1065901 Ranjana DCS - CHCCOM003 - Task 1 Questions.V1.192501 (1)

docx

School

Stott's College *

*We aren’t endorsed by this school

Course

001

Subject

Communications

Date

Apr 3, 2024

Type

docx

Pages

Uploaded by UltraWombat1974

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) Assessment Cover Sheet This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet. Qualification Title CHC52015 Diploma of Community Services Unit Code CHCCOM003 Unit Title Develop Workplace Communication Strategies. Student Name Ranjana Shrestha Student ID 1065901 Student Email ranjanashrestha783@gmail.com Assessor Name Muhammad Aamer Campus ☐ Melbourne ☐ Sydney ☐ Perth Due Date Week 6 Submission Date 11/03/2022 Assessment Task Task One - Questions Student Agreement: By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular: • The work submitted is my own and does not contain another person’s material represented in my work. • I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work. • I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor. • I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work. • I will not allow other students to access or copy in whole or any part of my assessment work. 2 CHCCOM003 Student Assessment Task One: Questions

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) • I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. Student Declaration: I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements. Student Signature Ranjana Shrestha Date 11/03/2022 Assessment Task 1: Questions Student Assessment Instructions ● This is a written assessment. All questions must be answered for this assessment. ● This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment. ● The written assessment may be re-attempted on two further occasions (maximum of three attempts). ● This is an open book assessment. ● Respond to all questions in the spaces provided. ● You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task. Required Resources ● You will need to have access to relevant legislation, standards and codes, industry practices. Evidence ● You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time. ● Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted. When and where will this assessment take place? ● Your assessor will provide you with the due date, which can be recorded in the assessment plan. ● Your assessor may also specify the length of time allowed and the expected word count, if applicable. What if the assessment is not suitable? ● If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor. 3

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) What happens if your answers are not satisfactory? ● If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment. ● In most cases, you will be allowed a maximum of three attempts. ● If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information. 4

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) Question 1 List two internal and two external stakeholders you would need to consider when determining information needs for a community service setting. Answer Internal: The internal stakeholders are employees and volunteers. External: The external stakeholders are government agencies and funding bodies. Result Satisfactory ☐ Not Satisfactory ☐ Question 2 Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies. Answer You need to have clear communication strategies to promote your organisation and provide relevant information You need to know what your organisation’s competitors are doing, what services they are providing and how they are promoting themselves to stakeholders. Result Satisfactory ☐ Not Satisfactory ☐ Question 3 Describe two examples of special communication needs that may arise with personnel or clients in community services settings. Answer Example one: Language differences; for example, English as a second language Example two: Cultural concerns related to gender, age, social expectations, or body language Result Satisfactory ☐ Not Satisfactory ☐ 5

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) Question 4 For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media. Answer Medium one: social media Appropriate: Monitoring regularly and responding quickly to comments. Inappropriate: Overwhelm followers with posts. Medium two: Websites Appropriate: It kept the current and accurate information. Inappropriate: Not complying with copyright laws. Result Satisfactory ☐ Not Satisfactory ☐ Question 5 Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and briefly outline the impact each example could have on the information needs of community service organisations. Answer Political factor: Current government policy regarding communication with a department. Impact: Consider current and pending legislation in a plan. Economic factor: Economic factors such as increased demand on community service organisation but decrease in the funding can affect the budget information needs Impact: The organisation's budget can affect the communication resources which need to be used or purchased. Social factor: Culture and language present and how this impacts communication with stakeholders Impact: Population trends can impact the organisational service margin. Technological factor: Technological development is in rapid increase such as social media. it can create great effectiveness in the communication Impact: It would positively impact the organisation’s services. Result Satisfactory ☐ Not Satisfactory ☐ Question 6 Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan. Answer Communication channels are the way to share information, ideas, and problems with each other such as meetings, telephone calls and emails. It is important to identify effective communication channels when developing a communication plan because communication channels include any special communication needs of the staff. It’s important for the organisation to ensure that all personnel can use appropriate channels to communicate effectively. Communication disabilities involving hearing, vision, speech, or memory impairments Cultural concerns related to gender, age, social expectation, or body language 6

