Business Essentials (11th Edition)
Business Essentials (11th Edition)
11th Edition
ISBN: 9780134129969
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Chapter 9, Problem 9.32C
Summary Introduction

Case summary:

Person SJ is the co-founder of Company AE. He made many bold moves that would not have been done by any other leader. The challenge for Person SJ was the passion and vision.

He violated every rule of management. He was a dictator who demanded results at any cost. He managed to inspire many of them but had a habit of poor management of employees. His passion is the core of his being.

To explain: How a leader differs from a manager and the situational leadership.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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