Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
expand_more
expand_more
format_list_bulleted
Videos
Question
Chapter D, Problem 16P
a)
Summary Introduction
To determine: The waiting time in line.
Introduction: The mathematical study which analyses the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.
b)
Summary Introduction
To determine: The average length of the line.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
QUESTION 10
MM2 has a queuing problem where customers who line up to pay their selections form the waiting line. The MM2 system consists of an arrival rate of 3 per hour according to a
Poisson distribution, and service times are on average equal to 16 minutes per customer.
What is the number of customers waiting in the queue on average?
O&1.333
Ob.4.0
Oc.0.952
Od32
O.0.152
QUESTION 5
A post office has a counter for customers' drive-through to get the services. The design of the
drive-through lane allows for unlimited queue length. The arrival and service rate are Poisson
distributed with A= 20 customers per hour arriving on average and u=25 customers per hour can
be served on average.
a) Compute the average number of arrivals.
b) Compute the average time a customer waits.
c) Compute the average number of arrivals in the system.
d) Compute the average time a customer is in the system.
e) Compute the probability that less than or equal to 3 customers are in the system.
f) If the single counter for the customer drive-through has been replaced with the automatic
operation, service rates are constant with A= 20 and u =25. Compute (a), (b), (c) and (d).
Question 8.1
The computer lab at State University has a help desk to assist students working on computer
spreadsheet assignments. The students patiently form a single line in front of the desk to wait for help.
Students are served based on a first-come, first-served priority rule. Students arrive at the help desk at
the rate of 4 every 10 minutes. The average service time is 2 minutes. The Poisson distribution is
appropriate for the arrival rate and service times are exponentially distributed.
Chapter D Solutions
Operations Management
Ch. D - Prob. 1DQCh. D - Prob. 2DQCh. D - Question 3. Name the three factors that govern the...Ch. D - Prob. 4DQCh. D - Prob. 5DQCh. D - Prob. 6DQCh. D - Prob. 7DQCh. D - Prob. 8DQCh. D - Prob. 9DQCh. D - Question 10. Describe the behavior of a waiting...
Ch. D - Question 11. Discuss 1he likely outcome of a...Ch. D - Prob. 12DQCh. D - Prob. 13DQCh. D - Prob. 14DQCh. D - Question 15. What happens if two single-server...Ch. D - Prob. 16DQCh. D - Prob. 17DQCh. D - Prob. 1PCh. D - Prob. 2PCh. D - Question D.3 Paul Fenster owns and manages a...Ch. D - Prob. 4PCh. D - Prob. 5PCh. D - Prob. 6PCh. D - Question D.7 Automobiles arrive at the...Ch. D - Question D.8 Virginias Ron McPherson Electronics...Ch. D - Question D.9 Neve Commercial Bank is the only...Ch. D - Question D.11 Bill Youngdahl has been collecting...Ch. D - Question D.12 The wheat harvesting season in the...Ch. D - Prob. 13PCh. D - Prob. 14PCh. D - Prob. 15PCh. D - Prob. 16PCh. D - Prob. 17PCh. D - Question D.19 One mechanic services 5 drilling...Ch. D - Prob. 20PCh. D - Prob. 21PCh. D - Prob. 22PCh. D - Prob. 23PCh. D - Prob. 24PCh. D - Prob. 18PCh. D - Prob. 25PCh. D - Prob. 26PCh. D - Prob. 27PCh. D - Prob. 28PCh. D - Prob. 29PCh. D - Prob. 30PCh. D - Prob. 31PCh. D - Prob. 33PCh. D - Question New England Foundry For more than 75...Ch. D - Prob. 1.2CSCh. D - New England Foundry For more than 75 years, New...Ch. D - Question The Winter Park Hotel Lori Cook, manager...Ch. D - Question The Winter Park Hotel Lori Cook, manager...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Question The new accounts loan officer of the Millennium Commercial Bank interviews all customers for new accounts. The customers desiring to open new accounts arrive at the rate of 4 per hour, according to a Poisson distribution, and the accounts officer spends an average of 12 minutes with each customer, setting up a new account. Required 1. Determine the operating characteristics (P0, L, Lq, W, Wq and Pw) for this system. 2. Add an additional accounts officer to the system described in this problem so that it is now a multiple-server queuing system with two channels and determine the operating characteristics required in part A.arrow_forwardQuestion 1 Imagine you're tasked with creating a digital model for a warehouse that handles four different products. The process begins with each product arriving at a temporary waiting area before moving to one of four inspection machines. After inspection, the products proceed to a scanning station and then are transported to one of four storage racks. Products arrive at an average rate of one every 12 seconds (following an exponential distribution). The inspection machines have an average processing time of 6 seconds (also exponentially distributed), while scanning each product takes a fixed time of 4 seconds. The simulation will run for a total of 50,000 seconds, with a queue capacity of 10,000. Build a digital model of this workflow in FlexSim and analyze the output results. Begin by describing the entire process and outlining the layout in FlexSim. Include screenshots of the settings for the Queue, Source, and Processors. Finally, provide key output data, including the state…arrow_forwardQuestion An average of 17 cars per hour arrive at a single-server drive-in teller. Assume the average service time for each customer is 4 minutes, and both interarrival times and service times are exponential. Answer the following questions: a. What is the mean arrival time? b. What is the mean service time? c. What is the probability that the teller is busy? d. What is the average number of cars waiting in line for the teller? e. What is the average amount of time a drive-in customer spends waiting in the parking lot? f. What is the average number of cars in the system? g. Describe the possible behavior of customer arrivals. Justify your answer.arrow_forward
