CHCCCS006
Facilitate individual service planning and delivery
Task 3
Plan service delivery for
at least three people
, following the process requirements of service planning tools. During the planning process demonstrate respect for the client’s perspective and manage any conflict or differences.
How will I Work collaboratively with the client and other stakeholders to:
Establish goals and develop strategies for achievement?
Kenneth – Whilst discussing Kenneth's current issues, I use active listening and a non-judgemental approach to identify his needs and work on goals and strategies. To do this, I work with Kenneth to identify
his strengths and capacities. Using a strengths-based approach, I discuss what Kenneth enjoys and has confidence in and what he would like to achieve. As his daughter is there also, I ask her opinion of her dad’s strengths too and make a note.
I promote client participation by explaining that it would be great if
we work out a plan together, that way we can ensure we will be selecting the right pathway for Kenneth and he can be involved in selecting the services that are best suited for him, he can help set his own goals and be accountable for the outcome.
Together we establish Kenneth’s interrelated needs
which are around Home care and transportation. We plan an integrated approach in which I offer him a combined service delivery with the Community Centre’s home care department and registering for My Aged Care, where he will be able to access social support for his outings in the community or can use our volunteer bus transportation when he feels ready to travel alone, but still collected from his home.
We run through a Risk Assessment, Kenneth feels he will not be able to travel anywhere unsupported at this stage due to feelings of being overwhelmed with managing on his own in the community, so we
strategise that social support will be the best option for the time being.
I document the plan
in my organisations computer system and ensure it is privacy protected. Documentation will include basic client details, name, address, email, telephone number, Date of birth, Previous case notes and reports form other stakeholders, client needs, goals and strategies, case notes and dates for actioning.
Cynthia
In my consultation with Cynthia and her interpreter, I actively listen to what has been working for her so far with her reconnection to community and use the information gathered to highlight her strengths and
capabilities,
Cynthis is very creative and her strengths are being good at art, it also acts as a form of meditation for her and helps with her anxiety issues. I promote client participation by checking what days, times and locations would be best for her and give her autonomy over which art class would be most suited to her needs. As she has chosen to use the class at our
