task 2
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School
Western Governors University *
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Course
820
Subject
Communications
Date
Apr 3, 2024
Type
docx
Pages
3
Uploaded by KierstenD1
Kiersten Davis
Select a conversation where you had a disagreement that had an impact on you and triggered a bioreaction. The conversation could have been a long time ago or recently.
A.
Explain what happened during the disagreement by answering the following questions:
•
Describe the situation that led to the conversation.
•
When did you realize that there was a disagreement during the conversation?
•
Describe a bioreaction(s) that was experienced during the disagreement.
•
How did the conversation end?
One of the doctors was informing me that we were not allowed to give Geodon in the emergency room. I questioned this, as we have given this medication multiple times in the emergency for years now. The doctor became offensive that I questioned what he said, when in reality I was just trying to get clarification. I realized this had now turned into a disagreement when the doctor started raising his voice at me. I also noticed a bioreaction had stared for him and for me. We were both red, my ears were burning, my heart was racing, and my adrenaline was pumping. We were both on edge. What started as a small disagreement had quickly gotten out of hand. The doctor finally explained that himself, management, and the other ER doctors had a meeting the day before, and the drug had now been determined a chemo type drug which we are not allowed to administer without special training and equipment. I explained that I was unaware of this, and no formal communication had been made with the nurses about this. The doctor and I both realized the miscommunication error on both sides, and we both agreed that this issue needed to be addressed and fixed.
B.
Analyze the conversation by answering the following questions:
•
Using the four levels of the conversation meter, what level were you listening at, and what level was the other person listening at? I feel that I was listening in somewhere between pretense and sincerity. I thought I was right, but I did not have all the information about the situation. The doctor was listening in accuracy as he had the feel story and the facts about the situation.
Kiersten Davis
•
Give examples of
two factors that describe how you and they were
listening in at these levels in the conversation meter: feelings, behaviors, language, or tone.
I was thinking with feeling and emotion. I was upset that I was not informed of something critical that I deal with every day in my job. I was definitely using a tone, that further pushed the conversation into the cycle of waste. I was not taking into account the other parties feelings
or perspective. It never crossed my mind that he may have more information about the situation than I do. •
What were your points of alignment or disagreement?
We both agreed that there was a miscommunication, and that it needed to be addressed to the nurses and other providers by management. We disagreed about the ability to
administer the drug Geodon.
C.
Reflect on how the conversation encouraged you to listen differently by answering the following questions:
•
How could you have listened differently moving up the conversation meter, and what effect would that have had on the disagreement?
I could have let the doctor get his full thoughts out and explain himself before I started firing right back. The conversation could have led more down the path of the cycle of value if I would have listened with more of an open mind. •
How could you incorporate listening for needs, purpose, or concern to create value in the conversation (including describing what that would look like)?
I could’ve asked why were not allowed to administer the medication anymore, and asked more information about the situation. I could have not lost my temper, and listened more authenticity and accuracy to what the doctor had to say. I could have showed more concern for the subject at hand. I could have used these laws of conversation to bring the conversation back the cycle of value instead of the cycle of waste.
•
What have you learned about accuracy and authenticity that could
be used to improve the conversation? I have learned they are based more on facts and truth, and often provide more effective communication and conversation. This would have allowed me to put the conversation back on
Kiersten Davis
a cycle of value and listened efficiently.
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