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) Result Satisfactory ☐ Not Satisfactory ☐ Question 7 Identify one community service organization and describe the communication structure or hierarchy within it. Answer Organisation: Vincent community service Structure/Hierarchy: The board is the responsible person for the organisation’s strategic direction and updates the CEO daily. Vincent community service is divided into five service areas (Children services, aged care, Youth service, Multicultural community, Community engagement) and two units that have their own service managers that also report directly to the CEO. Result Satisfactory ☐ Not Satisfactory ☐ Question 8 Explain the difference between an official communication channel and an unofficial channel and provide an example of each. Answer The difference between an official communication channel and an unofficial channel: Official communication channels that outline correct procedures for communication within the organisation and to external stakeholders. For example, there may be procedures on who is able to make statements to the media on the organisation’s behalf Unofficial communication channel, also known as the grapevine. This falls outside of the chain of command seen in official channels. As examples are websites in the workplace or social media. Result Satisfactory ☐ Not Satisfactory ☐ Question 9 Research a community service organisation of your choice. Conduct a SWOT analysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis. Answer STRENGTHS Develop a strategy to identify what areas of service are doing well. WEAKNESSES Look into areas of the service which need to be improved giving clarity and direction. OPPORTUNITIES Communicate with internal and external stakeholders and include information they provided us with. THREATS Loss of funding from the government which may lead to service being cancelled. Recommendations: To resolve the issues the organisation can imply effective contingency plans and strategies in resolving the issues regarding demographics, policy and regulatory issues. Result Satisfactory ☐ Not Satisfactory ☐ Question 10 Identify two processes for adapting communication strategies to suit 7

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) different contexts. Answer The staff members in a community services work team are from different backgrounds and have a wide range of experiences. The contexts which need the adaptation of communication strategies are: 1. English as an additional language. 2.Different communication styles and techniques. Result Satisfactory ☐ Not Satisfactory ☐ Question 11 Describe two protocols that support effective written and oral communication. Answer Two protocols that support effective written and oral communication are: Internal communication hierarchies support effective oral communication via personal communication or face-to-face contact. It can also support effective written communication by creating, designing, or generating letters/messages via email or any messaging forums. Talking to the media supports effective oral communication by talking/speaking to the person in the communication outlets to deliver ideas, information, data and even news. Use of social media supports effective oral communication by discussing, presenting and reporting some projects, assignments, tasks or doing an interview verbally via virtual meetings or online classes. Result Satisfactory ☐ Not Satisfactory ☐ Question 12 Identify two key principles and two key practices of mentoring and coaching . Answer Mentoring Coaching Principle 1. Regular, consistent contact between the mentor and mentee. Principle 1. Building the person's confidence and self-esteem and it also creates a safe space. Principle 2. Appropriate skills and experience of mentors. Principle 2. setting goals Practice 1. clarified boundaries of mentoring relationships. Practice 1. motivate the person to act and to practice skills. Practice 2. maintaining Practice 2. Review and acknowledge 8

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) confidentiality. improvements. Result Satisfactory ☐ Not Satisfactory ☐ Question 13 Provide two reasons why it is important to evaluate communication practices at least two steps you would follow when implementing a process to evaluate a communication strategy. Answer Reason one: i t’s assisted in assessing whether communication practice is meeting objectives of the organisation and stack holder across different context Reason two: take place to ensure that strategies sand protocols comply with relevant legislation and with the organisation ’s standard Step one: Determine who needs to participate in the evaluation- internal stakeholders, external stakeholders, or specific individuals? Step two: What is your time frame for the evaluation to be completed? Result Satisfactory Not satisfactory ☐ Question 14 Explain what a conflicting interest is and provide one example. Answer A conflicting interest is a situation in which someone in a position attains personal benefit and advantages from actions or decisions made as part of their work role. For example, a hiring manager can choose to employ their relatives who have applied for the job in the organisation because the manager knows him since childhood. Result Satisfactory ☐ Not Satisfactory ☐ Question 15 Why is it important to understand the organisation’s business or strategic plan when considering communication strategies or plans? Answer It is important to understand the organisation’s business or strategic plan when considering communication strategies or plans because there are ranges of communication strategies we will need to develop to meet the needs of the organization, including strategic and business plans. It is also essential to understand who a competitor for funding may be and for people who require services. Result Satisfactory ☐ Not Satisfactory ☐ Question 16 Identify two possible communication barriers, restraints or difficulties that 9

