Student Assessment Guide for BSBOPS601 Business Plans

Student Assessment Guide: BSBOPS601 Develop and implement business plans

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Copyright 2023  Australian College of Business Intelligence All rights reserved Version: 23.0 Date Modified: September 2023 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence. Disclaimer: The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 2 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Content 1. Assessment Information ...................................................................................................... 4 A. Purpose of assessment ........................................................................................................................ 4 B. What you are required to do ............................................................................................................... 4 C. Competencies being assessed ............................................................................................................. 4 D. Important resources for completing this assessment .......................................................................... 5 E. A note on plagiarism and referencing .................................................................................................. 5 F. A note on questions with role plays ..................................................................................................... 6 G. Instructions for completing this assessment ....................................................................................... 6 2. Assessment Coversheet ....................................................................................................... 8 3. Assessment Questions ......................................................................................................... 9 A. Task A - Demonstrate knowledge of business plans ............................................................................ 9 B. Task B - Prepare for a business plan ................................................................................................... 14 C. Task C - Develop a business plan ........................................................................................................ 19 D. Task D - Review performance ............................................................................................................ 19 4. Student Self Checklist ........................................................................................................ 26 Student Assessment Guide: BSBOPS601 Version: v23.0 Page 3 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans 1. Assessment Information A. Purpose of assessment This assessment will develop your skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans. B. What you are required to do For this assessment, you are required to complete 4 tasks:  Task A – Demonstrate knowledge of business plans  Task B – Prepare for a business plan  Task C – Develop a business plan  Task D – Review performance All tasks of this assessment require you to use the provided case study information relating to the fictional company Ozhouse Clean. C. Competencies being assessed Elements To achieve competency in this unit you must demonstrate your ability to: 1. Establish business plan 2. Implement business plan 3. Respond to performance data Performance Evidence Evidence of the ability to: Student Assessment Guide: BSBOPS601 Version: v23.0 Page 4 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans  Develop and implement at least one business plan. Knowledge Evidence You must demonstrate knowledge of:  Organisational and legislative frameworks required for the development of business plans, including: o Pre-existing strategic, business and operational plans o Business vision, mission, values and objectives o Permits or licences that may be required for new activity  Processes for developing and monitoring business plans  Customer needs and budgeting information  Performance objectives and measures, including key results indicators  Stakeholders involved in the development of business plans For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBOPS601 D. Important resources for completing this assessment To complete this assessment, please refer to the following resources provided on Moodle:  BSBOPS601 Develop and implement business plans learner guide  BSBOPS601 Observation checklist  BSBOPS601 Marking Guide  BSBOPS601 Case study folder  Additional student assessment information Student Assessment Guide: BSBOPS601 Version: v23.0 Page 5 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans E. A note on plagiarism and referencing Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at the end of your assessment. All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never copy another person’s work. F. A note on questions with role plays Task C, Question C1 and Task D, Question D6 involve role plays. For these questions, as outlined below, you will be assessed on your ability to role play being a Senior Manager at Ozhouse Clean. These questions requires you to lead a meeting and take notes on what is discussed. Your Trainer & Assessor will also observe your meeting for Task C, Question C1. Please note: You will also need to attend separate meetings organised by other students whereby you role play being other people. This allows other students in your unit to also role play being the Senior Manager. You do not need to take notes at meetings during which you are not role playing being the Senior Manager. G. Instructions for completing this assessment Answer the questions below using the spaces provided:  Answer all parts of