OPERATIONS MANAGEMENT CONNECT AC
OPERATIONS MANAGEMENT CONNECT AC
14th Edition
ISBN: 9781264592784
Author: Stevenson
Publisher: MCG
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Chapter 9, Problem 1TS

What trade-offs are involved in deciding on whether to offer a product or service guarantee?

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Explain the trade offs that are involved in deciding on whether to offer a product or service guarantee.
What aspects of a product or service design make it attractive?
What are the core benefits should a product/service provides?
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