INFORMATION PRESENTATION - Assessment 2A..edited
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INFORMATION PRESENTATION PART A
Student’s Name:
Institution Affiliation:
Course Name and Number:
Instructor’s Name:
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Information Presentation Part A
Part A: Three Essential Behaviors and Three Other Micro Skills That Are Needed to Form
a Professional/Collegial Relationship
Crucial Behaviors:
Empathy:
To be empathetic means to understand and experience another person's feelings. It means
putting yourself in their position, acknowledging their emotions, and reacting with kindness and
understanding (Geldard et al., 2016). In a work setting, empathy builds rapport and trust by
creating stronger bonds with clients or coworkers.
Non-judgmental-judgmental with unconditional positive regard:
Being accepting of others and not passing judgment on them based on their behaviour or
beliefs is a sign of having an open mind. It means treating people with kindness and respect
rather than passing snap decisions or criticism. An act of unconditional positive regard is
extending sincere encouragement and validation without any conditions.
Genuineness:
Sincerity and authenticity in interactions are components of genuineness. It entails
speaking honestly and without pretence about your intentions, feelings, and thoughts. This
conduct fosters an environment of openness and trust, opening doors for deeper professional
relationships.
Micro skills:
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Paraphrasing:
The skill of rewording someone else's words in your own is known as paraphrasing. It
exemplifies attentive listening and shows that you are interested in learning about their
perspective. This micro-skill makes sure that everyone is on the same page and helps to clarify
information.
Reflecting:
Reflecting entails giving voice to the feelings and opinions that someone else has
expressed. It affirms their experiences and shows that you are sensitive to their emotional state.
This micro skill, which communicates empathy and understanding, is particularly important in
circumstances where emotional support is needed.
Summarizing:
Condensing a discussion or a set of ideas into a brief synopsis is the act of summarizing.
It makes sure that important details are noticed and highlights the main lessons. In professional
settings where complex information needs to be communicated effectively, this micro skill
comes in very handy.
In a professional or collegial setting, these behaviours and micro-skills work together to
create a foundation for successful communication, understanding, and cooperation. They create
an atmosphere of mutual respect, trust, and assistance, which eventually results in more
contented and productive work environments.
Part B: Why Each Behavior or Micro Skill is Fundamental to Creating a
Professional/Collegial Relationship
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Behaviours
Empathy:
Empathy is the cornerstone of any professional or collaborative relationship, serving as
the emotional link between people on a deeper level. This conduct entails understanding others'
emotions as well as experiencing them with them, which facilitates a deep comprehension of
their viewpoints, worries, and driving forces. Establishing rapport and building trust involves
validating their experiences and feelings. This behaviour is due to the fact that individuals who
show a genuine understanding of their emotions tend to be more likable and establish a
foundation of mutual respect and trust.
Being non-judgmental and showing unconditional positive regard
Given the variety of viewpoints and methods that exist in any workplace, it is essential to
establish a respectful and accepting environment in professional relationships. The capacity to let
go of snap decisions and criticisms in favour of accepting alternative perspectives promotes an
inclusive culture and reduces the likelihood of conflict (
Karman, 2020)
. When combined with
unconditional positive regard—support is given without asking for anything in return—this
behaviour strengthens one's sense of intrinsic worth. Consequently, this fosters a sense of safety
and inclusion, which are critical components in developing a cooperative and effective work
environment.
Genuineness:
In professional relationships, trust is based on authenticity. Transparency begins with
people communicating honestly, without pretence or ulterior agendas. This sincerity conveys
dependability and honesty, reassuring clients and coworkers that they are speaking with a
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straightforward individual. Such openness promotes reciprocity, which fosters an atmosphere
conducive to productive teamwork and open communication.
Micro skills
Paraphrasing:
The micro skill of paraphrasing is crucial for exhibiting attentive listening and
guaranteeing precise understanding. It entails restating facts in one's own words, offering a
crucial chance for verification and clarification. This micro skill reduces misunderstandings and
aligns perspectives, making it an essential tool for fostering effective collaboration in a
professional setting where accuracy and clarity are crucial.
