Understanding Business
11th Edition
ISBN: 9780078023163
Author: William G Nickels, James McHugh, Susan McHugh
Publisher: McGraw-Hill Education
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Chapter 9.2, Problem 9.2AQ
Summary Introduction
To determine: Whether there is a better chance the robot will get your order right than a human.
Introduction: Service is a kind of intangible product which is sold by the company to its customer. The main purpose of a service providing company is to make profit by satisfying their customer with their product.
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Chapter 9 Solutions
Understanding Business
Ch. 9.1 - Prob. 9.1AQCh. 9.2 - Prob. 9.2AQCh. 9.2 - Prob. 9.2BQCh. 9.2 - Prob. 1TPCh. 9.2 - Prob. 2TPCh. 9.2 - Prob. 3TPCh. 9.3 - Bakers, like Duff Goldman of Charm City Cakes, add...Ch. 9.3 - Prob. 9.3BQCh. 9.3 - Prob. 9.3CQCh. 9.3 - Prob. 4TP
Ch. 9.3 - Define and differentiate the following: process...Ch. 9.3 - Prob. 6TPCh. 9.3 - Prob. 7TPCh. 9.4 - Prob. 9.4AQCh. 9.4 - Prob. 9.4BQCh. 9.4 - Prob. 9.4CQCh. 9.4 - Prob. 1MEDCh. 9.4 - Prob. 8TPCh. 9.4 - What is the difference between MRP and ERP?Ch. 9.4 - What is just-in-time inventory control?Ch. 9.4 - Prob. 11TPCh. 9.5 - Draw a PERT chart for making a breakfast of...Ch. 9.5 - Prob. 13TPCh. 9 - Prob. 1CTCh. 9 - Prob. 2CTCh. 9 - Prob. 3CTCh. 9 - Prob. 1DWSCh. 9 - 3. Discuss some of the advantages and...Ch. 9 - Prob. 5DWSCh. 9 - Prob. 1TITCh. 9 - Prob. 2TITCh. 9 - Prob. 1VCCh. 9 - Prob. 2VCCh. 9 - Prob. 3VC
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- Manufacturing Direct Labor: Fixed or Variable?To retain skilled employees instead of letting them go when demand falls, Lincoln Electric trainsemployees for other tasks in the company. The Cleveland-based manufacturer of welding and cuttingparts has integrated the approach in all its operations so that it can guarantee employment for all employees who have been with the company for 3 or more years. This policy has worked for more than 60 years.Other companies such as Nestlé and Apex Precision Technology accomplish the same goal ofkeeping their employees as demand fluctuates by using part-time arrangements with the employees.Required Discuss whether manufacturing labor should be considered a fixed or a variable cost at thesecompanies.arrow_forwardhow is the demand met? who are processing the products to meet the need ? how much of the need is now being met?arrow_forwardWith the use of your own example, define the following concepts. Transformation process. Job analysis. Consumer behaviour. Fixed cost. Inventory carrying costsarrow_forward
- How DeLonghi Dedica Coffee Machine is made to be simple to clean, so you can spend more time drinking instead of cleaning?arrow_forwardWhy do many small firms use job production? Explain one advantage and one disadvantage that batch production has compared to job production.arrow_forwardSuccess is driven by how you use resources. Which of the following is harder for your competitors to copy? 6 Products and services Processes and culture Strategy and products Methods and strategy 5 Which of the following describes a pull system? Purchasing pre-selected pre-packaged deli meat from a cold case A local coffee shop that mass-produces coffee A customer ordering custom-sliced meat at a deli A dinner buffet at a restaurant An andon cord is useful for which of the following? Training workers Stopping a production process Wasting time Mistake-proofing a processarrow_forward
- Memory sticks (USB Flash drives) are widely used in a variety of industries. Are there any benefits to using memory sticks at work, and if not, what are the drawbacks?arrow_forwardWhy is the primary use of a business model tied to business-level strategies? Less adjustment will be needed in the long-term. All processes followed to create the product should be similar. It is the framework for delivering value. The firm's core strategy has to be supported.arrow_forward’ve been asked to send you a summary of our main learning points from our experience of adopting direct dispatch with an external supplier of Sunsilk. There are two I would highlight: Visibility of data: We and our retail customers need accurate data on stock levels – as if it’s held in our own warehouse. We invested in integrating order management systems with the supplier’s systems, and real-time stock visibility systems gave everyone more confidence. A ‘whiteboard’ tool helped us communicate with suppliers for example by adding comments to a specific order. Dispatch documentation and labeling: There were some situations where the product arrived without company or Sunsilk branding or with poor labeling; our concern was damage to our brand reputation. We resolved it by giving our supplier a cost-effective and straightforward document and labeling production facilities. This is, however, just one example of how important quality assurance processes are when adopting a new methodology…arrow_forward
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Process selection and facility layout; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=wjxS79880MM;License: Standard YouTube License, CC-BY