milestone six

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Strayer University *

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MILESTONE

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Communications

Date

Jan 9, 2024

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docx

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Uploaded by Jaasminee

16/19 that's 84% RETAKE 16 questions were answered correctly . 3 questions were answered incorrectly . 1 Regular use of conflict resolution techniques on a daily basis can __________.  help resolve conflict at the earliest stage  create harmony over time  fully prevent conflict  be effective with formal training CONCEPT Conflict Prevention Through Relationships Report an issue with this question 2 According to the Third Side approach, which three roles are part of conflict containment?  Arbiter, peacekeeper, and teacher  Witness, mediator, and healer  Witness, referee, and peacekeeper  Referee, equalizer, and bridge builder CONCEPT Identifying the Third Side and Making It Relevant to Parties Report an issue with this question 3 Thomas and Louisa both worked for a large company with many satisfied customers; however, a long- term, intense, and interpersonal conflict interfered with their working relationship and thus their ability to complete projects. Their boss's job was threatened by the drop in productivity caused by their conflict, and although Louisa was able to confine her frustration to work, Thomas was very moody and angry at home. According to the Third Side process, which of the following would most likely be considered part of the Third Side in this conflict?

 Louisa  Thomas and Louisa's boss  Thomas  Louisa’s husband CONCEPT What Is the Third Side? Report an issue with this question 4 Which of the following statements about long-term unresolved conflicts is true?  The conflict may be seen as beneficial to one of the parties.  Conflict analysis is no longer able to uncover the party's needs.  The parties' reasons for continuing the conflict are irrelevant.  The conflict can rarely be resolved at this stage. CONCEPT Addressing the Benefits of Unresolved Conflict Report an issue with this question 5 Which of the following might an intervener use to better understand the facts of a conflict and each party's perception of those facts?  Summarizing statements  Any or all of the answers given  Clarifying questions  Paraphrasing CONCEPT Gathering the Data to Analyze Report an issue with this question 6 The perception of "cause" and "consequence" for each party involved in a conflict may be __________.  All of the answer choices are correct.

 seen as different by each party  blurred together  hard to distinguish CONCEPT Causes and Consequences Report an issue with this question 7 Which of the following is a stage of the conflict consulting process?  Clarifying questions  Action planning  Opening dialogue  Exploring options CONCEPT Conflict Consulting Report an issue with this question 8 Which of the following is the best definition of consensus, as applied to consensus-based decision making?  All parties have fully expressed their positions and interests.  All parties are communicating effectively with active listening, I-statements, and assertive communication.  All parties feel that the resolution is the best possible choice for the group at the time.  All parties feel that they have been understood by the mediator. CONCEPT Consensus-Based Decision Making Report an issue with this question 9 Which of the following best describes a conflict map?  An analysis of parties’ positions

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 A means of representing a conflict in visual form  A means of distinguishing cause and consequence  A means of revealing parties’ joint interests CONCEPT The Analysis Process Report an issue with this question 10 Uncovering common interests through conflict analysis can create which of the following for parties involved in a long-term conflict?  Negative assumptions  Hardening of positions  Cognitive dissonance  Spiraling escalation CONCEPT Contrasting and Common Beliefs, Positions, and Interests Report an issue with this question 11 Select an example of modifying a conflict resolution process to fit a specific situation.  Deciding that open communication should be a priority throughout the process  Deciding that people should be separated from problems when discussing the conflict  Deciding that the parties should have a sense of ownership over the process  Deciding that the process should be broken up into smaller segments to accommodate the parties' schedules CONCEPT Selecting a Method or Crafting Your Own Report an issue with this question 12 Which of the following best describes the goal of a stakeholder process?  Containing conflict

 Generating consensus  Revealing indirect parties  Transforming relationships CONCEPT Stakeholder Processes Report an issue with this question 13 Which of the following is the best tool for gathering data to conduct a conflict analysis?  Interviewing direct parties in the dispute  Reading past conflict analyses of the dispute  Mapping out the parties' positions  Interviewing indirect parties in the dispute CONCEPT Gathering the Data to Analyze Report an issue with this question 14 When parties engage in a courageous or difficult conversation with one another, the goal is to __________.  reach consensus  change values and beliefs  generate an agreement that meets mutual needs  build mutual understanding and respect CONCEPT Courageous/Difficult Conversation Report an issue with this question 15 When is the best time to hold a courageous conversation?  Immediately after the provocative incident  As soon as one party realizes the other has a belief that needs to change

 After both parties have gathered enough evidence to show why their value/belief is correct  When both parties are calm and willing to engage in a good-faith conversation CONCEPT Courageous/Difficult Conversation Report an issue with this question 16 Which of the following can help generate buy-in to a conflict resolution process?  Explaining the process in detail to parties  All of the answer choices are correct.  Using conflict analysis to reveal parties’ joint interests in a conflict  Assuring parties that interests met by remaining in conflict can be met in an agreement CONCEPT Creating Buy-In to a Conflict Resolution Process Report an issue with this question 17 The first stage of analyzing a conflict involves which of the following?  Identifying the parties involved and the context in which the conflict occurs  Establishing who has been directly affected by the conflict  Identifying underlying factors influencing the conflict  Determining if the conflict is part of a larger conflict CONCEPT Parties and Context Report an issue with this question 18 Which of the following is a reason why a party may be reluctant to engage in a conflict resolution process?  The party has needs that are met by continuing the conflict.  The party may be afraid of meeting other parties directly.  The party may be unfamiliar with conflict resolution processes.

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 All of the answer choices are correct. CONCEPT Creating Buy-In to a Conflict Resolution Process Report an issue with this question 19 When parties appear to be at a stalemate, which of the following is true?  It is impossible to resolve the conflict.  There is an increased danger of escalation.  The conflict ceases to be dynamic.  Attitudes and perceptions continue to intensify.

milestone six

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