Reflecting:
Reflection enables people to recognize and validate the feelings that their clients or
coworkers have expressed. This micro skill lets them know that their emotions are valued and
understood in addition to being heard (
McCarthy et al., 2018)
. This micro skill is essential for
establishing trust and offering emotional support in a professional setting. It establishes a secure
environment where people can express themselves, knowing that their feelings are understood
and valued.
Summarizing:
Reducing complex information into manageable, understandable points is the process of
summarizing. When it comes to professional settings where accuracy and efficiency are critical,
this micro-skill is invaluable. People can make sure that important information is remembered
and noticed by emphasizing key takeaways. This micro-skill ultimately improves productivity
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and the success of the professional relationship by ensuring that everyone involved agrees and
facilitating effective decision-making.
Part C: How These Micro-skills and Behaviors Might be Used When Working Within
Culturally Diverse Populations
Micro skills
Paraphrasing: The micro skill of paraphrasing becomes more important in environments
with a diversity of cultural backgrounds. It is an essential tool for verifying understanding,
especially when dealing with subtleties in language or expressions. For example, paraphrasing is
helpful in clarifying meanings and promoting understanding when working with people from
Asian cultures such as Japan, where indirect communication is common.
Reflecting: When working with diverse populations, the process of reflecting emotions
calls for a nuanced approach. Regarding the expression and interpretation of emotions, different
cultures may have different norms. For instance, it might be less common in some Middle
Eastern cultures to openly express particular emotions (Birks et al., 2020). Reflecting emotions,
therefore, requires awareness of the person's comfort level and cultural sensitivity.
Summarizing: In multicultural settings, where there may be language barriers or a range
of communication styles, summarizing is especially important. Summarizing the main ideas from
a conversation or meeting aids in bringing the expectations and understandings of a diverse team
together. For example, summarizing helps a team of people from different European nations who
have different communication styles to harmonize viewpoints and ensure cohesive progress.
Behaviors:
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Empathy: Cultural variations have a significant impact on how emotions are expressed
and understood, necessitating a culturally aware approach to empathy. For instance, people in
some East Asian cultures might be more reluctant to express their innermost feelings, especially
in work-related settings. Acknowledging and honouring these cultural nuances makes empathy
demonstrations more genuine and impactful.
Unconditional positive regard and nonjudgment: This behaviour demands particular
attention in settings with a diversity of cultural backgrounds. It is important to approach people
from various cultures with an open mind because they bring unique viewpoints and convictions
with them. For example, being non-judgmental and exhibiting unreserved admiration when
communicating with colleagues from cultures with collectivism (many Asian cultures), where
harmony among individuals and common ground may hold a greater significance, promotes an
increased encompassing and mutually beneficial atmosphere at work.
Genuineness: In environments with varying cultural backgrounds, sincerity is still
essential for fostering professional and team relationships. In all interactions, genuineness and
authenticity lay the groundwork for openness and trust, irrespective of cultural background. This
conduct ensures that coworkers or clients from other cultures perceive a consistent and honest
approach by communicating dependability and integrity. Sincerity is a universal symbol of
respect and integrity when interacting with people from different cultural backgrounds. It creates
a space where candid dialogue and teamwork can thrive.
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References
Birks, M., Davis, J., & Chapman, Y. B. (2020).
Professional and therapeutic communication
ebook
. Oxford University Press Australia and New Zealand
.
https://lesa.on.worldcat.org/oclc/1241447631
Geldard, D., Geldard, K., & Foo, R.Y. (2016).
Basic personal counselling: a training manual for
counsellors
(8th ed.). Chapter 5 (Joining and Listening) Cengage Learning: Australia.
Accessed at:
https://ebookcentral-proquest-
com.torrens.idm.oclc.org/lib/think/reader.action?docID=6335458&ppg=46
Karman, A. (2020). Flexibility, coping capacity and resilience of organizations: between synergy
and support.
Journal of Organizational Change Management
,
33
(5), 883–907.
https://www.emerald.com/insight/content/doi/10.1108/JOCM-10-2019-0305/full/html
McCarthy Veach, P., LeRoy, B. S., Callanan, N. P., McCarthy Veach, P., LeRoy, B. S., &
Callanan, N. P. (2018). Listening to patients: Primary empathy skills.
Facilitating the
Genetic Counseling Process: Practice-Based Skills
, pp. 77–110.
https://link.springer.com/chapter/10.1007/978-3-319-74799-6_4