Module 5 Project One
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Southern New Hampshire University *
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CJ 140
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Communications
Date
Jun 4, 2024
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docx
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6
Uploaded by DeaconMetalHamster34
Module Five Project One
Madison C. Melvin
Southern New Hampshire University
Criminal Justice – 140 – Communication Skills
Doctor Ronald McDaniel
April 3, 2022
Verbal strategy for fellow corrections worker:
I used face-to-face communication and professional language when I explained to my fellow worker what I had observed, and why I wanted to go search the visitation room. I then informed the worker of what I found in the room and what we needed to do from that point forward. We quickly made a plan and executed it. Verbal strategy for female visitor:
I used face-to-face communication and spoke in a calm, clear, and professional tone in order to keep the situation calm and controlled. I explained to the visitor what was happening and made sure to communicate effectively what was going to happen at that point. Verbal strategy for the children:
I used a friendly and calm tone while speaking with the children face-to-face. I was as honest as possible, to keep them calm, and advised them they were okay and that their mother just needed to speak with a worker for a few minutes. Verbal strategy for the inmate:
I used face-to-face communication and interview skills to speak with the inmate about what was found. I spoke in a professional and calm matter, to keep control of the situation. Nonverbal strategy for the fellow worker:
I used nonverbal cues with my fellow worker by signaling to him that something was wrong, but remaining calm and not showing any nonverbal cues to the inmate and visitor. I gave my fellow worker a quick hand signal that we use to indicate something isn’t right, so that they knew after the visitation we needed to speak with the visitor and inmate. Nonverbal strategy for the female visitor: I used the nonverbal communication styles of kinesics and proxemics (Grubb & Hemby, 2018). I
made sure to position myself between her and the children, and I walked closely next to her, in order to easily maintain control of her if she would have tried to flee the facility. Nonverbal strategy for the children:
I used kinesics and proxemics for the children as well, but I used these styles in a friendly and calming way. I kneeled down to speak to them, so I wasn’t standing over them, and I positioned my body in a welcoming way to try and keep them calm. Nonverbal strategy for the inmate:
I used kinesics while speaking with the inmate by maintaining an opening and welcoming body language, so the inmate was more comfortable speaking to me. I also used paralanguage (Grubb & Hemby, 2018) in order to show the inmate that I wasn’t trying to blame him, or accuse him, but rather have a conversation with a calm and soft voice. Adjusted communication style and approach with fellow corrections worker: I adjusted from using hand signals and cues in the nonverbal communication, to using legalese and the “KISS” communication style (Grubb & Hemby, 2018) to verbalize what was going on. I
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used these styles because it was quicker and easier to get the information passed onto my fellow worker. Adjusted communication style and approach with female visitor:
I adjusted from primarily using nonverbal communication with her, to using verbal communication of problem solving and persuading (Grubb & Hemby, 2018) in order to empathize with her and get more information from her about the incident in a more effective way
than interrogating her. Adjusted communication style and approach with the children:
I did not change my communication style or approach with the children. I continued to use calm and welcoming body language and used a calm voice, in order to keep the children calm. Adjusted communication style and approach with the inmate: I started the interview with a calm, and more friendly conversation style, then adjusted into a more professional persuading style, so to get more information from the inmate after building a report with him. Crisis communication techniques: I used problem-solving and active listening (Grubb & Hemby, 2018) to de-escalate the situation when it began to get out of hand. After we separated the children from the mother, the children began to worry and get concerned, which made the mother’s behavior escalate and began anger. I continued to remind the mother of what needed to happen and assured her the children were okay and being watched by a fellow worker. I actively listened to her as she told me what was going on that day, which seemed to help her calm down knowing I was actually listening to her.
How might the situation have turned if you had changed your approach to one of the audiences you addressed? The situation could have been much worse if we separated the children from the mother and went directly into blaming and directing (Grubb & Hemby, 2018), rather than problem-solving and persuading. If I did not continue to assure the mother that her children were okay and if my voice or body language was different, the mother could have continued to escalate her behavior, instead of calming down and speaking to me.
References
Grubb, R., & Hemby, K. (2018). Effective Communication in Criminal Justice
. SAGE Publications, Inc.
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