Operations and Supply Chain Management 9th edition
Operations and Supply Chain Management 9th edition
9th Edition
ISBN: 9781119320975
Author: Roberta S. Russell, Bernard W. Taylor III
Publisher: WILEY
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Chapter 8, Problem 6P
Summary Introduction

To draw: The calls required in order to reach the call time of 10 minutes given that phone operators have 85% learning curve.

Introduction

Human resource is one of the major resource of an organization like any other resource such as capital and raw material. Human resource of an organization includes the individuals who work for the organization. Employees working in the organization are the human resource.

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Suppose a manufacturer of copiers has concluded that a 70 percent learning curve applies to the time a beginning service technician takes to install copy machines. Use the Learning Curve Excel template to answer the following questions:   If the time required to install the first copy machine is estimated to be five hours, what is an estimate of the time required by a new technician to install the second and third copiers? Round your answers to one decimal place. For x = 2 it takes    hours For x = 3 it takes    hours If the learning rate changes to 65 or 95 percent, what is an estimate of the time required by a new technician to install the second and third copiers? Round your answers to one decimal place. For x = 2 and a 65% LC, it takes    hours For x = 3 and a 65% LC, it takes    hours For x = 2 and a 95% LC, it takes    hours For x = 3 and a 95% LC, it takes    hours
Suppose a manufacturer of copiers has concluded that an 82% learning curve applies to the time a beginning service technician takes to diagnose a faulty copying machine. The estimated time the technician takes to install the first copier is 3.2 hrs. Estimate how long will the technician take to diagnose the 10th copier.  Plot the learning curve (include time estimates of 50 units in your plot).  If another technician has an estimated learning curve of 80%, which technician is expected to learn faster? PLOT the learning curve, please.
You are asked to do a learning curve analysis as part of your internship project, but you discover that the data is pretty slim. Unfortunately you don't have time to do more field work and you have to come up with the best estimate based on the available data. Here's what you know: It took 98.71 minutes to complete the seventh unit and only 89.35 minutes to complete the twelfth unit. What is your best estimate of the Learning Rate for this process?
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