 39 feedback Question 40 0 / 2 points "Mutual respect and understanding are built one _____ at a time, and ____ is difficult to gain and easy to lose." Hide ques±on 40 feedback The source The message The interference The receiver The correct answer is: The message A presentation or discussion takes place as an isolated event. Context is all about what people expect from each other, and we often create those expectations out of environmental cues. Context represents the physical environment. Context is the least important role in the communication process. Respect Clarity Preparation Ethics The correct answer is: Ethics Demographic Psychographic Linguistic Demographic and psychographic Psychographic and linguistic The correct answer is: Demographic and psychographic Customer, a customer Message, attention Step, loyalty Debate, the upper hand Conversation, trust

12/19/23, 12:44 PM Cindy Najera - Fall 2023 Organizational Communication (ORGL-3321-3CW) - Texas A&M - Commerce https://myleoonline.tamuc.edu/d2l/lms/quizzing/user/quiz_submissions_attempt.d2l?isprv=&qi=196494&ai=2226465&isInPopup=0&cfql=0&fromQB=0… 9/9 Question 41 0 / 2 points Strengths for this type of research include, the raw data, the proximity to the source, and the possibility of unexpected results. An example may be a focus group. Question 42 2 / 2 points Positive news is part of feedback, and indeed the difference between positive and negative news often lies more in the_________________ of information than the information itself. Question 43 2 / 2 points What is the single most important facial gesture in oral presentations? Done The correct answer is: Conversation, trust qualitative research quantitative research correlational research applied research context interpretation quality gathering smile nod breathing eye contact

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

1

Related Documents