INFORMATION PRESENTATION - Assessment 2A

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University of Nairobi *

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223

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Communications

Date

Nov 24, 2024

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docx

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8

Uploaded by CoachDangerMandrill4

1 INFORMATION PRESENTATION PART A Student’s Name: Institution Affiliation: Course Name and Number: Instructor’s Name:
2 Information Presentation Part A Part A: Three Essential Behaviors and Three Other Micro Skills That Are Needed to Form a Professional/Collegial Relationship Crucial Behaviors: Empathy: To be empathetic means to understand and experience another person's feelings. It means putting yourself in their position, acknowledging their emotions, and reacting with kindness and understanding (Geldard et al., 2016). In a work setting, empathy builds rapport and trust by creating stronger bonds with clients or coworkers. Non-judgmental-judgmental with unconditional positive regard: Being accepting of others and not passing judgment on them based on their behaviour or beliefs is a sign of having an open mind. It means treating people with kindness and respect rather than passing snap decisions or criticism. An act of unconditional positive regard is extending sincere encouragement and validation without any conditions. Genuineness: Sincerity and authenticity in interactions are components of genuineness. It entails speaking honestly and without pretence about your intentions, feelings, and thoughts. This conduct fosters an environment of openness and trust, opening doors for deeper professional relationships. Micro skills:
3 Paraphrasing: The skill of rewording someone else's words in your own is known as paraphrasing. It exemplifies attentive listening and shows that you are interested in learning about their perspective. This micro-skill makes sure that everyone is on the same page and helps to clarify information. Reflecting: Reflecting entails giving voice to the feelings and opinions that someone else has expressed. It affirms their experiences and shows that you are sensitive to their emotional state. This micro skill, which communicates empathy and understanding, is particularly important in circumstances where emotional support is needed. Summarizing: Condensing a discussion or a set of ideas into a brief synopsis is the act of summarizing. It makes sure that important details are noticed and highlights the main lessons. In professional settings where complex information needs to be communicated effectively, this micro skill comes in very handy. In a professional or collegial setting, these behaviours and micro-skills work together to create a foundation for successful communication, understanding, and cooperation. They create an atmosphere of mutual respect, trust, and assistance, which eventually results in more contented and productive work environments. Part B: Why Each Behavior or Micro Skill is Fundamental to Creating a Professional/Collegial Relationship
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