each question  Use your own words and give examples wherever possible  The quality of your answer is more important than how long it is  Enter your answers in this document You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources. Submission via Moodle Student Assessment Guide: BSBOPS601 Version: v23.0 Page 6 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle. NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 7 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans 2. Assessment Coversheet Candidate Name: Student ID: Contact Number: Email: Trainer / Assessor Name: Qualification: BSB60420 Advanced Diploma of Leadership and Management Units of Competency: BSBOPS601 Develop and implement business plans Assessment Tasks: ☐ A. Demonstrate knowledge of business plans ☐ B. Prepare for a business plan ☐ C. Develop a business plan ☐ D. Review performance Due Date: Date Submitted: Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick): ☐ Assessment information ☐ Submitting assessments ☐ Plagiarism and referencing I declare this assessment is my own work and where the work is of others, I have fully referenced that material. Name (please print): Candidate signature: Date: 3. Assessment Questions Student Assessment Guide: BSBOPS601 Version: v23.0 Page 8 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans A. Task A - Demonstrate knowledge of business plans Task A instructions Answer the questions below to demonstrate your knowledge of business plans. A1. Read a case study “OzHouse Clean” provided in a separate document. Assume that you are developing a business plan for OzHouse Clean company. a) List three reasons why Organisational and legislative frameworks require companies to develop business plans. b) Outline what the business vision, mission, values and objectives are and what valuable information does each provide in business planning. Answer in 120-200 words. Write your answer here A2. Explain the key steps involved in developing a business plan. Outline three areas that the initial business planning process may address. Answer in 100-200 words. Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 9 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans A3. Describe five common components of a business plan. Answer in 100-200 words. Write your answer here A4. Outline the process for monitoring the implementation of the business plan You can describe the process, list the key steps, or use a flow chart. Answer in 100-150 words or use a flow chart. Write your answer here A5. Assume that you are developing a business plan for a local café in your area. a) Provide at least three (3) examples of customer needs and why you should consider them important. b) What is budgeting information used for? Identify two (2) budgetary considerations when developing the business plan. Answer in 150-200 words. Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 10 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans A6. Explain the relationship between performance objectives and key performance indicators in a business plan. Answer in 100-200 words. Write your answer here A7. Explain why it is important for a business to use a range of performance measures within its business plan. Answer in 100-200 words. Write your answer here A8. If a business plan has an objective of improving customer satisfaction, identify at least three performance measures that could be used to measure customer satisfaction. Answer in 100-200 words. Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 11 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans A9. Identify key stakeholders who may be involved in business planning. Then explain how they are involved. Answer in 100-200 words. Write your answer here A10. Describe what information can be obtained from pre-existing strategic, business, and operational plans to inform writing a new business plan. Answer in 100-200 words. Write your answer here A11. When initiating a new business activity that may require a permit or licence, describe at least three permit/licence requirements to consider. Answer in 100-200 words. Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 12 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans B. Task B – Prepare for a business plan Task B instructions You are a senior manager at Ozhouse Clean. You are to develop a business plan for the company. To do so, you will: • Analyse and research the aspects of a business relevant to the business plan • Write a business plan • Implement the business plan • Monitor, evaluate and respond to performance relating to the business plan In Task B, you will research and analyse the Ozhouse Clean business in preparation for developing its business plan. Read the “BSBOPS601 Case study information” document provided on Moodle, then answer the questions below. B1. Describe the legislative and regulatory requirements relevant to developing your business plan. Make sure you address: a) What are the legislation/regulatory requirements called? b) How are the legislation/regulatory requirements relevant to the business and its business plan c) How are the legislation/regulatory requirements relevant to you as you perform your role? Answer in 100-200 words. Write your answer here B2. Describe the organisational requirements relevant to developing your business plan. Make sure Student Assessment Guide: BSBOPS601 Version: v23.0 Page 13 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans you address: a) What is the business’ vision? b) What is the business’ mission? c) What are the business’ values? d) What are the objectives and goals of the business? e) What are the financial targets of the business? f) What are the management arrangements/organisational structure of the business? You describe this using a diagram and/or words. g) What are the business’s current marketing strategies? h) What is the pricing structure of the business? i) Does the business have any established pre-existing strategic, business, and/or operational plans? What requirements are? j) Are there any other organisational requirements that you need to consider when developing the business plan? Answer in 250-500 words. Write your answer here B3. Research and describe the market requirements for Ozhouse Clean. Make sure you address the following questions: a) What does the market want? b) What is an acceptable price point? c) What are the quality expectations? d) Are there opportunities for different quality/price point options? e) What are other market requirements? Answer in 150-300 words. Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 14 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans B4. Research and analyse the competitors of Ozhouse Clean. Make sure you address the following questions: a) Who are your competitors? b) What are your competitors’ business models/approaches? c) What is your competitors’ market position and brand awareness? d) What are the geographic locations of your competitors? e) What is the pricing of your competitor? f) What is your competitors’ sales channels? NOTE: Make sure you analyse at least two competitors and include mathematical information in your research such as, but not limited to: • price options for products or services • labour costs • resource costs • number of competitors • percentage market share of competitors • number of customer reviews and ratings Answer in 150-300 words. Write your answer here B5. Research and describe: a) Industry trends that relate to Ozhouse Clean Student Assessment Guide: BSBOPS601 Version: v23.0 Page 15 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans b) Marketing trends that relate to Ozhouse Clean Answer in 100-200 words. Write your answer here B6. Analyse the Ozhouse Clean business and its objectives. Then address the following questions: a) What are the strengths of the business? b) What are the weaknesses of the business? c) Are there any opportunities for improvement? d) What are the existing or future threats to your business? Answer in 150-300 words. Write your answer here B7. You now need to propose performance and productivity targets. Make sure you: a) Outline key aspects of business you’ll focus on in the business plan b) Detail productivity and performance targets related to each key aspect. You must include at least one financial indicator, such as revenue. NOTE: Key aspects could be areas such as, but not limited to: Student Assessment Guide: BSBOPS601 Version: v23.0 Page 16 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans • Staffing • Logistics • Manufacturing • Financial processes • Marketing • Customer care • Social responsibility Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 17 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans C. Task C – Develop a business plan Task C instructions Task C follows on from Task B. You now need to build on the planning and preparation you did in Task B to develop a new business plan for Ozhouse Clean. Ensure you have read the “BSBOPS601 Case study information” document provided on Moodle, then answer the questions below. C1. THE SCENARIO: You now need to consult with others on performance objectives and measures. Set up a meeting with:  The owners of Ozhouse Clean, as role played by other students in your unit  The Administrative Manager, as role played by another student in your unit NOTE: Your Trainer & Assessor will also observe this meeting and complete an observation checklist WHAT YOU NEED TO DO BEFORE YOUR MEETING: Organise a day and time for your meeting, in line with the availability of other students in your unit as well as your Trainer & Assessor. This meeting should take no more than 10 minutes. You are required to lead the meeting. Prior to the meeting ensure you have read the instructions below on what you’ll be required to do during the meeting and prepare as necessary. WHAT YOU NEED TO DO DURING YOUR MEETING: Use the meeting to:  Present your proposed key aspects of the business and related productivity and performance targets, as developed in Task B.  Seek the meeting participants’ input to reach an agreement on the final targets As part of the meeting, you are required to demonstrate your ability to: • Lead a team Student Assessment Guide: BSBOPS601 Version: v23.0 Page 18 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans • Facilitate group interaction • Influence the direction of the outcomes of the meeting • Present information and seek advice using appropriate language • Listen to the views of others • Ask questions to clarify and confirm understanding Ensure you take note of what you discuss during the meeting. WHAT YOU NEED TO DO AFTER YOUR MEETING: Record notes of what was discussed during your meeting, including any feedback received. Answer in 75-150 words. Meeting notes Write your answer here C2. Develop a written business plan for Ozhouse Clean that includes: a) A description of the business, including current products, services or programs and its strengths, weaknesses, opportunities, and threats. