Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 9, Problem 9.1AYK
Summary Introduction

To determine:

The choice of the direct or indirect approach to announce that a popular employee benefit is eliminated for cost reasons.

Introduction:

Negative messages can be delivered either directly where it starts with the bad news or indirectly where the reasons are explained first.

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