Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 9, Problem 9.2AYK
Summary Introduction

To determine:

If sympathy can be expressed with someone’s negative situation, without apologizing for it.

Introduction:

Sympathy can definitely be expressed in many ways. Apologies can be taken as a sign of guilt acceptance, etc. and should be used with caution.

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