Chapter 9, Problem 1IR

Explanation of Solution

a.

Comparison between community banking and net banking:

Features	Community banking	Net banking
Example	Capital Bank	Andhra Bank
Locality presence	Yes	No
Bill payment	Yes	Yes
Mobile ban...

Explanation of Solution

b.

Managing personal information:

• The personal information of the customer is collected through clear notifications.
• The personal information is maintained effectively by following rules and regulations.
• The customer is shared only among the bank group.

Mistakes related to managing process:

• Allowing the customer to check the details without checking his/her authentications.
• Crediting and debiting the money without any verification.
• The processes of organizing the information in the database...