- Question in imagearrow_forwardQUESTION 5 Regional Airlines is establishing a new telephone system for handling flight reservations. During the 10:00 AM to 2:00 PM time period, calls to the reservation agent occur randomly at an average rate of one call every 3.75 minutes. Historical service time data show that a reservation agent spends an average of 3 minutes with each customer. The waiting line model assumptions of Poisson arrivals and exponential service times appear reasonable for the telephone reservation system. At a planning meeting, Regional's management team agreed that an acceptable customer service goal is to answer at least 75% of the incoming calls immediately. During the planning meeting, Regional's vice president of administration pointed out that the data show that the average service rate for an agent is faster than the average arrival rate of the telephone calls. The vice president's conclusion was that personnel costs could be minimized by using one agent and that single agent must be able to…arrow_forwardQuestion 9 In Littlefield Labs, each order is processed at three stations before being completed and sent to customers. Suppose at the peak demand (i.e., after 180 days in the game) the flow rate is 10 orders per day. And the average inventory at station 1, station 2 and station 3 are 72, 65 and 70 kits, respectively (these include kits being processed as well as those in queues). What is the average lead time (in hours) o complete an order? Please specify your answer in at least 2 decimal points. (Remember 1 order has 60 kits, each day has 24 hours). Nextarrow_forward
- 8arrow_forwardQuestion 5 Gorsuch Law Firm has two paralegals. Customers arrive randomly at an average rate of 8 customers per hour and a standard deviation in interarrival times of 5 minutes. Service times have a mean of 8 minutes and a standard deviation of 10 minutes. What is the total time a customer spends in the system? O 7.5 minutes 11.5 minutes 3.5 minutes 83%arrow_forwardOperating Systems Question 15 What is the main disadvantage of busy waits?arrow_forward
- Question 8 (Atlantic Video) Atlantic Video, a small video rental store in Philadelphia, is open 24 hours a day, and—due to its proximity to a major business school—experiences customers arriving around the clock. A recent analysis done by the store manager indicates that there are 30 customers arriving every hour, with a standard deviation of interarrival times of 2 minutes. This arrival pattern is consistent and is independent of the time of day. The checkout is currently operated by one employee, who needs on average 1.7 minutes to check out a customer. The standard deviation of this check-out time is 3 minutes, primarily as a result of customers taking home different numbers of videos. a. If you assume that every customer rents at least one video (i.e., has to go to the checkout), what is the average time a customer has to wait in line before getting served by the checkout employee, not including the actual checkout time (within 1 minute)? b. If there are no customers requiring…arrow_forwardQUESTION 1 A multiple channel queuing system with a Poisson arrival rate, and an exponential service time distribution has an average arrival rate of 2.5 customers per hour and an average service time of eighty minutes per customer. A queuing system is described as unstable or overloaded if its utilization rate is greater than, or equal to one. For the system just described, what is the minimum number of servers required to retain stability i.e., to avoid overloading? A. 3 B. 2 C. 4 D. 1 QUESTION 2 Customers arrive at the lone check-out desk of a certain convenience store at the average rate of 0.23 per minute. If it takes on average four minutes for the store manager to serve each customer, how many customers will on average find themselves waiting in the queue? A. 3.20 B. 0.00351 C. 0.00024 D. 10.58arrow_forwardQuestion related to queing theory don't copy In a tool crib, workers come to take tools at 6 per hour on the average. Waiting for them costs Rs. 12 per hour. The service time per worker is in the tool crib is 12 minutes. What will be total waiting cost of the workers per day if it is 8 hours a day? Assume M/M/1 queuing system.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.
Forecasting 2: Forecasting Types & Qualitative methods; Author: Adapala Academy & IES GS for Exams;https://www.youtube.com/watch?v=npWni9K6Z_g;License: Standard YouTube License, CC-BY
Introduction to Forecasting - with Examples; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=98K7AG32qv8;License: Standard Youtube License