Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 9, Problem 1SYCKO
Summary Introduction

To Determine:

How should negative messages be written in businesses?

Introduction:

A negative message must be written with great planning. It has to be written with the anticipation that the receiver will not like it. Therefore it must be written with care and purpose.

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