Operations Management: Processes and Supply Chains, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)
Operations Management: Processes and Supply Chains, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (12th Edition)
12th Edition
ISBN: 9780134855424
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Chapter 5, Problem 13P

Quick Stop Pharmacy is a small family-owned, drug-compounding business in Portland, Oregon, that is trying to perfect its customer service operations. The owner, John Suleiman, wants to maximize the productivity of his staff as well as serve customers well. One area of concern is the drive-thru operation during the 7:30–8:30 morning rush hour. The process of fulfilling an order is as follows:

Chapter 5, Problem 13P, Quick Stop Pharmacy is a small family-owned, drug-compounding business in Portland, Oregon, that is , example  1

  1. If all the steps are handled by one employee, how many patients could be served per hour?
  2. If James wants to process 30 patients per hour, how many employees will he need?
  3. How many stations are required using the longest work element decision rule?
  4. Using the solution developed in part (c), which station is the bottleneck and how large is its capacity cushion?

Chapter 5, Problem 13P, Quick Stop Pharmacy is a small family-owned, drug-compounding business in Portland, Oregon, that is , example  2

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XOX Corporation's management keeps track of the time it takes to process orders. During the most recent month, the following average times were recorded per order Wait time 15. 6 Inspection time 0.8 Process time 1.6 Move time 0.7 Queue time 3. 9 1. Percentage of manufacturing cycle time spent on non-value-added activities 2. Compute the delivery cycle time in days
Quick Stop Pharmacy is a small family-owned drug com-pounding business in Portland Oregon that is trying toperfect its customer service operations. John Suleiman, theowner wants to maximize the productivity of his staff as wellas serve customers well. One area of concern is the drive-thru operation during the 7:30–8:30 morning rush hour.The process of fulfilling an order is as follows: a. If all the steps are handled by one employee, how manypatients could be served per hour?b. If James wants to process 30 patients per hour, how manyemployees will he need?c. How many stations are required using the longest workelement decision rule?d. Using the solution developed in part c, which station isthe bottleneck and how large is its capacity cushion?
XOX Corporation's management keeps track of the time it takes to process orders. During the most recent month, the following average times were recorded per order Wait time                                15.6 Inspection time                       0.8 Process time                           1.6 Move time                               0.7 Queue time                             3.9 Compute the delivery cycle time in days. Percentage of manufacturing cycle time spent on non-value-added activities.

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