The case deals about the service process and quality based on the expectations of the customers and the factors that would influence the customers. Company SH is an existing hotel in State T in County U. Person EG and Person JB purchased the Company SH in 2012. They enhanced the features and services to attract the guests. The consultant indicates three needs while speaking with Person AD, the innkeeper in Company SH to improve the customer service. The firm need to understand the expectations of the guests. They need to monitor the perceptions of the guests and they should identify the service failure points. To determine: The way the hotel can handle service recovery and service guarantees.

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What is Bitcoin? How important is it to businesses and individuals? How does it cause environmental damage and is that damage worth continued uses of Bitcoin? Read the following articles to help answer these questions: United Nations University. (2023, October 24). UN study reveals the hidden environmental impacts of bitcoin: Carbon is not the only harmful by-product. https://unu.edu/press-release/un-study-reveals-hidden-environmental-impacts-bitcoin-carbon-not-only-harmful-product#:~:text=Bitcoin%2C%20the%20most%20popular%20cryptocurrency,the%20worldwide%20Bitcoin%20mining%20network. Salam, E. (2023, April 26). Bitcoin is terrible for the environment – can it ever go green? The Guardian. https://www.theguardian.com/technology/2023/apr/26/bitcoin-mining-climate-crisis-environmental-impact

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Chapter CS, Problem 4.5CQ

Summary Introduction

Case summary:

The case deals about the service process and quality based on the expectations of the customers and the factors that would influence the customers. Company SH is an existing hotel in State T in County U. Person EG and Person JB purchased the Company SH in 2012. They enhanced the features and services to attract the guests.

The consultant indicates three needs while speaking with Person AD, the innkeeper in Company SH to improve the customer service. The firm need to understand the expectations of the guests. They need to monitor the perceptions of the guests and they should identify the service failure points.

To determine: The way the hotel can handle service recovery and service guarantees.

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What is Bitcoin? How important is it to businesses and individuals? How does it cause environmental damage and is that damage worth continued uses of Bitcoin? Read the following articles to help answer these questions: United Nations University. (2023, October 24). UN study reveals the hidden environmental impacts of bitcoin: Carbon is not the only harmful by-product. https://unu.edu/press-release/un-study-reveals-hidden-environmental-impacts-bitcoin-carbon-not-only-harmful-product#:~:text=Bitcoin%2C%20the%20most%20popular%20cryptocurrency,the%20worldwide%20Bitcoin%20mining%20network. Salam, E. (2023, April 26). Bitcoin is terrible for the environment – can it ever go green? The Guardian. https://www.theguardian.com/technology/2023/apr/26/bitcoin-mining-climate-crisis-environmental-impact

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