Management
Management
13th Edition
ISBN: 9780133935813
Author: Stephen P. Robbins; Mary A. Coulter
Publisher: Pearson Education (US)
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Chapter 9, Problem 11ED

What do you think? Are you more “accepting” of tracking shopping behavior online than you arc of tracking shopping behavior in a physical store?

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?
Please original work Who owns a customer's information in United States and Europe? Who should profit from it? How would that work Please cite in text reference and add weblinks
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