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 19 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans b) Key business aspects to be addressed and the products/services/initiatives that will support the key aspects c) Agreed performance objectives and measures, including financial indicators, of key aspects of your business and how they will be measured d) Financial, physical, and human resource requirements, including skilled labour requirements e) Regulatory requirements f) Marketing strategy NOTE: Skilled labour involves work that requires skills that have usually been trained for, such as Trainers, Accountants, Mechanics, Project Leaders, Human Resources personnel etc. Answer in 400- 900 words using the template below. Business Plan for Ozhouse Clean Duration of Plan Instructions: write what years your plan covers Business Description Instructions: Describe the business and the environment it operates in. What are the current products, services and/or programs offered by the business? What are the strengths, weaknesses, opportunities, and threats for your business? Products, services and/or initiatives Instructions: Which key aspects of the business does this Business Plan focus on? Describe the desired products, services and/or initiatives that will support the key aspects. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 20 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Productivity and performance objectives and measures Instructions: What are the performance and productivity targets (including financial indicators) to address the key aspects? How will the targets be monitored and measured (i.e., what is the performance measurement system for the target)? Product/Service/Initiative Target Measurement system Resource requirements Instructions: What financial resources are required for the Business Plan to be implemented? What physical resources are required for the Business Plan to be implemented? Which human resources are required for the Business Plan to be implemented (including at least one skilled labour requirement)? Regulatory requirements Instructions: What are the regulatory requirements for the Business Plan and its related operations? Student Assessment Guide: BSBOPS601 Version: v23.0 Page 21 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans C3. Draft an email to the owners of Ozhouse Clean and the Administrative Manager to communicate the business plan to them. In your email, summarise the contents of the business plan. The text of the email should be in grammatically correct English and written in an appropriate business-like style. Answer in 100-200 words. Write your answer here C4. You now need to confirm that skilled labour is available to implement the plan. Describe how you have confirmed that skilled labour is available. NOTE: You will need to review the staff list provided in the case study. Then highlight the available skilled labour. Answer in 75-100 words. Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 22 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Student Assessment Guide: BSBOPS601 Version: v23.0 Page 23 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans D. Task D – Review performance Task D instructions One year has passed, and your business plan has been implemented. You now need to monitor, review and evaluate your business plan. The revenue for the recent Financial Year was $400,000. Costs were $360,000. Ozhouse Clean has 14 new regular customers who have been looking for an eco-friendly cleaner. Carpet cleaning has commenced. With one carpet clean booked per month. Sarah has renewed and paid the public insurance liability policy. A marketing assistant and one permanent cleaner have been employed. The marketing assistant has described their understanding of the job role as follows:  I run marketing strategies using a range of channels (including social media).  I develop sales solutions to meet customer needs.  I run marketing campaigns.  I check social media to review customer feedback. The marketing assistant has requested that she has clear performance requirements, such as:  Run weekly social media posts.  Respond to every review comment.  Personally call each customer once a quarter.  Research one new service every quarter. So far, the marketing assistant has found 18 positive reviews and 2 negative reviews online but is unsure of how to respond to negative comments in a positive and proactive way. The marketing assistant is intimidated by commercial customers and has been hesitant to reach out personally. Amanda has purchased an industrial carpet cleaner and trained the permanent cleaner to use the machine. This training included a demonstration of how to safely lift and manoeuvre heavy objects according to Workplace Health and Safety requirements. Environmentally friendly products have been sourced, but they are more expensive than anticipated ($12,000 per month). The owners have requested that the business targets at least two carpet cleaning customers a month. There have been numerous requests from businesses who have been required to shut down due to COVID-19 exposure for specialised COVID-19 cleans. Unfortunately, the business is not set up to provide such services. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 24 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans D1. Ozhouse Clean’s cleaning staff were exposed to COVID-19 while attending an informal work function at a nearby restaurant. Draft three emails showing a prompt response to the situation: a) The first email should be to all customers to explain the situation, apologize for the inconvenience and offer a goodwill gesture, such as a discount or a free carpet clean. b) The second email should be to the Directors to explain the situation and outline your communication strategy. c) The third email should be to the cleaning staff to empathise and help if required. Answer in 200-400 words. Write your answer here D2. Write a report on the business’ performance. In your report: a) Summarise the business performance b) Evaluate the key aspects of your business against the planned objectives c) Review the performance indicators in your business plan (identify at least one change) d) Evaluate the legislative compliance of your business e) Identify the underperformance of staff members f) Analyse the strengths and weaknesses of the business plan g) Identify any variations required to the business plan (at least one) h) Develop a review process for the business plan. The process should include: - How will you monitor and control the performance and results achieved - What management processes will you follow to address issues with the performance and results - You can describe the processes, list their steps, or use a smart chart. Answer in 500-700 words. