c820 task 2

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School

Western Governors University *

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Course

C820

Subject

Communications

Date

Jan 9, 2024

Type

docx

Pages

Uploaded by lyrissaray

Lyrissa Boyd A. Explain what happened during the disagreement by answering the following questions: • Describe the situation that led to the conversation. The situation that led up to the argument was my husband and I getting ready for a military ball in our bathroom. We were dressed up and I was getting my daughter into a more formal dress. We had had several conversations in the weeks prior about the topic of childcare, therefore I thought we were on the same page. It wasn’t until we were almost ready to leave that I realized we were not on the same page. We were talking about what was happening with our daughter while we attended the ball. I thought we were taking her with us because she was so young, and I did not have a trusted sitter. He thought we were leaving her with a sitter that was also watching 7 other children that I had never met before. Because of this, in the moments leading up to the conversation, we were talking about childcare and how the rest of the evening was going to go. • When did you realize that there was a disagreement during the conversation? I realized there was a disagreement when he told me we needed to leave early to drop our daughter off. • Describe a bioreaction(s) that was experienced during the disagreement. I immediately went into fight mode. I was yelling at him because he wasn’t understanding why I would not just drop our daughter off with complete strangers when she was only one, and in a house that was not child proofed. I was fighting him also because the people that were supposed to be watching the kids were only kids themselves, being 17 years old and because my daughter has severe food allergies that these sitters knew nothing about. The momma bear side of me came out and I fought for the safety of our child and for my husband to understand that I was not backing down, and he needed to know why I was in no position to change my mind. It was either take out daughter with us, or I was not going. • How did the conversation end? The conversation ended when I walked away from the situation because I was too emotionally invested. My husband and I then had some time to think about what we had just discussed and he came into the room I was in and told me that he understood why I was so angry and that he really did not understand why I was upset at first but that he could now understand that I was not willing to take chances on the sitter situation, resulting in him explaining why he felt the way he felt and expressing to me that he then wanted to take our daughter with us. He helped the conversation end by appeasing me rather than also having a fight bioreaction. B. Analyze the conversation by answering the following questions: • Using the four levels of the conversation meter, what level were you listening at, and what level was the other person listening at? I was listening at the Sincerity level because I was not willing to change my opinion at all, no matter what. My husband was listening at the Accuracy level and finished the conversation in the Authenticity level because he was calm and willing to learn why I was not in agreeance.

• Give examples of two factors that describe how you and they were listening in at these levels in the conversation meter: feelings, behaviors, language, or tone. Two factors that describe how I was listening would be my loud yelling about why I was right and how was wrong, and the fact that I gave him an ultimatum about our daughter going with us, or we were not going at all. My tone was angry and my body language really showed that as well. Two factors that describe how he was listening would be his silence while I was yelling, and his ability to enter the room and tell me that he was in agreement with me and that he wanted our daughter to go with us so we could still try to enjoy the evening. • What were your points of alignment or disagreement? The main point of disagreement was what started the whole bioreaction and argument, being that we were not agreeing on where our daughter was going. The disagreement worsened from there because my husband did not understand why I felt so strongly about our daughter not going into this very unknown situation. It wasn’t until I had the strong fight bioreaction that we ended up in alignment and my husband had the bio reaction of appease, allowing me to have my way. C. Reflect on how the conversation encouraged you to listen differently by answering the following questions: • How could you have listened differently moving up the conversation meter, and what effect would that have had on the disagreement? I could have listened to my husband after I gave my opinion and allowed him to explain his side of the story before giving him an ultimatum. This would have been more of an “accuracy” way of listening. I could have also worked out a solution that involved both of us making the decision. This would have lessened the disagreement tremendously because I would have understood why we were not in agreeance in the first place and understood why he thought leaving our daughter was a good idea. • How could you incorporate listening for needs, purpose, or concern to create value in the conversation (including describing what that would look like)? I could incorporate listening for needs into the conversation by listening to my husband explain what he needed from me for us to be on the same page. I could incorporate listening for purpose into the conversation by hearing out his reasoning behind his decision. I could incorporate concern into the conversation by being concerned about his feelings and thoughts instead of yelling at him and telling him that what he was thinking was stupid and careless. This all would have looked like me using eye contact, me dropping my harsh tone, and me being silent more than I was yelling. Had I done all of these things, the conversation would have gone smoother and there would have been more respect and agreement to it. • What have you learned about accuracy and authenticity that could be used to improve the conversation?

I learned that during accuracy, the silence in a conversation is golden. I also learned that collaboration and working together as a team is key to authenticity and accomplishing a good conversation dynamic. I learned that understanding why that person is doing or saying what they are helps to make the conversation more beneficial and makes you a listener that is more in the accuracy or authenticity zone.

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c820 task 2

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