1. In what ways has Mary been unclear in her interpersonal, written, and spoken communication?
Be specific. In the service tracking log, Mary jots down names and issues hastily, missing specific details in her report lines. This lack of thorough documentation raises concerns during the legal investigation.
2. What challenges did Mary face that contributed to her lack of clear communication in the workplace? The opening of a new branch in Vancouver and the addition of 50 new employees created
a high workload and stress for Mary. This could have affected her ability to focus and maintain clear communication practices.
3. What changes might Mary consider communicating (write, speak, relate to others) more clearly in the future? in communication training programs to enhance both written and spoken communication skills. This can include courses or workshops on effective business writing, public speaking, and interpersonal communication.
4. What are the possible consequences of the lack of clear communication in this case study? What about in other settings? The stress and workload faced by Mary and the team, coupled with challenges in communication, may affect employee morale. A lack of clear communication can lead to frustration and dissatisfaction among team members.
5. Identify a time when you were unclear in your written or spoken communication. What caused
the lack of clarity? What were the results?
I Have always had very bad anxiety from public speaking, it has never been my thing. So,
when it came down to doing class presentations, I would get bad anxiety and have a hard time speaking. There was a lot of stuttering or improper word pronunciation. Which would affect my grade and just an overall bad presentation.