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 25 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Report on key aspects of business for Ozhouse Clean Date Instructions: write the date that you finish writing the report Summary of business performance Instructions: What are the business results? Evaluation of results Instructions: How have key aspects performed against the performance and productivity objectives? Performance indicators Instructions: Are the financial indicators realistic and achievable? Are other performance indicators realistic and achievable? What changes do you suggest (at least one)? Legislative compliance Instructions: Are any staff members underperforming? Which areas do they need to improve in? Student Assessment Guide: BSBOPS601 Version: v23.0 Page 26 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Underperformance Instructions: Identify the underperformance of staff members Strengths and weaknesses of the business plan Instructions: Identify any strengths and weaknesses of your business plan. Variations Instructions: Identify any variations required to the business plan (at least one). Develop a Review Process Instructions: Develop a review process for the business plan. The process should include:  How will you monitor and control the performance and results achieved  What management processes will you follow to address issues with the performance and results  You can describe the processes, list their steps, or use a smart chart. D3. Update your business plan to address at least one variance and to refine the performance Student Assessment Guide: BSBOPS601 Version: v23.0 Page 27 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans indicators. Copy and paste your business plan from Task C below. Then make changes to it. Make sure you highlight the changes you make. Answer in 500-900 words. Write your answer here D4. Draft an email to the owners of Ozhouse Clean and the Administrative Manager to communicate the updated business plan to them. In your email, summarise the changes made and the reasons for these changes. The text of the email should be in grammatically correct English and written in an appropriate business-like style. Answer in 100-200 words. Write your answer here D5. You now need to test the Job Description of the Marketing Assistant for its accuracy and completeness. Then refine it if required. Test it by completing the checklist below. Student Assessment Guide: BSBOPS601 Version: v23.0 Page 28 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Checklist for [Performance measurement system] Yes No Is the system accurate and fair? Does the system assist in measuring performance? Is the system comprehensive? Does the system adhere to legislative requirements? Does the system disadvantage staff? Refinement: Instructions: Describe any changes you would make to the system. Write your answer here D6. You now need to address underperformance. Set up a meeting with an underperforming staff member at Ozhouse Clean, as role played by another student in your meeting. Use the meeting to provide the staff member with coaching to address their underperformance. For example, if the staff member is hesitant to interact with certain customers, coach them by providing role play scenarios to show them how to approach the customer and allow them a chance to practice with you being the customer. After your meeting, record notes of what was discussed. Make sure you describe what area of underperformance you intended to address, how the employee was coached and any feedback to the coaching you received. Answer in 75-100 words. Meeting notes Student Assessment Guide: BSBOPS601 Version: v23.0 Page 29 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans Write your answer here Student Assessment Guide: BSBOPS601 Version: v23.0 Page 30 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans 4. Student Self Checklist A. Student Self Checklist for Tasks A - D Candidate name: Unit of Competency: BSBOPS601 Develop and implement business plans Instructions: Place a tick ‘ ✓ ’ in the Yes (“Y”) column for each question you have completed all parts for. Task A – Demonstrate knowledge of business plans Did you: Y ✓ A1: Read a case study “OzHouse Clean” provided in a separate document. Assume that you are developing a business plan for OzHouse Clean company. a) List three reasons why Organisational and legislative frameworks require companies to develop business plans. b) Outline what the business vision, mission, values and objectives are and what valuable information does each provide in business planning. A2: Explain the key steps involved in developing a business plan? A3: Describe five common components of a business plan? A4: Outline the process for monitoring the implementation of the business plan A5: Assume that you are developing a business plan for a local café in your area. a) Provide at least three (3) examples of customer needs and why you should consider them important. b) What is budgeting information used for? Identify