ARIF OE AaaSS

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Govt. Faridia College, Pakpattan *

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Business

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Nov 24, 2024

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Chapter 8: Questions 1–10 1. Define the business process. What makes up a company's business process are the actions taken by the company to accomplish its goals. Having a significant group of people who can all pull in the same direction is essential. Monitoring and evaluating your company's official and informal processes is essential for boosting efficiency, effectiveness, and results[ CITATION Ham192 \l 1033 ]. 2. Business Processes from Personal Experience or Observation Here, I'll discuss my impressions of three distinct methods of doing business that I've encountered in my work and studies. a. Meeting customer needs: We accept, verify, process, and ship orders on a regular basis. Order processing, stock management, packing, and transportation are all examples of logistics-related activities. b. Welcoming New Team Members: An effective onboarding plan includes documentation, orientation, account credential setup, and the facilitation of mentoring or peer support networks. c. Managing invoices: In particular, larger companies cannot afford the financial and time losses that would result from erroneous or sluggish invoice processing.

Invoices should only be sent for processing after they have been double-checked against the relevant contracts and purchase orders in order to ensure quick payment. 3. Documenting Business Processes Having clear documentation of organizational processes has various advantages. Its primary goal is to provide consistency and predictability throughout the whole company. Complete records may expose inefficient procedures, bottlenecks, and other roadblocks to productivity. Investigating present procedures may help businesses boost output, save expenses, and provide superior service to consumers. Having defined expectations for both the current and future workforce might be beneficial. Extensive documentation of systems is useful for internal controls, audit trails, and conforming to regulations[ CITATION Lau181 \l 1033 ]. 4. Understanding the Role of an ERP System in Promoting Best Practices ERP, "enterprise resource planning software," helps businesses streamline and enhance their most fundamental operations. Accounting, human resources, logistics, and customer service are just some of the areas that might benefit from a single database and approach. Enterprise resource planning software is a major factor in the widespread implementation of best practices since it guarantees uniformity in all operational steps and data storage structures. The ability of all departments to use the same, up-to-date data is a major perk of an ERP system since it improves uniformity, productivity, and transparency. Implementing ERP software streamlines processes and makes it easier to adhere to guidelines and standards. This allows for the possibility of making more accurate, timely assessments.

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5. ERP System Challenges and Obstacles Although ERP has numerous advantages, some companies may be hesitant to use it owing to its high cost and complexity. Deploying an enterprise resource planning (ERP) system may be expensive and time-consuming. It's logical that businesses would be hesitant to completely overhaul long-standing procedures in order to accommodate enterprise resource planning software. In order to keep business as usual throughout an ERP installation, extensive training and change management measures are often required. Some ERP systems are so rigid that they prevent businesses from responding to changing market circumstances. Keeping an enterprise resource planning system updated might be costly. While enterprise resource planning (ERP) software does have its detractors, the arguments in favor of it are typically more persuasive[ CITATION Lau181 \l 1033 ]. 6. Examining the Role of Business Process Improvement and Change Business process transformation (BPT) often gets a bad reputation because of sloppy execution. Since BPT programs require such a drastic shift in behavior from employees, many of them are hesitant to adopt them. The outcomes of BPT decisions made by CEOs in the absence of employee involvement are often unfavorable. Employees' dedication to the company's success is diminished if they feel their efforts are not appreciated. The postponement of many significant endeavors has damaged BPT's image. Businesses have often had trouble fully adopting BPT due to the complexity and interconnection of their operations. Lack of preparation, thinking, and execution led to lost time, effort, and confidence[ CITATION Ham192 \l 1033 ].

7. BPT's Difficult Reputation Factors Businesses of all colors would do well to follow a standard operating procedure (SOP) when making modifications to their internal processes. Adapting current procedures to facilitate the company's future goals. Scientists are analyzing the present system to determine its weaknesses and potential improvements. Considering the thoughts of employees, customers, and business associates Before beginning a new project, it's important to create a detailed plan that includes estimates for the amount of time it will take and the resources you'll need. Think about how adopting a new approach would influence your staff, present systems, and company as a whole before making any final decisions. Monitoring the data and making course corrections as necessary. Standard operating procedures (SOPs) will be written for the new system to ensure uniform implementation and clearer lines of communication. Transitional difficulties may be mitigated with ongoing training and support[ CITATION Lau181 \l 1033 ]. 8. Rules for Redesigning Business Procedures The BPM describes a method used by several types of contemporary enterprises. Investigation, plan formation, strategy implementation, careful observation of progress, and course changes are all necessary to increase a company's production, customer base, and research efforts. Successful companies, aware of the substantial competition they encounter, use process management tools to distinguish themselves. Businesses may increase output and save expenses by adopting business process management. These changes might boost profits, save costs, and bring in new customers. Businesses that embrace BPM and its emphasis on adaptability in the face of shifting

