TEST 4
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School
Colorado State University, Pueblo *
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Course
405
Subject
Communications
Date
Feb 20, 2024
Type
docx
Pages
6
Uploaded by mya25us
Question 1
1 / 1 pts
A dialogue is marked by __________.
opposition by individuals who advocate their positions and convince others group unity, shared meaning, and transformed mindsets logic "beating down" opponents
Correct! Dialogue is marked by transformed mindsets, shared meaning, and group unity.
Question 2
1 / 1 pts
Leaders can persuade others by doing all EXCEPT which of the following?
establishing credibility building goals on common ground connecting emotionally keeping noise out of the communication process Correct! Noise is a necessary part of the communication process.
Question 3
1 / 1 pts
Strong leadership is needed because __________.
the environment of the 21st century is predictable planning, leading, organizing, and controlling are the required skills for the future giving workers clear job assignments is the main task of a business executive of globalization, e-commerce, telecommuting, virtual teams, and outsourcing Correct! Strong leadership is required to drive globalization, e-commerce, telecommuting, virtual
teams, and outsourcing.
Question 4
1 / 1 pts
One example of informal communication is __________.
an annual report management by wandering around a letter
a job description Correct! Managing by wandering around is an informal communication approach.
Question 5
1 / 1 pts
True or False: Punishment is also referred to as avoidance learning.
True False Correct! Negative reinforcement sometimes referred to as avoidance learning, is the process of withdrawing an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening the desired behavior.
Question 6
1 / 1 pts
True or False: When workers are not motivated to achieve organizational goals, the fault is often with the leader.
True False Correct! The leader is often at fault when workers lack motivation.
Question 7
1 / 1 pts
True or False: Empowerment is power-sharing, the delegation of power or authority to subordinates in the organization.
True False Correct! Empowerment refers to power-sharing, the delegation of power or authority to subordinates in the organization. Empowerment can enhance motivation by meeting the higher-
level needs of employees. In addition, leaders greatly benefit from the expanded capabilities that employee participation brings to the organization.
Incorrect
Question 8
0 / 1 pts
True or False: Hygiene factors fulfill high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
True False Try again. Refer to Chapter 8, Two-Factor Theory, in the textbook.
Question 9
1 / 1 pts
True or False: According to the equity theory, employees make comparisons of what they put into a job and the rewards they receive relative to those of other people in the organization.
True False Correct! People evaluate equity by a ratio of inputs to outcomes. That is, employees make comparisons of what they put into a job and the rewards they receive relative to those of other people in the organization.
Question 10
1 / 1 pts
Influences on channel richness include all EXCEPT which of the following?
the ability to handle multiple cues simultaneously the ability to handle one-way, slow, impersonal feedback the ability to facilitate rapid, two-way feedback the ability to establish a personal focus for the communication Correct! The ability to handle one-way, slow, impersonal feedback is not a way to channel richness.
Question 1
1 / 1 pts
Messages transmitted through action and behaviors are called __________.
nonverbal communication channel richness discernment communication champion
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Correct! Nonverbal communication involves messages transmitted through action and behavior.
Question 2
1 / 1 pts
True or False: When workers are not motivated to achieve organizational goals, the fault is often with the leader.
True
False Correct! The leader is often at fault when workers lack motivation.
Question 3
1 / 1 pts
True or False: People with a high need for achievement tend to enjoy work that is entrepreneurial
and innovative.
True False Correct! High achievers enjoy innovative and entrepreneurial work.
Question 4
1 / 1 pts
Discernment involves all EXCEPT which of the following?
detecting unarticulated messages hidden below the surface paying attention to patterns and relationships listening carefully for undercurrents that have yet to emerge trying to convince others to agree with a point of view Correct! Discernment does not require leaders to convince others to agree.
Question 5
1 / 1 pts
The person who persuades others and influences them to accomplish the vision is called a __________.
manager CEO communication champion decoder
Correct! A communication champion persuades and influences.
Question 6
1 / 1 pts
True or False: Hygiene factors fulfill high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
True False Correct! Hygiene factors work in the area of lower-level needs, and their absence causes dissatisfaction. Inadequate pay, unsafe working conditions, or a noisy work environment will cause people to be dissatisfied, but their correction will not cause a high level of work enthusiasm and satisfaction.
Question 7
1 / 1 pts
A manager's role is that of "information processor," whereas a leader's role is __________.
to communicate the big picture the vision to serve as a communication champion to communicate written information, facts, and data both to communicate the big picture the vision and to serve as a communication champion
Correct! The leader communicates the vision while championing communication.
Question 8
1 / 1 pts
Intrinsic rewards _________________.
come from the satisfaction received by performing a particular action
are given by another person, typically a supervisor include pay raises and promotions appeal to the "lower" needs of individuals
Correct! Intrinsic rewards come from the internal satisfaction and enjoyment a person receives in
the process of performing a particular action. Solving a problem to benefit others may fulfill a personal mission, or the completion of a complex task may bestow a pleasant feeling of accomplishment.
Question 9
1 / 1 pts
Influences on channel richness include all EXCEPT which of the following?
the ability to handle multiple cues simultaneously the ability to handle one-way, slow, impersonal feedback the ability to facilitate rapid, two-way feedback the ability to establish a personal focus for the communication Correct! The ability to handle one-way, slow, impersonal feedback is not a way to channel richness.
Question 10
1 / 1 pts
True or False: Empowerment is power-sharing, the delegation of power or authority to subordinates in the organization.
True False Correct! Empowerment refers to power-sharing, the delegation of power or authority to subordinates in the organization. Empowerment can enhance motivation by meeting the higher-
level needs of employees. In addition, leaders greatly benefit from the expanded capabilities that employee participation brings to the organization.
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