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MindTap Introduction to Business for Pride/Hughes/Kapoor's Foundations of Business, 5th Edition, [Instant Access], 1 term (6 months)
5th Edition
ISBN: 9781305511538
Author: William M. Pride; Robert J. Hughes; Jack R. Kapoor
Publisher: Cengage Learning US
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Chapter 9, Problem 11DQ
Summary Introduction
To determine: The actions to be taken if an operations employee with six years of experience on the job refused ongoing training and ignored performance feedback.
Introduction: A performance feedback interview is a formal exchange process between a worker and their manager. It is outstanding amongst other courses for a employee to build efficiency and change work propensities.
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As a manager, what actions would you take if an operations employee with six years of experience on the job refused ongoing training and ignored performance feedback?
Implement an Employee Performance Program
You have been hired as the new General Manager (GM) of a casual dining property, such as Bone Fish Grill, Red Lobster or Olive Garden. Your Direct Report (boss/District Manager) has told you to implement the corporate Employee Performance Evaluation program. Apparently, your predecessor did not have the program in place.
You have about 40 – 50 staff on the property, including a team of managers – Chef, FOH manager, and shift supervisors. The corporation uses a Graphic Rating Scale and expects managers to evaluate staff every year.
Questions:
1.Introduction: As the new GM, do you think implementing an employee performance evaluation system is a good idea? Why or why not? What is the purpose of Performance Appraisals?
2.Steps: What steps do you need to take to implement this system? How long will it take?
3.Methods (types) of Review Forms: What is a Graphic Rating Scale? Will you use Self-Evaluations, Peer Evaluations, 180 Staff evaluations of…
Identify and describe five (5) negative consequences associated with low-quality and poorly implemented performance management systems.
Chapter 9 Solutions
MindTap Introduction to Business for Pride/Hughes/Kapoor's Foundations of Business, 5th Edition, [Instant Access], 1 term (6 months)
Ch. 9.1B - Prob. 1CCCh. 9.1B - Identify the activities associated with each...Ch. 9.1B - Prob. 3CCCh. 9.2C - Prob. 1CCCh. 9.2C - Prob. 2CCCh. 9.2C - Prob. 3CCCh. 9.3 - Prob. 1CCCh. 9.3 - Prob. 2CCCh. 9.4 - Prob. 1CCCh. 9.4 - Prob. 2CC
Ch. 9.4 - Prob. 3CCCh. 9.5C - Prob. 1CCCh. 9.5C - Prob. 2CCCh. 9.5C - Prob. 3CCCh. 9.6D - Prob. 1CCCh. 9.6D - Prob. 2CCCh. 9.6D - Prob. 3CCCh. 9.6D - Prob. 4CCCh. 9.7C - Prob. 1CCCh. 9.7C - Prob. 2CCCh. 9.8B - Prob. 1CCCh. 9.8B - What methods are used?Ch. 9.8B - Prob. 3CCCh. 9.9I - Prob. 1CCCh. 9.9I - Prob. 2CCCh. 9.9I - Prob. 3CCCh. 9.9I - Prob. 4CCCh. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - Prob. 9DQCh. 9 - Prob. 10DQCh. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQ
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