Module 5 Project One

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Southern New Hampshire University *

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CJ 140

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Communications

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Jun 4, 2024

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docx

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Module Five Project One Madison C. Melvin Southern New Hampshire University Criminal Justice – 140 – Communication Skills Doctor Ronald McDaniel April 3, 2022

Verbal strategy for fellow corrections worker: I used face-to-face communication and professional language when I explained to my fellow worker what I had observed, and why I wanted to go search the visitation room. I then informed the worker of what I found in the room and what we needed to do from that point forward. We quickly made a plan and executed it. Verbal strategy for female visitor: I used face-to-face communication and spoke in a calm, clear, and professional tone in order to keep the situation calm and controlled. I explained to the visitor what was happening and made sure to communicate effectively what was going to happen at that point. Verbal strategy for the children: I used a friendly and calm tone while speaking with the children face-to-face. I was as honest as possible, to keep them calm, and advised them they were okay and that their mother just needed to speak with a worker for a few minutes. Verbal strategy for the inmate: I used face-to-face communication and interview skills to speak with the inmate about what was found. I spoke in a professional and calm matter, to keep control of the situation. Nonverbal strategy for the fellow worker:

I used nonverbal cues with my fellow worker by signaling to him that something was wrong, but remaining calm and not showing any nonverbal cues to the inmate and visitor. I gave my fellow worker a quick hand signal that we use to indicate something isn’t right, so that they knew after the visitation we needed to speak with the visitor and inmate. Nonverbal strategy for the female visitor: I used the nonverbal communication styles of kinesics and proxemics (Grubb & Hemby, 2018). I made sure to position myself between her and the children, and I walked closely next to her, in order to easily maintain control of her if she would have tried to flee the facility. Nonverbal strategy for the children: I used kinesics and proxemics for the children as well, but I used these styles in a friendly and calming way. I kneeled down to speak to them, so I wasn’t standing over them, and I positioned my body in a welcoming way to try and keep them calm. Nonverbal strategy for the inmate: I used kinesics while speaking with the inmate by maintaining an opening and welcoming body language, so the inmate was more comfortable speaking to me. I also used paralanguage (Grubb & Hemby, 2018) in order to show the inmate that I wasn’t trying to blame him, or accuse him, but rather have a conversation with a calm and soft voice. Adjusted communication style and approach with fellow corrections worker: I adjusted from using hand signals and cues in the nonverbal communication, to using legalese and the “KISS” communication style (Grubb & Hemby, 2018) to verbalize what was going on. I

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