MYLAB EXCELLENCE IN BUSSI COMM ETEXT
MYLAB EXCELLENCE IN BUSSI COMM ETEXT
12th Edition
ISBN: 9780135854907
Author: BOVEE
Publisher: PEARSON
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Chapter 9, Problem 9.15E
Summary Introduction

To determine:

Approaches to draft a negative message to a customer.

Introduction

Choosing a direct or an indirect communication approach to send across bad news to the reader.

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