customer expectations and market conditions may be better able to pinpoint problems and provide sustainable solutions[ CITATION Ham192 \l 1033 ]. 9. Management of Business and Profitability The purpose of "Business Process Management" is to monitor and enhance an organization's internal business activities. High-value business processes must be identified, designed, implemented, monitored, and improved in order to raise output, adaptability, and responsiveness. After using BPM tactics, a number of businesses have flourished. Business process management's (BPM) fundamental value is standardizing beneficial processes while removing unnecessary ones. Having an advantage over competitors that sell similarly priced items may be less of a hassle with this time-saving innovation[ CITATION Lau181 \l 1033 ]. 10. Pursuing ISO Certification ISO accreditation in key areas including effectiveness, environmental, and information security management may demonstrate an organization's commitment to international standards. You may be certain that your product has met all export standards if it has acquired ISO certification. As a sign of their commitment to maintaining ISO standards, many businesses want to get ISO certification. The pursuit of ISO certification is symptomatic of a company's dedication to development. Companies that go through the trouble of becoming certified have shown their dedication to improving in every possible way, from their operations to their risk management to their level of customer satisfaction. ISO-certified companies have a better chance of competing successfully on a worldwide scale[ CITATION Ham192 \l 1033 ].

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Exercises 1,2,3 1. Business Process: Consider a business task you've completed in the past. Specifically, how would you record this procedure? The most suitable kind of documentation, for example, a checklist or diagram, should be employed, depending on the nature of the task. It might be useful to use a basic checklist as a guide when coming up with a plan of action. A detailed set of instructions may be added to a checklist to keep track of progress and guarantee that things are performed in the correct sequence. A flowchart or swimlane diagram may help you better understand your process if it has several branches and interdependencies. These kinds of applications make it possible to graphically depict organizational structures, their histories and interconnections, and the decisions, activities, and data flows that result from all of these elements. Checklists and flowcharts may be useful tools for documenting business procedures. Using a checklist might help you remember the most important details for achieving your goals. Before a solution can be developed, it is necessary to characterize the problem's inputs, outputs, dependencies, responsibilities, promptness, and any particular problems. There shouldn't be any unnecessary red tape or holdups[ CITATION Lau181 \l 1033 ]. 2. Check the refund rules of your go-to store before responding. There would be significant impacts on consumer service, managing merchandise, and the return/exchange policy if these changes were implemented. When starting a new business, a

good point-of-sale (POS) system is essential. The POS system will need the customer's name, the product IDs, and the time of the transaction in order to process a refund. A streamlined approach to managing inventory makes it easy to keep tabs on items being returned, check stock levels, and see what needs attention before being refilled. A CRM may help you keep track of your clients' preferences over time. Businesses may learn more about their consumers' wants and requirements by keeping track of what they purchase and return. Expenses, reimbursements, and the determination of true costs might all benefit from the use of accounting software. Taking into account the financial implications of returns might help a merchant decide how to handle them. Information such as customer happiness, return rates, and return motivations is analyzed by a reporting and analytics system to better the business. The efficient operation of my favorite store's return policy depends on a broad range of information systems, such as point-of-sale, inventory management, client interaction management, financial records, reporting, and analytics. Increases in productivity, accuracy, and service quality are all encouraging, but their combined significance for the future becomes clear only in context[ CITATION Lau181 \l 1033 ]. 3. When installing an ERP system, when would you alter it to accommodate your company processes? The off-the-shelf Enterprise Resource Planning (ERP) software isn't quite what we need at my company, so we'll have to make some modifications. But if my procedures are too complicated, how can I keep my company competitive? An updated ERP system that can keep up with the needs of modern industry may help to simplify things. Updating your ERP system might have both positive and negative consequences. One perk is having quick access to any updates or bug

fixes that are made available. If this keeps happening, the system may stop receiving official support, making updates impossible. It's clear that you put thought and effort into making this gift since you know the recipient would value it[ CITATION Ham192 \l 1033 ]. An ERP system upgrade calls for resources to be devoted to study, layout, coding, and checking. If the system is highly specialized or heavily reliant on external components, maintenance and performance improvements might be challenging. In the event of an ERP system breakdown, production delays are more likely to occur because of the system's flexibility. It's possible that customization may postpone the introduction of new features. Updating ERP to the newest version may be time-consuming and expensive. The prevalence of both positive and negative consequences highlights the need to build an ERP system with adaptability in mind from the outset[ CITATION Lau181 \l 1033 ].

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References Hammer, M., & Champy, J. (2019). Reengineering the Firm: A Manifesto for the Business Revolution HarperBusiness. Laudon, D. E. (2018) Enterprise Planning Systems: Systems, Life Cycle and Risk Cambridge University Press.

ARIF OE AaaSS

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