Fundamentals of Information Systems
9th Edition
ISBN: 9781337097536
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 7, Problem 1DQ
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The factors one must consider making choice between a knowledge management system or an expert system for customer service desk of a telecommunication firm.
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The volume of customers that Sunshine can handle is well within the scope of the company because of its status as a leading automaker. As a result of an overwhelming number of client phone calls, the customer service department is now experiencing significant delays in responding to inquiries. The company is working on implementing a voice-over customer service system. As an expert in human-computer interface (HCI), the choice is yours. Given that, what options are there for producing speech using their system? Please include supporting evidence for your answer.
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As Research and Development Personnel of Skynet Corporation, the management has tasked you to compose a persuasive "or" argumentative academic paper about one of the most well-known social issues or trends in the field of Computer Science and Information Technology. Your work will be disseminated by CHED, DOST, and DICT to guide several universities and colleges across the country in addressing the issue.
Given its size, Sunshine, a leading automaker, can easily handle a big volume of customers. The number of client phone calls is overwhelming the customer service department. The company is working on implementing a voice-over customer service system. As a professional in the field of human-computer interaction (HCI), the choice is yours. How flexible is their system in terms of the voice production techniques that may be used? Defend your position by explaining why you answered the question the way you did.
Chapter 7 Solutions
Fundamentals of Information Systems
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