two (2) budgetary considerations when developing the business plan. A6: Explain the relationship between performance objectives and key performance indicators in a business plan? A7: Explain why it is important for a business to use a range of performance measures within its business plan? A8: If a business plan has an objective of improving customer satisfaction, identify at least three performance measures that could be used to measure customer Student Assessment Guide: BSBOPS601 Version: v23.0 Page 31 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans satisfaction? A9: Identify key stakeholders who may be involved in business planning? Then explain how they are involved? A10: Describe what information can be obtained from pre-existing strategic, business, and operational plans to inform writing a new business plan? A11: When initiating a new business activity that may require a permit or licence, describe at least three permit/licence requirements to consider? Task B - Prepare for a business plan Did you: Y ✓ B1: Describe the legislative and regulatory requirements relevant to developing Ozhouse Clean’s business plan? B2: Describe the organisational requirements relevant to developing Ozhouse Clean’s business plan? B3: Research and describe the market requirements for Ozhouse Clean? B4: Research and analyse the competitors of Ozhouse Clean, including identifying: a) Who the competitors are? b) The competitors' business models/approaches? c) The competitors' market position and brand awareness? d) The geographic locations of the competitors? e) The pricing of the competitor? The competitors' sales channels? B5: Research and describe: a) Industry trends that relate to Ozhouse Clean? Marketing trends that relate to Ozhouse Clean? B6: Analyse the Ozhouse Clean business and its objectives, including its: a) Strengths? b) Weaknesses? c) Opportunities? Threats? Student Assessment Guide: BSBOPS601 Version: v23.0 Page 32 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans B7: Propose performance and productivity targets, making sure you: a) Outline key aspects of business you’ll focus on in the business plan? Detail productivity and performance targets related to each key aspect, including at least one financial indicator? Task C - Develop a business plan Did you: Y ✓ C1: Set up a meeting with: • The owners of Ozhouse Clean, as role played by other students in your unit? • The Administrative Manager, as role played by another student in your unit? Use the meeting to: • Present your proposed key aspects of business and related productivity and performance targets, as developed in Task B? • Seek the meeting participants' input to reach an agreement on the final targets? After the meeting, record notes of what was discussed? C2: Develop a written business plan for Ozhouse Clean that includes: a) A description of the business, including current products, services or programs and its strengths, weaknesses, opportunities, and threats? b) Key business aspects to be addressed and the products/services/initiatives that will support the key aspects? c) Agreed performance objectives and measures, including financial indicators, of key aspects of your business and how they will be measured? d) Financial, physical, and human resource requirements, including skilled labour requirements? e) Regulatory requirements? f) Marketing strategy? C3: Draft an email to the owners of Ozhouse Clean and the Administrative Manager to communicate the business plan to them? C4: Describe how you have confirmed that skilled labour is available? Task D – Review performance Did you: Y Student Assessment Guide: BSBOPS601 Version: v23.0 Page 33 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60420 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBOPS601 Develop and implement business plans ✓ D1: Draft three emails showing a prompt response to the situation, ensuring: a) The first email is designed to be sent to all customers to explain the situation, apologize for the inconvenience and offer a goodwill gesture, such as a discount or a free carpet clean? b) The second email is designed to be sent to the directors to explain the situation and outline your communication strategy? The third email is designed to be sent to the cleaning staff to empathise and help if required? D2: Write a report on the business’ performance that: a) Summarises the business performance? b) Evaluates the key aspects of your business against the planned objectives? c) Reviews the performance indicators in your business plan? d) Evaluates the legislative compliance of the business? e) Identify underperformance of staff members? f) Analyse the strengths and weaknesses of the business plan? g) Identify any variations required to the business plan? h) Develop a Review Process Establish ongoing review processes? D3: Update the business plan to address at least one variance and to refine the performance indicators? D4: Draft an email to the owners of Ozhouse Clean and the Administrative Manager to communicate the updated business plan to them? D5: Select one performance measurement system outlined in the business plan and test it by completing the provided checklist? D6: Set up a meeting with an underperforming staff member at Ozhouse Clean, as role played by another student in your meeting? Use the meeting to provide the staff member with coaching to address their underperformance? After your meeting, record notes of what was discussed? Student Assessment Guide: BSBOPS601 Version: v23.0 Page 34 of 34 Developed by: ACBI Approved by: DoS Issued: September 2023 Review: September 2024

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSBOPS601 Student Assessment Guide

Related Documents