OPERATIONS MANAGEMENT CONNECT AC
14th Edition
ISBN: 9781264592784
Author: Stevenson
Publisher: MCG
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Chapter 9, Problem 1.1CQ
Summary Introduction
Case summary:
The case deals about the quality issues of the products in a firm. There were numerous complaints regarding the product that includes missing label, spill or mixed, under-filled, unacceptable taste, and improperly sealed. Person A has to investigate about the issues. The sample data collected from inspecting 8 frozen dinners are as follows:
To determine: The recommendations to be made to the manager by Person A.
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Cost-of-Quality (COQ) Reporting CVI Inc. had November sales totaling $4,200,000 andincurred the following quality-related costs:[LO 17-5]Spoiled work-in-process inventory disposal $28,000Downtime, due to quality problems 24,000Field test of new computer 74,000Support of a customer complaint department 26,000Product liability insurance 18,000Quality training 12,000Re-inspection 13,000Rework (labor and overhead) 8,000New vendor verification and facilities inspection 25,000Technical support provided to vendors 4,000Equipment inspection 20,000Test and inspection of purchased parts 32,000Warranty repairs 22,000Final PDF to printerblo17029_ch17_713-774.indd 761 02/19/18 09:10 AMChapter 17 The Management and Control of Quality 761Required1. Prepare a cost-of-quality (COQ) report for November, with appropriate classifications. For each of thefour major categories in your report, present total category cost as a percentage of total COQ for theperiod and as a percentage of sales. (Round all…
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Chapter 9 Solutions
OPERATIONS MANAGEMENT CONNECT AC
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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