Operations Management
Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
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Chapter D, Problem 1P

a)

Summary Introduction

To determine: The average number of customer waiting for a haircut.

Introduction: The mathematical study which analysis the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.

b)

Summary Introduction

To determine: The average number of customers in the shop.

c)

Summary Introduction

To determine: The average waiting time of a customer for his turn.

d)

Summary Introduction

To determine: The average waiting time of a customer in the shop.

e)

Summary Introduction

To determine: The percentage of time person R is busy or the utilization factor.

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