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) should be considered in a communication plan and give an example for each. Answer 1. Cultural barriers can occur when you communicate with the people from different societies such as avoiding eye contact or not wearing shoes in the house. 2. Environmental barriers come when you communicate in noisy background areas, populated areas, and uncomfortable locations. Result Satisfactory ☐ Not Satisfactory ☐ Question 17 Describe two elements that should be included in any consideration of financial implications in a communication plan. Answer The elements that should be included in any consideration of financial implications in a communication plan are. 1. Working with budgets to develop the plan 2. The cost of resources such as salary and technology. Result Satisfactory ☐ Not Satisfactory ☐ Question 18 Give two reasons for why an organisation’s crisis communication plan might be implemented. Answer A crisis communications plan is a plan to protect the organization’s reputation and to prevent any negative threats for example if a situation or even threatens the expectation of stakeholders can impact on the others lead to negative outcomes a crisis is a serious situation, and the plan should be developed to manage these rare situations. For example, communication strategy for crises as researching information on risks specific to your organization prior to developing the plan. Result Satisfactory ☐ Not Satisfactory ☐ Question 19 Briefly explain why it is important to prepare information and resources to support the implementation of communication protocols. Answer Communication protocols are practical guidelines that need to be implemented and shared to team members or organisations to become useful. Clear and usable information and resources should be prepared effectively because it's easy to understand for everyone and needs to be shared with the staff in the most effective manner. To do this, it’s needed to prepare clear and concise information and resources to support staff in the implementation process Result Satisfactory ☐ Not Satisfactory ☐ Question 20 Briefly explain why it is important to present information to staff regarding 10

CHCCOM003 – Student Assessment – Task One: Questions (V.1 – 192501) communication strategies, protocols, and organisation standards. Answer It is important to present information to staff regarding communication strategies, protocols, and organisation standards because the staff members need to understand what information particular staff needs and the most effective way of presenting this information to them. This supports clear and consistent messages and communication both internally and with external stakeholders. Result Satisfactory ☐ Not Satisfactory ☐ Question 21 Briefly explain why it is important to maintain work-related networks and relationships to meet organisation objectives. Answer Effective networking involves recognising and nurturing valuable work- related relationships to achieve objectives. This means an important strategy for effective communication is maintaining networks and relationships both internally and externally with other organisations and individuals . Result Satisfactory ☐ Not Satisfactory ☐ Question 22 Briefly explain why it is important to develop a range of communication strategies to meet an organisation’s needs and goals. Answer Communication strategies are implemented to help the organisation communicate effectively and meet the organisation's objectives. It is important to develop a range of communication strategies to meet an organisation’s needs and goals because Clear communication strategies manage information appropriately and quickly to the right people that are required during times of crisis. Different strategies are required to work effectively with different individuals in different situations. Communication strategy designed to help organisations communicate effectively and meet core organisational objectives. For example, how press / PR plans, web strategies and marketing plans fit into an organisation's overall communications strategy. Result Satisfactory ☐ Not Satisfactory ☐ Assessor Name Assessor Signature Student Name Ranjana Shrestha Student Signature Ranjana 11

1065901 Ranjana DCS - CHCCOM003 - Task 1 Questions.V1.192501 (1)

Related Documents